Amazon Sellers Use VOC Data to Cut Returns Boost Sales

Amazon Sellers Use VOC Data to Cut Returns Boost Sales

This paper explores how Amazon sellers can leverage the "Voice of the Customer" (VOC) to enhance customer satisfaction and reduce return rates. By analyzing customer feedback, sellers can optimize their products and improve their services, ultimately driving growth. The study examines the practical application of VOC tools within the Amazon marketplace, highlighting strategies for identifying key areas for improvement and implementing effective solutions based on customer insights. The goal is to provide actionable recommendations for sellers seeking to build stronger customer relationships and achieve sustainable business success.

01/04/2026 Logistics Industry Insights
Read More
Retailers Urged to Optimize Cdiscount Returns to Cut Excess Stock

Retailers Urged to Optimize Cdiscount Returns to Cut Excess Stock

This article provides a detailed return-to-warehouse guide for Cdiscount sellers. It instructs sellers on how to contact the warehouse via email, fill out a pickup form, and schedule a pickup time to transfer unsold inventory to a third-party overseas warehouse, thereby solving the problem of inventory backlog. It emphasizes the importance of timely communication with Cdiscount customer service to ensure operations comply with the latest platform policies. This helps sellers effectively manage their inventory and avoid storage fees for slow-moving products.

12/30/2025 Warehousing
Read More
Upss Happy Returns Uses AI to Combat 765B Return Fraud

Upss Happy Returns Uses AI to Combat 765B Return Fraud

UPS's Happy Returns utilizes AI Return Vision to identify return fraud, reducing losses for retailers. This technology analyzes returned items for signs of damage, use, or discrepancies, flagging suspicious returns for further review. The combination of AI and human review is a growing trend in combating return fraud, offering a more efficient and accurate approach than traditional methods. This helps retailers minimize financial losses associated with fraudulent returns and improve the overall customer experience by ensuring fair return policies.

01/15/2026 Logistics
Read More
UPS Buys Happy Returns for 13B to Boost Ecommerce Dominance

UPS Buys Happy Returns for 13B to Boost Ecommerce Dominance

UPS will acquire Happy Returns to integrate return services and reduce costs for retailers. Happy Returns' network of Return Bars significantly lowers return shipping expenses. This acquisition strengthens UPS's reverse logistics capabilities, offering retailers a more streamlined and cost-effective solution for managing e-commerce returns. By leveraging Happy Returns' existing infrastructure, UPS aims to improve the overall returns experience for both retailers and consumers, further solidifying its position in the competitive logistics market. The move is expected to benefit businesses by simplifying the often complex and expensive process of handling returned goods.

01/28/2026 Logistics
Read More
Amazon Adds Fees for UPS Store Returns to Cut Costs

Amazon Adds Fees for UPS Store Returns to Cut Costs

Amazon has started charging fees for returns at some UPS stores, a move that's part of its cost control strategy, aiming to guide customers towards more economical return options. This adjustment reflects the trend of e-commerce platforms focusing on refined operations, requiring a balance between cost control and user experience. In the future, e-commerce platforms will pay more attention to improving operational efficiency and service quality. This change highlights the ongoing need to optimize the return process for both the company and the consumer.

01/28/2026 Logistics
Read More
Amazon Sellers Weigh FBA FBM SFP for Profit Boost

Amazon Sellers Weigh FBA FBM SFP for Profit Boost

Amazon FBA, FBM, and Seller Fulfilled Prime (SFP) each offer distinct advantages and disadvantages. FBA is convenient but restrictive, while FBM provides autonomy but requires greater responsibility. SFP aims to balance both but has stringent requirements. Sellers should carefully consider product characteristics, operational capabilities, and market demands, weighing costs, efficiency, and customer experience. The optimal delivery method, or a flexible combination thereof, should be chosen to maximize profitability.

01/04/2026 Logistics Encyclopedia
Read More
Amazon Revises US Shipping Rules for Thirdparty Sellers

Amazon Revises US Shipping Rules for Thirdparty Sellers

Amazon US has adjusted its shipping and handling time policies, posing challenges for seller-fulfilled merchants. Sellers need to reassess their logistics models, optimize partnerships, strengthen inventory management, improve order processing efficiency, and flexibly adjust time settings to address the impact of the new regulations and ensure account health. This requires a proactive approach to adapt to the changing landscape of e-commerce fulfillment and maintain competitiveness within the Amazon marketplace.

12/30/2025 Logistics
Read More
How to Tackle the Challenges of Amazon FBA Returns and Re-labeling

How to Tackle the Challenges of Amazon FBA Returns and Re-labeling

Amazon's strict rules pose challenges for cross-border e-commerce sellers, with issues related to FBA inventory surplus and returns. The high return rate, reaching 15%-20%, leads to many products being unsellable due to damaged packaging or non-compliance with review standards. To address this, sellers must return the goods to a third-party overseas warehouse before sending them to the FBA warehouse for restocking.

07/18/2025 Logistics Encyclopedia
Read More
Amazon Sellers Guide to Logistics MFN FBA and Overseas Warehouses

Amazon Sellers Guide to Logistics MFN FBA and Overseas Warehouses

This article provides an in-depth analysis of three common logistics strategies used by Amazon sellers: Merchant Fulfilled Network (MFN), Overseas Warehouses, and Fulfillment by Amazon (FBA). It details the advantages and disadvantages of each, offering recommendations for selection. The aim is to help sellers choose the most suitable logistics solution based on their specific circumstances, improve operational efficiency, build customer reputation, and achieve growth in their cross-border e-commerce business.

11/03/2025 Logistics
Read More
Ozons Guide Helps Sellers Optimize Logistics for Higher Profits

Ozons Guide Helps Sellers Optimize Logistics for Higher Profits

Ozon rFBS (seller-fulfilled by seller) empowers sellers with greater logistical autonomy. Sellers are responsible for establishing their own warehouses, processing orders, and selecting logistics partners. Key benefits include visibility of the shipping origin, precise delivery times, and flexible delivery areas. By meticulously managing logistics, sellers can enhance the buyer experience, effectively control costs, and achieve profit growth. This model allows for greater control and potentially lower shipping costs compared to using Ozon's fulfillment services.

01/26/2026 Logistics Encyclopedia
Read More