New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Lige Airport Struggles to Balance Growth and Environmental Goals

Lige Airport Struggles to Balance Growth and Environmental Goals

Liège Airport faces challenges due to a new environmental operating permit aimed at reducing noise pollution. The airport argues the permit will severely impact its cargo capacity. This conflict between the airport's operations and local residents' concerns reflects the broader EU challenge of balancing environmental protection with economic development. Potential solutions include technological innovation, operational optimization, and noise mitigation strategies to address the concerns and allow the airport to maintain its crucial air cargo role. These solutions are crucial for the airport's future.

12/31/2025 Logistics Industry Insights
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Aer Lingus Expands Transatlantic Cargo Services

Aer Lingus Expands Transatlantic Cargo Services

Aer Lingus is emerging as a vital aviation hub connecting Europe to global markets, driven by its operational excellence, comprehensive network, innovative digital tools, and commitment to sustainability. By providing efficient and reliable cargo services, Aer Lingus creates value for global trading partners and strives to maintain its leadership in green aviation and smart logistics. The airline focuses on optimizing its cargo operations to facilitate seamless cross-border trade and contribute to a more sustainable future for the air cargo industry.

12/30/2025 Airlines
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Ethiopian Airlines Enhances Cargo Tracking for Efficiency

Ethiopian Airlines Enhances Cargo Tracking for Efficiency

This article provides a comprehensive guide to Ethiopian Airlines cargo tracking, covering key information such as airway bill format, official tracking portals, real-time status interpretation, factors affecting delivery time, special cargo transportation requirements, and the service network in China/Asia. It aims to help users efficiently track shipments, resolve common issues, and achieve full control over air cargo management. The guide provides essential knowledge for understanding the tracking process and ensuring successful and timely delivery of goods via Ethiopian Airlines.

12/30/2025 Airlines
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Customs and ICAO Strengthen Global Aviation Security

Customs and ICAO Strengthen Global Aviation Security

The Secretary General of the World Customs Organization (WCO) emphasized at the ICAO World Aviation Forum that aviation cargo security can be effectively enhanced by building global standards, strengthening capacity building, deepening public-private partnerships, addressing Sustainable Development Goals, and strengthening international cooperation. The WCO and ICAO will strengthen cooperation to build a global aviation security network, extending to the anti-doping field, and jointly maintain global security. This collaboration aims to create a safer and more secure air cargo environment worldwide.

01/07/2026 Customs Knowledge
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LAX Airport Guide to Operations Frequencies and Safety

LAX Airport Guide to Operations Frequencies and Safety

This article provides an in-depth analysis of Los Angeles International Airport (LAX) operational data from a data analyst's perspective. It covers communication frequencies, runway information, airport facilities, key areas, special procedures, and future development trends. The aim is to provide readers with a comprehensive understanding of LAX's operational mechanisms and enhance flight safety and operational efficiency. By examining these elements, the article offers insights into the complex workings of a major international airport and its commitment to safe and efficient air travel.

01/07/2026 Airport Codes
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Aviation Leasing Market Shifts As Supply Chains Disrupt

Aviation Leasing Market Shifts As Supply Chains Disrupt

Uneven global air capacity recovery and supply chain bottlenecks are exacerbating aircraft delivery challenges. Airlines are increasingly reliant on the leasing market to address capacity shortages, driving up lease rates and giving lessors greater negotiating power. Industry experts disagree on the timeline for supply recovery, and rising cost pressures may dampen demand. Airlines need to strengthen their fleet planning to navigate these challenges. The surge in leasing demand highlights the critical role of aircraft leasing in supporting airline operations amidst ongoing disruptions.

01/07/2026 Logistics Industry Insights
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Asias Aviation Recovery Boosts Lowcost Carriers Says Scoot CEO

Asias Aviation Recovery Boosts Lowcost Carriers Says Scoot CEO

OAG On Air interviewed Scoot CEO Campbell Wilson, discussing the challenges of aviation recovery and the opportunities presented by the Asian market. Drawing on his experience, he analyzed how Scoot is responding to market changes through cost control, route optimization, and innovative services to seize the opportunities of Asian recovery and achieve sustainable development. The interview highlights Scoot's strategies for navigating the post-pandemic landscape as a low-cost carrier and its focus on adapting to evolving customer needs and market dynamics.

01/07/2026 Airlines
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OAG Reports Steady Aviation Recovery Postpandemic

OAG Reports Steady Aviation Recovery Postpandemic

This OAG webinar brought together industry experts to discuss the recovery prospects of air travel in the post-pandemic era. Key topics included optimistic summer outlooks, Asian market recovery, business travel insights, and shifts in booking patterns. It provided valuable insights for industry professionals, covering crucial aspects of the evolving travel landscape and offering a comprehensive overview of the challenges and opportunities ahead. The webinar aimed to equip attendees with the knowledge needed to navigate the complexities of the recovering aviation market.

01/07/2026 Logistics Industry Insights
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OAG Report Highlights Key Global Aviation Trends

OAG Report Highlights Key Global Aviation Trends

The OAG June Aviation Insights report focuses on Gatwick Airport slot management, AI innovation applications, African aviation market growth, busiest US airports this summer, an overview of the European aviation market, global route comparisons, and Latin American aviation market analysis. The report aims to provide data-driven analysis to support decision-making for aviation professionals, enabling them to stay abreast of industry trends and seize opportunities. It delivers key insights into market dynamics and emerging technologies shaping the future of air travel.

01/07/2026 Logistics Industry Insights
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