New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Schneider National Accelerates Uschina Trade with Fast Track Service

Schneider National Accelerates Uschina Trade with Fast Track Service

Schneider National has launched Fast Track, a premium rail service designed to provide faster and more reliable intercontinental transportation between the US and China. This service integrates highway and railway resources, achieving a 95% on-time performance rate and near-zero loss security. The introduction of Fast Track will help businesses improve efficiency, reduce costs, and ultimately win market competition. By offering a streamlined and secure solution, Schneider aims to optimize the supply chain for companies engaged in US-China trade, enhancing their overall logistics performance.

01/08/2026 Logistics
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China Southern Expands UK Cargo Routes with Glasgow Service

China Southern Expands UK Cargo Routes with Glasgow Service

China Southern Cargo has launched a new cargo route from Guangzhou to Glasgow Prestwick Airport, initially operating four times a week with plans to increase to daily flights. This initiative aims to enhance the airport's cargo capacity and boost trade between China and the UK, particularly for Scottish seafood and whisky exports to China. The airport has invested in upgraded equipment and is in discussions with other airlines for potential collaborations, with the ambition of becoming a key air bridge connecting China and Scotland.

01/08/2026 Logistics
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US Postal Service Reports Q3 Losses Despite Revenue Growth

US Postal Service Reports Q3 Losses Despite Revenue Growth

The USPS reported a slight revenue increase but a larger net loss in its third-quarter earnings. Declining mail volume and high operating costs are the primary drivers. To address these challenges, the USPS needs to expand into new business areas, improve its technology, and strengthen partnerships. The company is facing pressure to adapt to changing consumer habits and modernize its infrastructure to ensure long-term financial stability. Business transformation is crucial for the USPS to remain competitive and meet the evolving needs of its customers.

01/08/2026 Logistics Industry Insights
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Chengdu Airport Cargo Station Innovates Service Model By Outsourcing International Palletization Business

Chengdu Airport Cargo Station Innovates Service Model By Outsourcing International Palletization Business

Since mid-month, Chengdu airport's cargo station has implemented an outsourcing model for international palletizing services, allowing qualified freight forwarders to perform palletizing operations directly. This change responds to the rapid growth in air logistics demands and aims to enhance service efficiency and safety. Additionally, the cargo station has increased security measures and provided comprehensive support to ensure smooth palletizing operations. This initiative represents a significant innovation in Chengdu's air logistics sector.

07/22/2025 Logistics
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Amazon Sellers Adapt Strategies Amid Transparent Sales Data Shift

Amazon Sellers Adapt Strategies Amid Transparent Sales Data Shift

Amazon's move to display product sales on the storefront marks a significant step towards increased platform transparency. This change will greatly impact seller operation strategies and potentially intensify market competition. Sellers should refocus on product and operational fundamentals, optimizing product quality, listings, advertising campaigns, and after-sales service to adapt to the new market environment. This shift necessitates a return to core principles and a commitment to providing genuine value to customers.

01/04/2026 Logistics Industry Insights
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Maersk Restarts UCLA Service at Brazil Terminal to Boost Logistics

Maersk Restarts UCLA Service at Brazil Terminal to Boost Logistics

Maersk announced that starting July 13, 2025, the import operations of its UCLA service will move from the Santos DP World terminal back to the Brazil Terminal (BTP). This move aims to enhance operational efficiency and logistics connectivity, and customers are advised to make arrangements in advance to adapt to the adjustment.

08/04/2025 Logistics
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Fuzhou to Ho Chi Minh City Road Freight Service Streamlined

Fuzhou to Ho Chi Minh City Road Freight Service Streamlined

Shanghai Ortonvis International Freight Forwarding Co., Ltd. offers full truckload (FTL) transportation services from Fuzhou to Ho Chi Minh City, including bilateral customs declaration, DDP (Delivered Duty Paid) and door-to-door service. With 8 years of industry experience and integrity certification, we are committed to providing customers with safe, efficient, and worry-free cross-border logistics solutions. We specialize in China-Vietnam logistics, ensuring a smooth and reliable transportation process with all duties and taxes included.

08/21/2025 Logistics
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Outpost Opens Four New Freight Terminals to Expand Service Reach

Outpost Opens Four New Freight Terminals to Expand Service Reach

Outpost has announced the addition of four new freight terminals, marking its transition from a single fleet site to a comprehensive service center. These new terminals will integrate cross-docking areas, storage, and office space, enhancing delivery efficiency and meeting the growing market demand, helping the company maintain its competitive edge.

08/06/2025 Logistics
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