UPS Michaels Launch Contactless Retail Delivery Service

UPS Michaels Launch Contactless Retail Delivery Service

UPS and Michaels have partnered to launch a zero-touch package pickup and drop-off service, aiming to provide customers with a safe and convenient experience during the pandemic. This initiative is not only a temporary measure to address the pandemic but also an innovative exploration of last-mile retail delivery models. It caters to consumers' demands for safety and convenience and has the potential to become a long-term trend in the retail industry.

01/29/2026 Logistics
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US Service Sector Growth Defies Economic Headwinds

US Service Sector Growth Defies Economic Headwinds

The US ISM report indicates a slight decrease but continued solid growth in non-manufacturing activity for April. New orders and employment growth were highlights. Declining inventories reflect post-holiday consumption and corporate adjustments, while a stronger dollar impacted imports. Experts are optimistic about the future, suggesting that structural changes in the non-manufacturing sector are worth noting, and technological innovation will be key. Overall, the report paints a picture of a healthy, albeit slightly cooled, non-manufacturing sector contributing positively to the US economy.

01/28/2026 Logistics Industry Insights
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US Service Sector Expands Amid Employment Worries

US Service Sector Expands Amid Employment Worries

The ISM report indicates that while the non-manufacturing sector has expanded for 24 consecutive months, the employment index fell to 48.9, raising concerns about the economic outlook. Business activity and new orders increased, but the overall growth rate slowed. Inventory buildup may be in anticipation of future demand. Rising prices reflect ongoing cost pressures. Going forward, close attention should be paid to the labor market and the global economic situation to assess the potential impact of these trends.

01/28/2026 Logistics Industry Insights
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DHL Launches Streamlined US Customs Clearance Service

DHL Launches Streamlined US Customs Clearance Service

DHL Global Forwarding introduces a customs clearance integration service designed to simplify US import processes, addressing trade changes and tariff complexities. This service reduces costs, shortens timelines, and mitigates compliance risks by consolidating customs clearance procedures, particularly benefiting high-volume operations. This initiative aligns with the evolving global trade landscape and empowers businesses to gain a competitive edge in the cross-border e-commerce sector. It aims to streamline the import process and improve overall supply chain efficiency for businesses operating in the US market.

01/28/2026 Logistics
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AI Boosts Crossborder Home Furnishing Customer Service

AI Boosts Crossborder Home Furnishing Customer Service

Kagu E-commerce partnered with Shulex to introduce AI customer service, building a unified service system across all channels to enhance user experience and customer service efficiency. The AI customer service provides 24/7 instant responses with a 90% accuracy rate, significantly improving user satisfaction. Shulex AI customer service is deeply integrated with mainstream cross-border e-commerce business systems, breaking down information silos and enabling a seamless service experience. Both parties will continue to deepen cooperation and explore more scenario-based service innovations.

01/27/2026 Logistics Industry Insights
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COSCO Launches Fast Costeffective Uschina Shipping Service

COSCO Launches Fast Costeffective Uschina Shipping Service

This paper delves into the timeliness, cost advantages, and operational model of COSCO Shipping's Ocean Express service, analyzing its applicable scenarios. Compared to traditional ocean freight, Ocean Express significantly reduces logistics time on the China-US route through a combination of “fast ocean shipping + scheduled delivery,” offering a more cost-effective option for cross-border e-commerce and businesses with time-sensitive requirements. However, companies should comprehensively consider costs, route coverage, and potential customs clearance risks when making their selection.

01/28/2026 Logistics Encyclopedia
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Chatbots Boost Supply Chain Efficiency Customer Service

Chatbots Boost Supply Chain Efficiency Customer Service

Chatbots are rapidly penetrating the supply chain, enhancing efficiency and customer experience. Reports indicate adoption rates surged from 21% in late 2016 to 51% by mid-2017. Chatbots streamline information sharing, optimize the online shopping experience, and support omnichannel strategies. Industry leaders like SAP Ariba have already launched relevant applications, signaling a growing role for chatbots in the supply chain. This technology promises to improve communication, automate tasks, and ultimately create a more responsive and agile supply chain ecosystem.

01/29/2026 Logistics Industry Insights
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Fed Hikes Payment Fees Exempts Fednow Service

Fed Hikes Payment Fees Exempts Fednow Service

The Federal Reserve announced an average price increase of 1.8% for traditional payment services, while keeping FedNow service fees unchanged. This move aims to recover costs and promote the FedNow instant payment system. The Fed is also introducing four payment system enhancements to improve efficiency and security, building a more modern payment ecosystem. The unchanged FedNow fees are likely intended to incentivize adoption of the new real-time payment platform.

01/30/2026 International Settlement
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US Service Sector Growth Eases Recession Concerns

US Service Sector Growth Eases Recession Concerns

The US Services PMI surged to 56.9 in August, significantly above the expansion threshold, refuting recession claims. The report indicates strong performance across key indicators like business activity, new orders, and employment, signaling substantial economic growth potential. Experts interpret this as easing inflationary pressures and improving supply chains. Businesses should capitalize on these opportunities, actively expand their markets, and strive for sustainable growth. This positive PMI reading suggests continued resilience in the service sector and a more optimistic outlook for the overall US economy.

01/30/2026 Logistics Industry Insights
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DHL Launches Integrated US Import Customs Service

DHL Launches Integrated US Import Customs Service

DHL Global Forwarding introduces an integrated customs clearance service for US imports, designed to help retailers navigate evolving trade landscapes and tariff complexities. By streamlining customs processes and reducing costs, the service consolidates multiple shipments into a single entry for clearance, offering businesses a more efficient and economical solution. This helps retailers reduce costs and improve efficiency, enabling them to succeed during peak seasons. The new service aims to simplify the import process and provide a competitive edge in the dynamic e-commerce market.

01/30/2026 Logistics
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