AI Boosts Crossborder Home Furnishing Customer Service

AI Boosts Crossborder Home Furnishing Customer Service

Kagu E-commerce partnered with Shulex to introduce AI customer service, building a unified service system across all channels to enhance user experience and customer service efficiency. The AI customer service provides 24/7 instant responses with a 90% accuracy rate, significantly improving user satisfaction. Shulex AI customer service is deeply integrated with mainstream cross-border e-commerce business systems, breaking down information silos and enabling a seamless service experience. Both parties will continue to deepen cooperation and explore more scenario-based service innovations.

01/27/2026 Logistics Industry Insights
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AI Boosts Ecommerce Sales During Peak Season

AI Boosts Ecommerce Sales During Peak Season

Shulex launches a dual-engine solution featuring "VOC AI Insights + AI Customer Service Agent" to empower cross-border e-commerce sellers during the year-end mega sales. This solution enables precise identification of market demands, efficient handling of customer inquiries, and enhanced user experience, ultimately building long-term brand competitiveness. Already adopted by hundreds of leading brands, it serves as a robust support system during peak seasons. The solution leverages AI to analyze customer feedback (VOC) and provide intelligent customer service, driving sales and improving customer satisfaction.

01/27/2026 Logistics Industry Insights
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Exporters Face Rising Air Freight Costs Seek Dispute Solutions

Exporters Face Rising Air Freight Costs Seek Dispute Solutions

This article addresses international air freight charge disputes encountered by foreign trade enterprises. It analyzes common dispute types, provides a five-step process for handling them, and emphasizes the importance of building a risk prevention and control system. The aim is to help companies control risks throughout the entire process, from quotation and contract signing to settlement, thereby reducing losses and increasing profit margins. By proactively managing these risks, businesses can navigate the complexities of international trade more effectively and safeguard their financial interests.

01/27/2026 Logistics Encyclopedia
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Amazon Balances Convenience Quality in Retail Dominance

Amazon Balances Convenience Quality in Retail Dominance

This paper delves into Amazon's shopping convenience and quality assurance strategies as an e-commerce giant. By analyzing its product inventory, search and recommendation system, logistics and distribution network, and after-sales service policies, it reveals how Amazon earns consumer trust. The article also explores Amazon's advertising and marketing strategies and its commercial essence, aiming to help readers view this e-commerce platform more rationally. It examines the key factors contributing to Amazon's success in building a reliable and user-friendly online shopping experience.

01/28/2026 Logistics Industry Insights
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Firms Adopt Strategic Label Management to Reduce Chaos

Firms Adopt Strategic Label Management to Reduce Chaos

This article delves into the importance of label management for enterprises, outlining the evolution of barcode labels and analyzing the value of enterprise label management. It proposes key elements for building an efficient enterprise label management system. The article emphasizes the role of label management in responding to changing customer and regulatory demands, and its significance as a crucial component of enterprise digital transformation. Effective label management contributes significantly to improved traceability, streamlined operations, and enhanced supply chain visibility, ultimately leading to greater efficiency and reduced costs.

01/28/2026 Logistics Encyclopedia
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CPG and Retail Firms Adapt SOP to Market Volatility

CPG and Retail Firms Adapt SOP to Market Volatility

The consumer goods and retail industry is highly competitive, making efficient Sales & Operations Planning (S&OP) crucial. This paper explores how to optimize the S&OP process to achieve more accurate demand forecasting, optimized resource allocation, efficient production delivery, and collaborative cross-departmental cooperation. Companies should leverage advanced technologies and a culture of continuous improvement to build a more resilient and competitive S&OP system, thereby maintaining a leading position in the rapidly changing market. This includes improving forecast accuracy, resource allocation, and cross-functional collaboration.

01/28/2026 Logistics Industry Insights
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Advanced TMS Features Cut Logistics Costs for Businesses

Advanced TMS Features Cut Logistics Costs for Businesses

A Transportation Management System (TMS) offers much more than just optimized load planning. This article delves into the value of a TMS as an ERP interface, freight payment/settlement application, complex route builder, backhaul planning tool, custom Bill of Lading generator, and performance tracking tool. It also provides ROI evaluation ideas, helping companies fully leverage the various functions of a TMS to achieve significant reductions in logistics costs. By understanding its multifaceted capabilities, businesses can unlock substantial savings and improve overall supply chain efficiency.

01/29/2026 Logistics Industry Insights
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UPS Expands Ecommerce Strategy Amid Retail Shifts

UPS Expands Ecommerce Strategy Amid Retail Shifts

Store closures in the retail sector have impacted UPS's B2B business, but omnichannel retail presents new opportunities. UPS is actively addressing challenges and capitalizing on the e-commerce logistics market through strategies such as expanding warehousing, optimizing its logistics network, and embracing technological innovation. Facing intense competition, UPS leverages its experience and technological advantages to build a smart and efficient logistics system, leading industry transformation. The company focuses on providing comprehensive solutions to meet the evolving needs of retailers in the dynamic e-commerce landscape.

01/29/2026 Logistics Industry Insights
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Walmart Tests Blockchain for Drone Delivery Logistics

Walmart Tests Blockchain for Drone Delivery Logistics

Walmart is exploring new drone delivery models, integrating blockchain technology for package tracking and security verification, aiming to build a more efficient and transparent logistics system. The application of blockchain technology in retail logistics is growing, with Walmart already piloting food traceability. While drone delivery faces challenges, its potential is significant, and industry giants are actively vying for blockchain standard-setting power. Walmart embraces innovation, leading the retail industry's transformation. The combination of these technologies promises faster delivery times and enhanced supply chain visibility.

01/29/2026 Logistics
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Logistics Sector Faces Labor Crunch Adapts Recruitment Tactics

Logistics Sector Faces Labor Crunch Adapts Recruitment Tactics

The shortage of logistics talent has become a bottleneck for business development. Companies need to break traditional academic restrictions, embrace cross-border talent, broaden recruitment channels, and value the power of women. Industry certification can enhance talent competitiveness. Building a comprehensive training system, creating a positive corporate culture, and providing competitive compensation, benefits, and career development opportunities are essential to effectively address talent challenges and embrace the era of intelligence and digitalization. Addressing these issues is crucial for sustained growth and innovation in the logistics sector.

01/29/2026 Logistics Industry Insights
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