Upss Happy Returns Uses AI to Combat 765B Return Fraud

Upss Happy Returns Uses AI to Combat 765B Return Fraud

UPS's Happy Returns utilizes AI Return Vision to identify return fraud, reducing losses for retailers. This technology analyzes returned items for signs of damage, use, or discrepancies, flagging suspicious returns for further review. The combination of AI and human review is a growing trend in combating return fraud, offering a more efficient and accurate approach than traditional methods. This helps retailers minimize financial losses associated with fraudulent returns and improve the overall customer experience by ensuring fair return policies.

01/15/2026 Logistics
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UPS Buys Happy Returns for 13B to Boost Ecommerce Dominance

UPS Buys Happy Returns for 13B to Boost Ecommerce Dominance

UPS will acquire Happy Returns to integrate return services and reduce costs for retailers. Happy Returns' network of Return Bars significantly lowers return shipping expenses. This acquisition strengthens UPS's reverse logistics capabilities, offering retailers a more streamlined and cost-effective solution for managing e-commerce returns. By leveraging Happy Returns' existing infrastructure, UPS aims to improve the overall returns experience for both retailers and consumers, further solidifying its position in the competitive logistics market. The move is expected to benefit businesses by simplifying the often complex and expensive process of handling returned goods.

01/28/2026 Logistics
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Amazon Adds Fees for UPS Store Returns to Cut Costs

Amazon Adds Fees for UPS Store Returns to Cut Costs

Amazon has started charging fees for returns at some UPS stores, a move that's part of its cost control strategy, aiming to guide customers towards more economical return options. This adjustment reflects the trend of e-commerce platforms focusing on refined operations, requiring a balance between cost control and user experience. In the future, e-commerce platforms will pay more attention to improving operational efficiency and service quality. This change highlights the ongoing need to optimize the return process for both the company and the consumer.

01/28/2026 Logistics
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DHL Acquires Inmars Reverse Logistics Unit to Boost Ecommerce Returns

DHL Acquires Inmars Reverse Logistics Unit to Boost Ecommerce Returns

DHL Supply Chain's acquisition of Inmar Supply Chain Solutions aims to enhance reverse logistics capabilities in North America, addressing the surge in e-commerce returns. By integrating Inmar's resources, DHL will expand its service scope, improve technological strength, and enhance customer service capabilities to tackle the challenges and opportunities in reverse logistics. This acquisition signals a new round of consolidation and competition within the industry. The move is expected to provide more efficient and comprehensive solutions for handling returned goods, benefiting both retailers and consumers.

02/03/2026 Logistics
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How to Tackle the Challenges of Amazon FBA Returns and Re-labeling

How to Tackle the Challenges of Amazon FBA Returns and Re-labeling

Amazon's strict rules pose challenges for cross-border e-commerce sellers, with issues related to FBA inventory surplus and returns. The high return rate, reaching 15%-20%, leads to many products being unsellable due to damaged packaging or non-compliance with review standards. To address this, sellers must return the goods to a third-party overseas warehouse before sending them to the FBA warehouse for restocking.

07/18/2025 Logistics Encyclopedia
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Ebay Expands Secondhand Luxury Market to Boost Sales

Ebay Expands Secondhand Luxury Market to Boost Sales

Facing declining e-commerce market share, eBay is shifting its focus to the burgeoning pre-owned luxury goods market, aiming to revitalize its e-commerce empire. By optimizing the user interface, expanding product categories, and strengthening authentication processes, eBay hopes to stand out in a competitive landscape. However, the rise of new platforms and brand-owned resale stores presents challenges. Whether eBay can successfully navigate this shift remains to be seen.

12/30/2025 Logistics Industry Insights
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OAG Partners to Transform Aviation Industry with Data

OAG Partners to Transform Aviation Industry with Data

OAG offers both resale and integration partnership models, helping partners expand revenue and enhance product capabilities. With reliable data and professional support, OAG provides a variety of datasets and looks forward to mutually beneficial collaborations. These partnerships empower businesses to leverage OAG's extensive aviation data for their own solutions, creating new revenue streams and improving existing offerings. The comprehensive data and dedicated support ensure a seamless integration process and successful partnership.

01/15/2026 Logistics Industry Insights
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Global Ecommerce Sellers Face Rising Shipping Rejections

Global Ecommerce Sellers Face Rising Shipping Rejections

This paper delves into the handling solutions for international express delivery refusals, including return to sender, local destruction, and third-party resale or donation. It analyzes the costs, risks, and applicable scenarios of each solution. Furthermore, it provides strategic recommendations for cross-border e-commerce sellers to address international express delivery refusals, aiming to help them minimize losses and optimize operations. The paper discusses practical approaches to mitigate the impact of refused shipments and improve efficiency in international logistics.

01/19/2026 Logistics Encyclopedia
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South Korea Sellers Adapt to Coupangs Strict Return Policies

South Korea Sellers Adapt to Coupangs Strict Return Policies

This article addresses the return issues faced by Coupang sellers, particularly malicious returns, and provides detailed strategies for dealing with them. It starts with product selection and product descriptions to reduce the return rate. For malicious returns, it elaborates on effective methods such as collecting evidence and applying for platform intervention, aiming to help sellers reduce losses and improve operational efficiency. The guidance helps sellers navigate the challenges of returns and optimize their business practices on the Coupang platform.

12/31/2025 Logistics Encyclopedia
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Amazon Sellers Cut Return Rates to Improve Profits

Amazon Sellers Cut Return Rates to Improve Profits

This article delves into the common causes of Amazon returns, including inaccurate product descriptions, incorrect parameter information, unclear usage instructions, and logistical issues. It proposes corresponding solutions, emphasizing that sellers should effectively reduce return rates through data analysis, Listing optimization, product quality improvement, and enhanced customer service. By minimizing returns, sellers can increase profit margins and achieve sustainable growth on the Amazon platform. The focus is on practical strategies to address the root causes of returns and improve overall customer satisfaction.

01/04/2026 Logistics Encyclopedia
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