Douyin Sellers Advised to Enhance Service Scores for Better Performance

Douyin Sellers Advised to Enhance Service Scores for Better Performance

This paper addresses the issue of low service experience scores in TikTok Shops and proposes detailed solutions. It focuses on diagnosing the current shop status, accurately identifying key metrics for improvement, and providing effective strategies such as optimizing IM response time and reducing dissatisfaction rates. It also emphasizes important considerations like after-sales service, customer service professionalism, and data monitoring. Furthermore, it highlights methods to improve product and logistics experiences, aiming to help merchants comprehensively enhance their shop's experience score and overcome traffic bottlenecks.

01/07/2026 Logistics Industry Insights
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Saia Moves Customer Service to Local Terminals for Faster Support

Saia Moves Customer Service to Local Terminals for Faster Support

Saia Logistics is decentralizing its customer service functions to local terminals to improve responsiveness and customer experience. This move aims to break the traditional centralized service model by directly connecting customers with local teams. While facing challenges in balancing efficiency and cost, it promises breakthroughs in rapid response and personalized service. This transformation also inspires the logistics industry, highlighting the need for continuous innovation and technology adoption to adapt to evolving customer needs. The shift emphasizes localized support for enhanced customer satisfaction.

01/08/2026 Logistics
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UPS Overhauls Next Day Air Service to Boost Logistics Efficiency

UPS Overhauls Next Day Air Service to Boost Logistics Efficiency

UPS has reintroduced its next-day delivery morning service, promising delivery by 10:30 AM, aiming to enhance business operational efficiency and competitive advantage. This service is particularly crucial for manufacturing companies and medical institutions, optimizing supply chains and improving customer satisfaction. However, businesses need to evaluate cost-effectiveness, optimize their supply chains, and collaborate closely with UPS to fully leverage the opportunities presented by this service.

01/15/2026 Logistics
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Hong Kong to US Shipping Speed Methods and Costs Explained

Hong Kong to US Shipping Speed Methods and Costs Explained

This article provides a detailed analysis of different shipping methods from Hong Kong to the United States (sea freight, air freight, international express delivery, postal services), focusing on their timelines, characteristics, and costs. It also explores other factors that influence delivery speed. The aim is to offer guidance to shippers in selecting the most suitable transportation option for their needs, considering both time sensitivity and budget constraints.

01/05/2026 Logistics
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USPS Expands Sorting Centers to Speed Holiday Deliveries

USPS Expands Sorting Centers to Speed Holiday Deliveries

To handle the holiday surge in package volume, USPS will open 11 new sorting centers, optimizing processes and improving efficiency. This initiative is a key part of the "Delivering for America" plan, aimed at modernizing and streamlining the postal service's operations. The new centers will help expedite package delivery and reduce potential delays during peak season, ensuring a smoother and more reliable shipping experience for customers.

01/08/2026 Logistics
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Wcos Free Data Model Boosts Global Trade Standardization

Wcos Free Data Model Boosts Global Trade Standardization

The WCO Data Model version 3.11.0 has been released as a free, interactive app, marking a significant step towards global trade data standardization. This new version includes IMO and UPU message implementation guidelines, aiming to streamline maritime and postal processes, and improve trade efficiency. The freely available WCO DM empowers businesses, reduces compliance costs, promotes data interoperability, and helps build a more efficient and secure global trade ecosystem.

12/30/2025 Customs Knowledge
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Air Freight Service Guide and Price Overview from Zhengzhou to Bologna

Air Freight Service Guide and Price Overview from Zhengzhou to Bologna

This article introduces air freight services from Zhengzhou to Bologna, detailing route prices and flight information, especially for customers transporting general cargo. The specific flights are operated by Turkish Airlines, covering multiple legs from Zhengzhou to Almaty, then to Istanbul and Bologna. Note the price fluctuations during peak seasons and it is recommended to confirm specific costs and flight details before booking.

11/30/-0001 Logistics
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Nanjing To Los Angeles Air Freight Cost Analysis And Service Description

Nanjing To Los Angeles Air Freight Cost Analysis And Service Description

The air freight cost from Nanjing to Los Angeles is 56 yuan per kilogram, subject to changes during peak seasons. The service is provided by China Southern Airlines, with routes including a transfer from Nanjing to Shanghai before a direct flight to Los Angeles. The pricing is transparent, inclusive of fuel and ground handling fees, but excludes additional charges such as AMS/ENS.

07/14/2025 Logistics
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