Shopee Sellers Face Challenges in Managing Refunds Losses

Shopee Sellers Face Challenges in Managing Refunds Losses

This article provides an in-depth analysis of Shopee's cross-border e-commerce refund processing mechanism, highlighting policy differences across various sites. It offers practical advice on efficiently handling return and refund requests, as well as managing return packages in different locations. The aim is to equip sellers with effective strategies to minimize losses, improve service levels, and ultimately achieve greater success on the Shopee platform. Understanding these nuances is crucial for navigating the complexities of cross-border transactions and maintaining customer satisfaction.

01/04/2026 Logistics Encyclopedia
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Ebay Updates International Refund and Return Policies for Buyers

Ebay Updates International Refund and Return Policies for Buyers

This article provides a detailed interpretation of the refund process after item removal on eBay, analyzes the issue of return duties, and offers comprehensive return strategies and cross-border return precautions. It aims to help buyers and sellers better understand eBay platform rules, protect their rights and interests, and achieve a secure and enjoyable cross-border shopping experience. The guide covers key aspects of eBay's refund policies and practical tips for navigating international returns, ensuring both parties are well-informed and can resolve issues effectively.

12/30/2025 Customs Knowledge
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Global Firms Adopt Service Order Tools to Simplify Crossborder Trade

Global Firms Adopt Service Order Tools to Simplify Crossborder Trade

This article provides a detailed introduction to the service order management function in the back-end system for cross-border e-commerce merchants. It covers how to view order statuses, query order details, and perform various order operations such as contacting buyers, confirming/rejecting delivery, approving/rejecting extensions, and approving/rejecting refunds. The aim is to help merchants efficiently manage service orders, improve customer satisfaction, and ultimately drive business growth.

01/22/2026 Customs Knowledge
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Wesco Implements RELEX to Modernize Supply Chain

Wesco Implements RELEX to Modernize Supply Chain

Wesco convenience stores partnered with RELEX Solutions to upgrade their supply chain, aiming to integrate supply chain and space planning through intelligent means. This initiative optimizes inventory management, improves space planning efficiency, and simplifies operational processes. This reflects the trend of convenience stores embracing intelligence and enhancing competitiveness, providing a valuable example for other convenience stores. The upgrade focuses on leveraging data-driven insights to improve efficiency and customer satisfaction, ultimately streamlining operations and boosting profitability.

11/03/2025 Logistics
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Ecommerce Returns Spike As Supply Chain Strains Hit Retailers

Ecommerce Returns Spike As Supply Chain Strains Hit Retailers

The Reverse Logistics Association survey indicates a surge in e-commerce returns during peak season. Coupled with the ongoing supply chain crisis, retailers face increasing cost pressures. Strategies to mitigate these challenges include optimizing product information, simplifying return processes, strengthening return management, and leveraging data analytics. Fine-grained operation is crucial for retailers to break through the current situation and improve profitability. Effective reverse logistics management is becoming increasingly important for maintaining customer satisfaction and minimizing financial losses.

01/19/2026 Logistics
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Shopify Adapts to Shortform Video Ecommerce Boom

Shopify Adapts to Shortform Video Ecommerce Boom

This article analyzes the current situation and future of Shopify independent e-commerce websites under the impact of short videos. Despite challenges from platforms like TikTok, Shopify still offers advantages such as strong autonomy and fast payment collection. The article explores cooperation models between independent sites and short video platforms, and how to capitalize on the short video boom to monetize traffic. It also highlights the difficulties and challenges faced by independent sites, providing valuable insights for cross-border e-commerce sellers.

01/06/2026 Logistics Industry Insights
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Crossborder Ecommerce Gains Edge in Online Marketplaces

Crossborder Ecommerce Gains Edge in Online Marketplaces

This article analyzes the current situation and trends of cross-border e-commerce, pointing out the fading dividends of traditional e-commerce platforms and the challenges faced by independent website models. The rise of e-commerce platforms owned by European and American offline retailers presents new opportunities for cross-border e-commerce sellers. The article elaborates on the strategies, advantages, risks, and challenges of embracing these retailer-owned e-commerce platforms, providing practical guidance for sellers. It explores how sellers can leverage these new channels for growth and success in the evolving e-commerce landscape.

01/06/2026 Logistics Industry Insights
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Walmarts Ontime Delivery Rules Test Suppliers

Walmarts Ontime Delivery Rules Test Suppliers

Walmart's new 'On-Time Delivery' rules place higher demands on suppliers, shortening delivery windows and increasing compliance rates. To meet these challenges, suppliers need to optimize their supply chain network, improve forecasting capabilities, strengthen supplier collaboration, embrace digital transformation, and flexibly adjust MABD (Make-to-Availability-Date). By turning pressure into motivation, they can improve operational efficiency and competitiveness.

01/21/2026 Logistics Industry Insights
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