South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

Pet brand YP partnered with Callnovo's South American call center to solve technical support challenges, significantly improving after-sales service efficiency and user satisfaction. With 24/7 availability, native-speaking technical experts, and a professional customer service system, YP's first-time resolution rate for technical issues increased to 90%, and user satisfaction reached 95%. This partnership successfully transformed YP's strategy from reactive support to service leadership, enhancing brand competitiveness.

02/03/2026 Logistics Industry Insights
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Outpost Opens Four New Multifunctional Freight Terminals

Outpost Opens Four New Multifunctional Freight Terminals

Outpost recently acquired four new freight terminals, marking its transformation from an independent freight fleet to a comprehensive logistics service provider. These terminals include cross-docking, maintenance, and storage facilities, aimed at enhancing service coverage and transportation efficiency.

08/06/2025 Logistics
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JD Logistics Expands Heavy Cargo Network in Huanggang

JD Logistics Expands Heavy Cargo Network in Huanggang

This article provides a detailed overview of the advantages, operational procedures, precautions, and frequently asked questions regarding JD Logistics' large item express delivery service in Huanggang City. It aims to offer a comprehensive reference guide for readers with large item shipping needs, helping users better understand and utilize JD Logistics' large item express delivery service. The guide covers key aspects of the service, ensuring a smooth and efficient shipping experience for customers in Huanggang.

12/30/2025 Logistics
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Guide to Dutypaid Shipping for Exports to Israel

Guide to Dutypaid Shipping for Exports to Israel

This article provides an in-depth analysis of Israel direct line DDP (Delivered Duty Paid) services. It elaborates on the service scope, core advantages, cost structure, and how to choose a suitable service provider. The aim is to help exporters understand the value of this service, select the right logistics solutions, reduce costs, improve efficiency, and expand into the Israeli market. It covers key aspects to consider when utilizing this specialized export logistics solution.

01/26/2026 Logistics
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Ishenghuo Boosts Retail with Digital Intelligence Upgrades

Ishenghuo Boosts Retail with Digital Intelligence Upgrades

Aisidi, a leading digital smart distribution and retail service provider in China, builds an all-round service ecosystem with its strong distribution network, digital smart retail capabilities, overseas sales and service, communication value-added services, and self-owned brand development. Through technological innovation and channel advantages, Aisidi empowers brand manufacturers, promotes industry upgrades, accelerates the integration of the smart phone and new energy vehicle ecosystems, and creates greater value for shareholders and society.

01/27/2026 Logistics Industry Insights
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USPS Opens Lastmile Delivery to Bidders Shaking Up Logistics

USPS Opens Lastmile Delivery to Bidders Shaking Up Logistics

The United States Postal Service (USPS) plans to open its 'last mile' delivery network, allowing more businesses and logistics companies to participate in bidding. This aims to reduce delivery costs, improve efficiency, and increase revenue. This move could intensify market competition, drive down prices, promote service innovation, and profoundly impact the express delivery landscape. However, challenges remain regarding the fairness of the bidding process, the predictability of pricing and service levels, and operational complexity.

01/30/2026 Logistics
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