Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
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US Service Sector Hits Record High in May Amid Demand Surge

US Service Sector Hits Record High in May Amid Demand Surge

The US Services PMI hit a record high of 64 in May, signaling a robust economic recovery. All 18 industries reported growth, driven by pent-up demand. However, supply chain bottlenecks, labor shortages, and inflationary pressures pose significant challenges. Experts anticipate a potential pullback in the future, but overall demand remains strong. Policymakers should focus on addressing structural issues to ensure sustainable growth. The strong PMI indicates a vibrant services sector, but the underlying constraints need careful monitoring to avoid hindering long-term economic progress.

01/20/2026 Logistics Industry Insights
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Chengdu Airport Cargo Station Innovates Service Model By Outsourcing International Palletization Business

Chengdu Airport Cargo Station Innovates Service Model By Outsourcing International Palletization Business

Since mid-month, Chengdu airport's cargo station has implemented an outsourcing model for international palletizing services, allowing qualified freight forwarders to perform palletizing operations directly. This change responds to the rapid growth in air logistics demands and aims to enhance service efficiency and safety. Additionally, the cargo station has increased security measures and provided comprehensive support to ensure smooth palletizing operations. This initiative represents a significant innovation in Chengdu's air logistics sector.

07/22/2025 Logistics
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Asiapacific Aviation Pros Gain Skills Via IATA Online Classes

Asiapacific Aviation Pros Gain Skills Via IATA Online Classes

IATA introduces interactive online classrooms tailored for the Asia-Pacific region, overcoming geographical limitations by offering real-time interaction and group collaboration. The flexible course schedule empowers students to master the latest industry knowledge, obtain IATA certification, and expand their career development opportunities. Choose IATA and achieve aviation excellence.

01/20/2026 Logistics
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Enhancing Logistics Service Experience: A Comprehensive Analysis of Scheduled Shipping and Evaluation Rules

Enhancing Logistics Service Experience: A Comprehensive Analysis of Scheduled Shipping and Evaluation Rules

This article introduces the mechanism of free shipping appointments and the rules of evaluations. The appointment system allows users to communicate with logistics providers, ensuring service satisfaction. Users can easily book online, view orders, and leave reviews after service completion. The review system aims to provide references for other users while encouraging logistics companies to improve service quality.

07/18/2025 Logistics
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