Douyin Sellers Advised to Enhance Service Scores for Better Performance

Douyin Sellers Advised to Enhance Service Scores for Better Performance

This paper addresses the issue of low service experience scores in TikTok Shops and proposes detailed solutions. It focuses on diagnosing the current shop status, accurately identifying key metrics for improvement, and providing effective strategies such as optimizing IM response time and reducing dissatisfaction rates. It also emphasizes important considerations like after-sales service, customer service professionalism, and data monitoring. Furthermore, it highlights methods to improve product and logistics experiences, aiming to help merchants comprehensively enhance their shop's experience score and overcome traffic bottlenecks.

01/07/2026 Logistics Industry Insights
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Saia Moves Customer Service to Local Terminals for Faster Support

Saia Moves Customer Service to Local Terminals for Faster Support

Saia Logistics is decentralizing its customer service functions to local terminals to improve responsiveness and customer experience. This move aims to break the traditional centralized service model by directly connecting customers with local teams. While facing challenges in balancing efficiency and cost, it promises breakthroughs in rapid response and personalized service. This transformation also inspires the logistics industry, highlighting the need for continuous innovation and technology adoption to adapt to evolving customer needs. The shift emphasizes localized support for enhanced customer satisfaction.

01/08/2026 Logistics
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US Service Sector Growth Slows but Remains Strong in April

US Service Sector Growth Slows but Remains Strong in April

The US Services PMI edged down to 57.1 in April, but still indicates robust growth, marking the 23rd consecutive month of expansion. The report reveals divergent performance across sectors, challenges in employment, and continued pressure on supply chains. Experts highlight inflation, labor shortages, and geopolitical risks as key challenges. However, the resilience and transformation of the service sector present opportunities for future growth. Despite slight deceleration, the overall outlook remains positive, suggesting the US service sector continues to be a significant driver of economic activity.

01/28/2026 Logistics Industry Insights
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US Service Sector Growth Slows in March Raising Economic Concerns

US Service Sector Growth Slows in March Raising Economic Concerns

The ISM's March Non-Manufacturing Report indicates a slowdown in growth, despite the index remaining above the expansion threshold. Key indicators experienced a broad decline, and sector performance diverged. The report reflects uncertainty among businesses, but the overall economy demonstrates resilience. While economic growth is slowing, the underlying economy is still strong. Future developments require close monitoring to capitalize on emerging opportunities and navigate market fluctuations. The report suggests a need for businesses to adapt to the changing economic landscape.

01/28/2026 Logistics Industry Insights
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US Service Sector Hits Record High in July Faces Challenges

US Service Sector Hits Record High in July Faces Challenges

The July ISM Services PMI reached a record high, signaling significant market potential. The report highlights the strong underlying growth in the service sector while also pointing to challenges related to supply chains, labor, and inflation. Businesses should optimize their supply chains, control costs, attract talent, embrace digitalization, and collaborate with suppliers to address these challenges and seize opportunities for sustainable growth. The record PMI suggests robust economic activity, but navigating these hurdles is crucial for continued success.

01/28/2026 Logistics Industry Insights
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Zongteng Group Named Among Chinas Top 500 Service Firms Again

Zongteng Group Named Among Chinas Top 500 Service Firms Again

Zongteng Group has been recognized as one of China's Top 500 Service Enterprises for four consecutive years, with its ranking steadily improving, demonstrating its outstanding strength and stable development in the cross-border logistics sector. As a "Global Cross-border E-commerce Infrastructure Service Provider," Zongteng Group is committed to providing professional logistics service guarantees for Chinese enterprises, helping Chinese brands go global.

02/11/2026 Logistics
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STB Extends Review of Rail Switching Rule Amid Service Concerns

STB Extends Review of Rail Switching Rule Amid Service Concerns

The U.S. Surface Transportation Board (STB) has extended the review period for the Reciprocal Switching proposal, which aims to improve rail service by providing poorly served shippers access to other rail carriers. The proposal sets three performance standards: service reliability, consistency, and local service, and requires data transparency. Industry reactions are mixed, presenting both opportunities and challenges. The potential impact on competition and efficiency within the rail network is significant.

02/11/2026 Logistics Industry Insights
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US Postal Service Faces Financial Crisis Reform Debates Amid Pandemic

US Postal Service Faces Financial Crisis Reform Debates Amid Pandemic

The COVID-19 pandemic has exacerbated the US Postal Service's (USPS) financial woes. The 'Package Coalition' urges the Treasury Department to provide emergency assistance without imposing stringent conditions. The Treasury has previously suggested reforms, but disagreements persist regarding their direction. The USPS's future involves a complex interplay of interests among the government, unions, businesses, and consumers. Achieving financial sustainability while safeguarding its public service mandate is crucial for the USPS's long-term viability and ensuring reliable mail delivery for all Americans.

02/12/2026 Logistics
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US Postal Service Faces Financial Crisis Urges Reform Amid Pandemic

US Postal Service Faces Financial Crisis Urges Reform Amid Pandemic

The pandemic has exacerbated the USPS's financial difficulties. Reforms are needed to ensure its sustainability. This includes adjusting its operating model, pricing strategies, diversifying services, controlling costs, and securing government support. The USPS faces significant challenges, and comprehensive reforms are crucial to address its long-term financial viability and maintain its essential services to the American public. Without these changes, the USPS risks further decline and potential collapse.

02/12/2026 Logistics
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2025 IATA Forum to Boost Airline Customer Service in Istanbul

2025 IATA Forum to Boost Airline Customer Service in Istanbul

IATA's PaxInsight Forum 2025 will be held in Istanbul, focusing on passenger satisfaction, brand perception, and competitive benchmarking. The forum aims to bring together airlines worldwide to collaborate, share intelligence, and enhance customer experience strategies. Both current and prospective participants are welcome to contribute to shaping the future of the PaxInsight program. This event provides a valuable opportunity to gain insights, network with industry leaders, and contribute to improving the overall travel experience for passengers globally. Join us in Istanbul to explore the latest trends and best practices in passenger experience management.

01/20/2026 Logistics Industry Insights
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