Building An Efficient Experience Supply Chain Moat For The New Consumption Era

Building An Efficient Experience Supply Chain Moat For The New Consumption Era

This article explores the channel transformations in the fast-moving consumer goods (FMCG) industry in the new consumption era. It analyzes how brands cope with consumer-driven challenges and fragmented demands by building a dynamic supply chain fulfillment network for an omnichannel strategy. The case study of TingTong Logistics showcases its successful experiences in enhancing supply chain efficiency and user experience. It emphasizes the importance of leveraging digital transformation and AI technology to boost competitiveness.

07/24/2025 Logistics
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Ondemand Warehousing Boosts Community Commerce in China

Ondemand Warehousing Boosts Community Commerce in China

Forward warehouses, a new format in instant retail, are reshaping community commerce by catering to consumers' personalized and immediate needs. This model, supported by e-commerce platforms, offers a wide range of products and flexible operations, providing a convenient shopping experience for consumers and new opportunities for entrepreneurs. Platforms like Ele.me are launching support programs to help develop convenience warehouses.

09/28/2025 Logistics Industry Insights
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European Ecommerce to Hit 565B by 2029 Amid Growth Surge

European Ecommerce to Hit 565B by 2029 Amid Growth Surge

A Forrester report forecasts significant growth in e-commerce retail sales across five major European countries over the next five years. Reaching €565 billion by 2029, online sales will account for nearly 21% of total retail sales. Key drivers include economic recovery, omnichannel strategies, and cross-border e-commerce. While the UK currently leads in online retail market size, Germany and France present substantial growth opportunities. Experts recommend retailers invest in digital platforms and embrace omnichannel approaches to capitalize on this expansion.

11/03/2025 Logistics Industry Insights
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Target Invests 7B in Supply Chain Overhaul to Boost Retail Innovation

Target Invests 7B in Supply Chain Overhaul to Boost Retail Innovation

Target invests in optimizing stores, fulfillment, and last-mile delivery to enhance customer experience. The company aims to simplify processes, empower employees, and balance supply and demand to flexibly address future challenges. These investments focus on creating a more efficient and responsive supply chain, leveraging innovative retail strategies, and improving the final delivery stage to meet evolving customer expectations and build a more resilient business model.

01/15/2026 Logistics Industry Insights
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Target Overhauls Leadership and Supply Chain Strategy

Target Overhauls Leadership and Supply Chain Strategy

Target is adjusting its leadership team to strengthen the strategic importance of its supply chain and address growth challenges. The company is increasing investment in stores and embracing digital logistics and delivery to enhance the customer experience. This shift emphasizes a modernized approach to retail, focusing on efficient operations and improved service to meet evolving consumer demands and maintain a competitive edge in the market.

01/19/2026 Logistics Industry Insights
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Enhancing Logistics Service Experience: A Comprehensive Analysis of Scheduled Shipping and Evaluation Rules

Enhancing Logistics Service Experience: A Comprehensive Analysis of Scheduled Shipping and Evaluation Rules

This article introduces the mechanism of free shipping appointments and the rules of evaluations. The appointment system allows users to communicate with logistics providers, ensuring service satisfaction. Users can easily book online, view orders, and leave reviews after service completion. The review system aims to provide references for other users while encouraging logistics companies to improve service quality.

07/18/2025 Logistics
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Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
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