The Franchising Dilemma in the Express Delivery Industry: Impact on Service Quality and Company Survival

The Franchising Dilemma in the Express Delivery Industry: Impact on Service Quality and Company Survival

With the rapid growth of e-commerce, the express industry faces numerous challenges, particularly regarding service quality issues stemming from the franchise model. Consumers frequently experience delays, misdeliveries, and lost packages, with many express deliveries being returned due to the closure of regional outlets. While the franchise system has promoted industry development, it has also led to service disruptions as franchisees prioritize their own interests. Moving forward, the express industry needs to transition towards a self-operated model to enhance service quality and overall efficiency.

07/21/2025 Logistics
Read More
Integration of Yangtze River Delta Railway Logistics Centers Enhancing Service and Efficiency to Support High-quality Development

Integration of Yangtze River Delta Railway Logistics Centers Enhancing Service and Efficiency to Support High-quality Development

The Yangtze River Delta railway has improved logistics efficiency by integrating existing freight centers, contributing to high-quality economic development. The application of new transportation models and equipment has optimized diverse transportation products. This series of reforms marks a further transformation of railway logistics into the modern service industry.

07/23/2025 Logistics
Read More
Amazon Adjusts Star Ratings Tightens Seller Oversight

Amazon Adjusts Star Ratings Tightens Seller Oversight

Amazon may directly display product star ratings in search results, aiming to enhance the shopping experience. This move could intensify seller competition, potentially benefiting large sellers and private label brands while posing challenges for smaller sellers. Sellers should focus on product quality and service, maintain compliant operations, avoid fake reviews, and prioritize brand building to succeed in this evolving environment.

12/30/2025 Logistics Industry Insights
Read More
Amazon Enhances Seller Sales With Transparent Review System

Amazon Enhances Seller Sales With Transparent Review System

Amazon US now directly displays Review Ratings, marking a new era of transparency for sellers. This article analyzes the pros and cons of this policy and provides practical strategies for improving Listing ratings. These strategies include leveraging the Amazon Vine program, using the 'Request a Review' feature, and effectively addressing negative reviews. Furthermore, it reminds sellers to pay attention to Amazon's mandatory attribute requirements and Cases functionality. By proactively adapting to platform changes, sellers can enhance their competitiveness in the Amazon marketplace.

01/05/2026 Logistics Industry Insights
Read More
Amazons Star Ratings Four Key Factors Shaping Reviews

Amazons Star Ratings Four Key Factors Shaping Reviews

Amazon Listing star ratings are influenced by four key factors: buyer account quality, review retention time, number of upvotes, and the content and format of the reviews. Sellers should prioritize buyer reviews, encourage high-quality Verified Purchase (VP) reviews, and optimize the review section's display through upvoting strategies. This ultimately improves listing conversion rates and sales.

01/04/2026 Logistics Encyclopedia
Read More
Amazon Sellers Gain Tools to Fix Ratings Listings

Amazon Sellers Gain Tools to Fix Ratings Listings

This article recounts the author's experience of successfully refreshing and merging variant ratings through multiple contacts with Amazon customer service. It highlights the varying levels of competence among Amazon customer service representatives and shares practical tips on effectively utilizing customer service resources to solve operational problems. These tips include persistence, exploring different contact channels, clearly describing the issue, and making reasonable use of available resources. The author reminds sellers to focus on improving product quality while seeking customer service assistance.

01/04/2026 Logistics Industry Insights
Read More
Ebay Seller Levels Key Ratings and Improvement Tips

Ebay Seller Levels Key Ratings and Improvement Tips

This article provides an in-depth analysis of eBay seller level evaluation criteria and improvement strategies. It emphasizes that sellers should focus on key metrics such as transaction defect rate and unresolved disputes. By optimizing product listings and improving service quality, sellers can achieve a steady improvement in their store level, rather than seeking deceptive methods like 'buying store level'. The focus is on genuine improvement through adherence to eBay's standards and providing a positive customer experience.

01/04/2026 Logistics Encyclopedia
Read More