New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
Read More
Schneider National Accelerates Uschina Trade with Fast Track Service

Schneider National Accelerates Uschina Trade with Fast Track Service

Schneider National has launched Fast Track, a premium rail service designed to provide faster and more reliable intercontinental transportation between the US and China. This service integrates highway and railway resources, achieving a 95% on-time performance rate and near-zero loss security. The introduction of Fast Track will help businesses improve efficiency, reduce costs, and ultimately win market competition. By offering a streamlined and secure solution, Schneider aims to optimize the supply chain for companies engaged in US-China trade, enhancing their overall logistics performance.

01/08/2026 Logistics
Read More
China Southern Expands UK Cargo Routes with Glasgow Service

China Southern Expands UK Cargo Routes with Glasgow Service

China Southern Cargo has launched a new cargo route from Guangzhou to Glasgow Prestwick Airport, initially operating four times a week with plans to increase to daily flights. This initiative aims to enhance the airport's cargo capacity and boost trade between China and the UK, particularly for Scottish seafood and whisky exports to China. The airport has invested in upgraded equipment and is in discussions with other airlines for potential collaborations, with the ambition of becoming a key air bridge connecting China and Scotland.

01/08/2026 Logistics
Read More
US Postal Service Reports Q3 Losses Despite Revenue Growth

US Postal Service Reports Q3 Losses Despite Revenue Growth

The USPS reported a slight revenue increase but a larger net loss in its third-quarter earnings. Declining mail volume and high operating costs are the primary drivers. To address these challenges, the USPS needs to expand into new business areas, improve its technology, and strengthen partnerships. The company is facing pressure to adapt to changing consumer habits and modernize its infrastructure to ensure long-term financial stability. Business transformation is crucial for the USPS to remain competitive and meet the evolving needs of its customers.

01/08/2026 Logistics Industry Insights
Read More
Walmart Fulfillment Service Offers Six Key Benefits to Sellers

Walmart Fulfillment Service Offers Six Key Benefits to Sellers

Walmart Fulfillment Services (WFS) provides sellers with convenient logistics solutions. By offering features like the '2-Day Delivery' badge, return services, improved search ranking, reduced shipping costs, customer support, and Walmart+ member benefits, WFS helps sellers streamline operations, reduce costs, improve customer satisfaction, and increase sales. Join WFS and tap into the Walmart marketplace potential.

01/04/2026 Logistics
Read More
USPS Announces 10year Plan to Boost Profitability and Service

USPS Announces 10year Plan to Boost Profitability and Service

The USPS has released a ten-year plan to achieve financial sustainability and improve service quality by expanding e-commerce services (USPS Connect), adjusting service standards, investing in infrastructure, and seeking legislative support. The plan faces numerous challenges, including market competition, internal reforms, and external environmental factors. Its success or failure will directly impact the future of the United States Postal Service. This comprehensive strategy aims to modernize operations and better meet the evolving needs of customers and businesses in the digital age.

01/15/2026 Logistics
Read More
STB Chair Warns of US Freight Rail Service Crisis

STB Chair Warns of US Freight Rail Service Crisis

Surface Transportation Board (STB) Chairman Martin Oberman strongly criticized the “collapse” of US freight rail service and labor shortages at the RailTrends conference. He pointed out that railroad companies have significantly reduced staff in pursuit of profits, leading to train delays, embargoes, and other problems, causing significant losses to the US economy. Oberman argued that these actions prioritize profits over service. He called for strengthened regulation, increased investment, and encouragement of innovation to reshape the future of US freight rail. He emphasized the need for railroads to prioritize service and reliability alongside financial performance.

01/16/2026 Logistics Industry Insights
Read More
Fedex UPS DHL Comparing Global Shipping Speeds

Fedex UPS DHL Comparing Global Shipping Speeds

This article provides an in-depth comparison of the delivery times of the three major international express companies: DHL, FedEx, and UPS. It analyzes the key factors influencing delivery speed and offers advice on choosing the appropriate express company. DHL excels in the European and Asian markets, FedEx has a clear advantage in North America, and UPS is known for its stability and reliability. When selecting an express company, factors such as price and service coverage should be considered. Consulting with a professional logistics consultant is recommended when needed to make the best choice.

01/05/2026 Logistics
Read More
Jinhaoda Logistics Faces Scrutiny Over Crossborder Ecommerce Reliability

Jinhaoda Logistics Faces Scrutiny Over Crossborder Ecommerce Reliability

This article provides an in-depth analysis of Shenzhen Jinhaoda International Logistics' services, including its background, service advantages, dedicated line and overseas warehouse layout, timeliness, and domestic pick-up capabilities. Through data analysis and user reviews, the article evaluates the reliability of Jinhaoda Logistics and provides detailed information on its dedicated line delivery time and domestic pick-up coverage. The aim is to provide cross-border e-commerce sellers with a reference for choosing a suitable logistics partner. It focuses on helping sellers understand the company's strengths and make informed decisions.

01/04/2026 Logistics
Read More
Logistics Firm Diyi Boosts Global Ecommerce with Crossborder Services

Logistics Firm Diyi Boosts Global Ecommerce with Crossborder Services

Diyi International Logistics, deeply rooted in the international logistics field, provides one-stop services such as international dedicated lines, overseas warehouses, and FBA first leg transportation for cross-border e-commerce sellers, foreign trade companies, and individual users, based on a "stable operation, global coverage" strategy. This assessment analyzes its company background, service advantages, dedicated line and overseas warehouse layout, timeliness, and domestic pick-up capabilities to evaluate Diyi Logistics' unique value and market competitiveness in the global logistics landscape. The company aims to provide reliable and efficient logistics solutions for its customers.

12/31/2025 Logistics Industry Insights
Read More