Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
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Alibaba And ZTO Express' Strategic Collaboration Driving Digital Transformation In The Logistics Industry

Alibaba And ZTO Express' Strategic Collaboration Driving Digital Transformation In The Logistics Industry

Alibaba and ZTO Express have reached a strategic investment agreement, with an investment of $1.38 billion for a 10% stake. This collaboration will promote the digital transformation of the logistics industry and demonstrates the deep integration of both companies in the new retail and new logistics sectors. Despite experiencing fluctuations in ZTO's stock price, its market share and net profit growth indicate strong competitiveness. This strategic investment marks Alibaba's ongoing expansion of partnerships in the express delivery industry.

08/12/2020 Logistics
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Clarification And Facts The Current Status Of Australian Coal Customs Clearance In China

Clarification And Facts The Current Status Of Australian Coal Customs Clearance In China

In response to recent reports about the suspension of Australian coal customs clearance at Dalian Port, the Ministry of Foreign Affairs clarified that national customs still accept coal imports. In recent years, China has conducted strict inspections on the quality and environmental safety of imported coal to protect legal rights and the environment. The related reports are false, and customs clearance operations continue to proceed normally.

07/22/2025 Logistics
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Decoding Zhejiang's Express Delivery Industry Timeliness Enhancement and Green Development Running in Parallel

Decoding Zhejiang's Express Delivery Industry Timeliness Enhancement and Green Development Running in Parallel

The rapid development of the express delivery industry in Zhejiang has achieved 20 billion parcels ahead of schedule this year, reflecting a dual improvement in economic vitality and service quality. With the rise of live e-commerce, advances in rural express delivery, and the promotion of digital and green development, Zhejiang's express industry is experiencing a new vitality.

09/18/2024 Logistics Industry Insights
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Logistics Port Construction Boom Pragmatic Advancement of Railway and E-commerce Logistics Development

Logistics Port Construction Boom Pragmatic Advancement of Railway and E-commerce Logistics Development

The construction of Suining's logistics port project is gaining momentum, combining rail freight with e-commerce logistics to inject new vitality into the market. Companies such as Western Logistics Park and Shunyi Tong Logistics are actively expanding their businesses, utilizing technology and service innovations to enhance logistics value and promote regional economic development.

07/23/2025 Logistics
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Global Shipping Market Freight Rate Survey Challenges and Opportunities in a New Pattern

Global Shipping Market Freight Rate Survey Challenges and Opportunities in a New Pattern

This article provides an in-depth analysis of the fluctuations in global shipping market freight rates from late August to September, covering routes from China to Latin America, Europe, North America, East Africa, and Southeast Asia. It reveals the challenges and opportunities across various routes, offering crucial market insights for shippers and logistics professionals.

08/19/2024 Logistics Industry Insights
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