Ozon Sellers Guide Enhancing Customer Communication to Avoid Penalties

Ozon Sellers Guide Enhancing Customer Communication to Avoid Penalties

This article provides Ozon platform sellers with a detailed communication guide. It outlines prohibited communication behaviors on the platform, emphasizes customer service communication standards, and offers practical tips to improve communication skills. The aim is to help sellers effectively enhance buyer satisfaction and maintain brand reputation. It covers essential aspects of interacting with customers on Ozon, ensuring compliance with platform rules and promoting positive customer experiences. By following these guidelines, sellers can build trust and loyalty with their customers.

Ozon Global Sellers Guide to Managing Returns and Refunds

Ozon Global Sellers Guide to Managing Returns and Refunds

This article provides an in-depth analysis of Ozon Global's return and refund policies, offering sellers a detailed operational guide. It covers return rules, operational procedures, and risk management strategies. The aim is to help sellers minimize return risks, improve operational efficiency, and succeed in the Ozon Global marketplace. This guide provides practical insights to navigate the complexities of Ozon's return process and optimize your business strategy for international sales.

Ozon Expands Free Pickup Points to Boost Ecommerce Growth

Ozon Expands Free Pickup Points to Boost Ecommerce Growth

Ozon launches a program offering free transfer of "prime location" pickup points, aiming to retain valuable locations and simplify the exit process for original owners. The initial locations are in cities like Moscow and Yekaterinburg, with new owners not required to pay a deposit. While franchise enthusiasm has cooled slightly, the total number of pickup points continues to grow, indicating a promising future for community e-commerce. This presents a low-cost opportunity for aspiring e-commerce entrepreneurs to enter the market.

02/03/2026 Logistics
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Ozon Launches Guide for Starting Online Businesses in Russia

Ozon Launches Guide for Starting Online Businesses in Russia

This article provides a comprehensive practical guide for new Ozon e-commerce sellers. It covers key aspects such as store registration, product selection strategies, product listing, logistics and delivery, marketing and promotion, customer service, and data analysis. The aim is to help sellers start from scratch, quickly get acquainted with the Ozon platform, master operational skills, and ultimately achieve profitability.

Ozon Taps VK Data to Boost Russian Ecommerce Growth

Ozon Taps VK Data to Boost Russian Ecommerce Growth

Cross-border e-commerce columnist Lao Xu shares his unique insights on Ozon operations, emphasizing the importance of VK product selection. He also shares his thoughts on operations and investment. He believes that by analyzing VK user behavior, sellers can more accurately grasp the needs of the Russian market, helping them successfully tap into its potential. This approach allows for more targeted product selection and marketing strategies, leading to increased sales and profitability on the Ozon platform.

Ozons Blue Ocean Opportunities in 2026

Ozons Blue Ocean Opportunities in 2026

Potential high-growth categories on Ozon in 2026: Dacha supplies, local health products, small appliances, winter outdoor gear, and stress-relief DIY items. When selecting products, prioritize compliance and avoid common pitfalls. Start with small batch testing to validate market demand. Focus on identifying niche markets with less competition within the broader Russian e-commerce landscape to maximize success on the Ozon platform.

Ozon Scraps Deposits Amid Push to Rebuild Russian Ecommerce Trust

Ozon Scraps Deposits Amid Push to Rebuild Russian Ecommerce Trust

Russian e-commerce platform Ozon has eliminated the deposit for new sellers, aiming to lower barriers to entry, attract more merchants, and rebuild trust damaged by payment issues. This provides opportunities for sellers, but also necessitates attention to platform order and product quality. Product selection is crucial for success on Ozon, and platforms like 'Overseas Exploration' can quickly identify trending and new products.

Ozon Faces Seller Exodus Amid Compliance Challenges Eyes 2026 Recovery

Ozon Faces Seller Exodus Amid Compliance Challenges Eyes 2026 Recovery

This article analyzes five major reasons for the sharp decline in the number of Ozon platform sellers: compliance storms, increased competition, logistics bottlenecks, policy risks, and exchange rate fluctuations. Despite the challenges, the Ozon market still holds potential. It is recommended that sellers operate in compliance, focus on brand building and refined operations, and manage risks effectively to gain a foothold in the competition.

OZON Expands to Central Asia Boosting Ecommerce for Chinese Sellers

OZON Expands to Central Asia Boosting Ecommerce for Chinese Sellers

Russian e-commerce platform OZON has opened new country sites in Armenia, Kyrgyzstan, and Azerbaijan to Chinese merchants, creating new opportunities for cross-border e-commerce. This article analyzes the market characteristics of these three countries and OZON's support policies. It also reminds sellers to pay attention to market research, product selection, logistics, customer service, and compliant operation to help Chinese sellers tap into the Central Asian market. Focus on understanding local demands and adapting strategies for success in these emerging e-commerce landscapes.

12/30/2025 Logistics
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Ozon Expands in China Targets 100000 Sellers with Shenzhen Office

Ozon Expands in China Targets 100000 Sellers with Shenzhen Office

Russian e-commerce giant OZON has announced the opening of an office in Shenzhen, aiming to attract 100,000 Chinese merchants to its platform. The company plans to increase the transaction volume of Chinese goods tenfold by 2024. OZON will provide more support to Chinese sellers by improving its logistics system and optimizing services, helping them tap into the lucrative Russian e-commerce market. This move signifies OZON's commitment to facilitating cross-border trade and expanding its presence in the Chinese market.