Amazon Sellers Advised to Leverage Customer Feedback for Performance

Amazon Sellers Advised to Leverage Customer Feedback for Performance

Amazon sellers can proactively monitor and respond to feedback in "Voice of the Customer" to identify issues in products and operations and take corrective actions, reducing the risk of performance deterioration. Emphasize documenting improvement measures through "Take Action" to demonstrate a proactive approach to problem-solving to Amazon, which helps maintain good seller performance. By actively addressing customer concerns and showcasing improvements, sellers can safeguard their account health and improve overall customer satisfaction on the Amazon platform.

12/30/2025 Logistics Industry Insights
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Ebay Sellers Boost Sales with Strategic Messaging

Ebay Sellers Boost Sales with Strategic Messaging

This article provides an in-depth analysis of eBay's messaging system and its functionalities. It offers data-driven strategies for effective responses, covering sending/replying steps, time zone considerations, reply guidelines, and optimization tips. The goal is to help sellers improve communication efficiency, enhance customer satisfaction, and ultimately drive sales growth. Learn how to leverage eBay messages to build stronger customer relationships and boost your business performance. This guide offers practical advice for mastering eBay communication.

12/30/2025 Logistics Encyclopedia
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Amazon Unveils Global Supply Chain Service for Sellers

Amazon Unveils Global Supply Chain Service for Sellers

Amazon introduces "Amazon Supply Chain," a comprehensive solution offering end-to-end, fully managed services from factory to customer. This solution integrates AGL, PCP, AWD, FBA, MCF, and other services, aiming to simplify supply chain management for cross-border e-commerce sellers. It helps reduce costs, improve efficiency, expand sales channels, and enhance customer satisfaction, ultimately assisting sellers in achieving business growth. The service acts like a 'nanny' for sellers, handling all aspects of the supply chain.

12/30/2025 Logistics
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USPS Expands Lastmile Delivery to Support Retailers

USPS Expands Lastmile Delivery to Support Retailers

The United States Postal Service (USPS) is expanding its last-mile delivery network by opening over 18,000 Delivery Destination Units (DDUs). This initiative aims to provide businesses of all sizes with more convenient and efficient logistics services. By leveraging this expanded network, USPS intends to shorten delivery times, reduce operational costs, and improve customer satisfaction. This expansion is expected to foster innovation and development within the broader logistics industry, ultimately benefiting both businesses and consumers through enhanced delivery capabilities.

01/15/2026 Logistics
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IDFL and Topo Partner to Digitize Global Textile Testing

IDFL and Topo Partner to Digitize Global Textile Testing

IDFL partnered with Topo to revolutionize global textile testing processes through digitalization. Topo's quality management module helps IDFL achieve data standardization, report automation, and visualization, significantly improving testing efficiency, report quality, and customer satisfaction. This collaboration signals an acceleration of digital transformation in the textile testing industry, where technologies like artificial intelligence, the Internet of Things, and blockchain will play an increasingly important role in the future. This initiative aims to streamline operations and enhance overall service delivery.

01/15/2026 Logistics Industry Insights
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Crossborder Ecommerce Sellers Urged to Secure Fragile Goods

Crossborder Ecommerce Sellers Urged to Secure Fragile Goods

This article provides a comprehensive packaging guide for cross-border e-commerce sellers shipping fragile goods internationally. It covers pre-treatment, inner cushioning, middle layer fixation, outer layer reinforcement, warning labels, and specific packaging techniques for different types of fragile items. The aim is to help sellers reduce damage rates and improve customer satisfaction by ensuring their fragile products arrive safely at their destination. The guide offers practical tips and strategies to minimize the risk of breakage during transit.

01/15/2026 Logistics Encyclopedia
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Amazon Sellers Optimize FBA Packaging to Cut Costs Reduce Damage

Amazon Sellers Optimize FBA Packaging to Cut Costs Reduce Damage

This article explores damage rate control in Amazon FBA first-leg logistics, emphasizing tiered packaging, compliant protection, and standardized processes. It provides practical tips and advice on avoiding common pitfalls to improve operational efficiency and customer satisfaction. The focus is on implementing effective packaging strategies and robust damage control measures to minimize losses and ensure products arrive in optimal condition. By adopting these recommendations, businesses can enhance their FBA performance and build a stronger reputation with customers.

01/15/2026 Logistics Encyclopedia
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Key Factors Affecting Ecommerce Ocean Freight Transit Times

Key Factors Affecting Ecommerce Ocean Freight Transit Times

International shipping time efficiency is affected by multiple factors. Cross-border e-commerce sellers need to pay attention to route distance, vessel speed, direct/transit options, sailing schedule density, port efficiency, cargo flow, natural policies, and cargo type. Understanding these factors can effectively control logistics costs and improve customer satisfaction. By carefully considering these elements, sellers can optimize their shipping strategies and ensure timely delivery, leading to a better overall customer experience and a competitive edge in the market.

01/15/2026 Logistics Encyclopedia
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Global Shipping Firms Tackle Lastmile Delivery Hurdles

Global Shipping Firms Tackle Lastmile Delivery Hurdles

This article delves into the common causes of failed international express last-mile deliveries, including incorrect recipient information, outstanding compliance fees, and delivery restrictions. It provides a detailed operational guide for second delivery attempts, covering problem identification, resolution, application, and fee confirmation. This guide aims to help resolve issues and improve the overall delivery experience, ensuring successful package delivery even after an initial failure. It offers practical steps to navigate the complexities of international shipping and ensure customer satisfaction.

01/15/2026 Logistics Encyclopedia
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Workforce Go Eases HR Strain for Distributors in Peak Seasons

Workforce Go Eases HR Strain for Distributors in Peak Seasons

Workforce Go is launching a free webinar to help distribution companies tackle HR challenges during peak season. The webinar focuses on streamlining payroll, HR, and time tracking processes to improve employee satisfaction and optimize operational efficiency. Workforce Go offers solutions that integrate with ERP systems, eliminating manual data entry and enabling centralized workforce data management. This helps companies succeed in a competitive market by providing better insights and control over their workforce, ultimately improving productivity and profitability.

01/15/2026 Logistics Industry Insights
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