Ebay Sellers Boost Sales with Improved Customer Service Strategies

Ebay Sellers Boost Sales with Improved Customer Service Strategies

This article delves into the customer service challenges faced by eBay sellers and introduces CSavior, a customer service management system designed to improve efficiency by integrating eBay messages, feedback, and order data. It details the responsibilities of eBay customer service and proposes strategies to enhance efficiency. The article emphasizes that excellent customer service is crucial for seller success on eBay, leading to improved customer satisfaction and retention. Utilizing software like CSavior can significantly streamline operations and optimize customer interactions.

01/04/2026 Logistics Encyclopedia
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ZIM Ends Ecommerce Express Service Amid Crossborder Logistics Shifts

ZIM Ends Ecommerce Express Service Amid Crossborder Logistics Shifts

ZIM's suspension of certain services has intensified volatility in the cross-border logistics market. This article analyzes the industry's challenges stemming from factors like declining orders and overcapacity, highlighting the survival pressures faced by freight forwarders. It also explores the potential for price increases by Matson and proposes coping strategies for cross-border e-commerce sellers, including supply chain optimization, product structure adjustments, and compliance. The aim is to help sellers navigate the industry downturn.

01/06/2026 Logistics Industry Insights
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New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Schneider National Accelerates Uschina Trade with Fast Track Service

Schneider National Accelerates Uschina Trade with Fast Track Service

Schneider National has launched Fast Track, a premium rail service designed to provide faster and more reliable intercontinental transportation between the US and China. This service integrates highway and railway resources, achieving a 95% on-time performance rate and near-zero loss security. The introduction of Fast Track will help businesses improve efficiency, reduce costs, and ultimately win market competition. By offering a streamlined and secure solution, Schneider aims to optimize the supply chain for companies engaged in US-China trade, enhancing their overall logistics performance.

01/08/2026 Logistics
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China Southern Expands UK Cargo Routes with Glasgow Service

China Southern Expands UK Cargo Routes with Glasgow Service

China Southern Cargo has launched a new cargo route from Guangzhou to Glasgow Prestwick Airport, initially operating four times a week with plans to increase to daily flights. This initiative aims to enhance the airport's cargo capacity and boost trade between China and the UK, particularly for Scottish seafood and whisky exports to China. The airport has invested in upgraded equipment and is in discussions with other airlines for potential collaborations, with the ambition of becoming a key air bridge connecting China and Scotland.

01/08/2026 Logistics
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Walmart Fulfillment Service Offers Six Key Benefits to Sellers

Walmart Fulfillment Service Offers Six Key Benefits to Sellers

Walmart Fulfillment Services (WFS) provides sellers with convenient logistics solutions. By offering features like the '2-Day Delivery' badge, return services, improved search ranking, reduced shipping costs, customer support, and Walmart+ member benefits, WFS helps sellers streamline operations, reduce costs, improve customer satisfaction, and increase sales. Join WFS and tap into the Walmart marketplace potential.

01/04/2026 Logistics
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Wcos Free Data Model Boosts Global Trade Standardization

Wcos Free Data Model Boosts Global Trade Standardization

The WCO Data Model version 3.11.0 has been released as a free, interactive app, marking a significant step towards global trade data standardization. This new version includes IMO and UPU message implementation guidelines, aiming to streamline maritime and postal processes, and improve trade efficiency. The freely available WCO DM empowers businesses, reduces compliance costs, promotes data interoperability, and helps build a more efficient and secure global trade ecosystem.

12/30/2025 Customs Knowledge
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Ebay Shoppers Advised on Navigating Customs Duties

Ebay Shoppers Advised on Navigating Customs Duties

This article provides a detailed interpretation of eBay's customs duty policy for overseas shopping, including duty collection standards, value limits, tax rates, and personal postal item limits. It also offers practical tips to minimize customs duty risks, helping consumers make more informed purchasing decisions on eBay. The guide covers key aspects of navigating import taxes and understanding the regulations surrounding international shipments, ultimately aiming to enhance the eBay shopping experience and avoid unexpected costs.

01/04/2026 Customs Knowledge
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Maersk Restarts UCLA Service at Brazil Terminal to Boost Logistics

Maersk Restarts UCLA Service at Brazil Terminal to Boost Logistics

Maersk announced that starting July 13, 2025, the import operations of its UCLA service will move from the Santos DP World terminal back to the Brazil Terminal (BTP). This move aims to enhance operational efficiency and logistics connectivity, and customers are advised to make arrangements in advance to adapt to the adjustment.

08/04/2025 Logistics
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Fuzhou to Ho Chi Minh City Road Freight Service Streamlined

Fuzhou to Ho Chi Minh City Road Freight Service Streamlined

Shanghai Ortonvis International Freight Forwarding Co., Ltd. offers full truckload (FTL) transportation services from Fuzhou to Ho Chi Minh City, including bilateral customs declaration, DDP (Delivered Duty Paid) and door-to-door service. With 8 years of industry experience and integrity certification, we are committed to providing customers with safe, efficient, and worry-free cross-border logistics solutions. We specialize in China-Vietnam logistics, ensuring a smooth and reliable transportation process with all duties and taxes included.

08/21/2025 Logistics
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