Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
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US Service Sector Hits Record High in May Amid Demand Surge

US Service Sector Hits Record High in May Amid Demand Surge

The US Services PMI hit a record high of 64 in May, signaling a robust economic recovery. All 18 industries reported growth, driven by pent-up demand. However, supply chain bottlenecks, labor shortages, and inflationary pressures pose significant challenges. Experts anticipate a potential pullback in the future, but overall demand remains strong. Policymakers should focus on addressing structural issues to ensure sustainable growth. The strong PMI indicates a vibrant services sector, but the underlying constraints need careful monitoring to avoid hindering long-term economic progress.

01/20/2026 Logistics Industry Insights
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US Service Sector Growth Hits Twoyear Low Amid Eased Recession Concerns

US Service Sector Growth Hits Twoyear Low Amid Eased Recession Concerns

The US Services PMI hit a two-and-a-half-year low, indicating a slowdown in growth, although it remains in expansion territory. Slower order growth, employment contraction, and rising prices are key challenges. Experts believe that the risk of economic recession is manageable, with inflation and interest rates being crucial influencing factors. Future attention should be focused on inflation trends and the Federal Reserve's interest rate policy. Despite the slowdown, the services sector continues to contribute to overall economic activity, but its performance warrants close monitoring.

01/30/2026 Logistics Industry Insights
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Logistics Firms Honored for Service Excellence in Quest for Quality Awards

Logistics Firms Honored for Service Excellence in Quest for Quality Awards

The Quest for Quality Award from *Logistics Management* magazine is a key benchmark for service quality in the logistics industry. This paper delves into the award's selection mechanism and evaluation criteria, revealing core customer needs regarding logistics services. It provides data-driven insights for companies to improve service quality and grasp industry trends. The analysis of the award highlights the importance of understanding customer perceptions and adapting strategies to meet evolving expectations within the competitive logistics landscape.

01/30/2026 Logistics Industry Insights
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Toyota Material Handling and Raymond Corp Merge to Create North American Forklift Giant

Toyota Material Handling and Raymond Corp Merge to Create North American Forklift Giant

Toyota Material Handling and The Raymond Corporation announced their integration into Toyota Material Handling North America (TMHNA), effective April 1st. The integration aims to optimize resource allocation, accelerate technological innovation, expand market coverage, and enhance customer service, while maintaining the independent operation of the Toyota and Raymond brands. This move will have a profound impact on the North American material handling industry, promoting innovation and providing customers with better solutions.

01/30/2026 Logistics
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China's E-Commerce Logistics Revolutionizes Last-Mile Delivery

China's E-Commerce Logistics Revolutionizes Last-Mile Delivery

This article analyzes the development trends of the 'last mile' service in China's e-commerce logistics. It highlights the acceleration of cross-industry collaboration and service integration, the importance of specialization and localization, the application of drone technology, and the emphasis on energy conservation and environmental protection. These changes will lead to more diversified and personalized services, presenting new opportunities and challenges for companies, thereby driving continuous innovation and transformation in this field.

07/28/2025 Logistics
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USPS Suspends Holiday Peak Surcharge Easing Logistics Costs

USPS Suspends Holiday Peak Surcharge Easing Logistics Costs

The United States Postal Service (USPS) announced the elimination of peak-season surcharges for the holiday season, citing improved capacity and cost control. This strategic move aims to capture market share through price competitiveness. The decision is expected to impact the overall logistics landscape, potentially leading to more affordable holiday shopping experiences for consumers. USPS is currently undergoing a ten-year transformation plan to enhance service capabilities, address challenges, and foster innovation in logistics services.

01/16/2026 Logistics
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Chinas Outbound Firms Reshape Global Trade Dynamics

Chinas Outbound Firms Reshape Global Trade Dynamics

Huxiu launches the "2025 Overseas Benchmark" selection, aiming to recognize enterprises that are reshaping the narrative of "China's Going Global." The selection includes three awards: Leadership Award, Rising Star List, and Best Service Provider. The evaluation focuses on five core indicators: business scale, overseas capabilities, innovation, customer reputation, and sustainable development potential. Chinese enterprises and service organizations that meet the criteria are welcome to participate and jointly depict the future of global business.

02/05/2026 Logistics Industry Insights
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Lastmile Delivery Industry Faces Scrutiny After Deliver It Collapse

Lastmile Delivery Industry Faces Scrutiny After Deliver It Collapse

The collapse of US-based last-mile delivery company Deliver It highlights intense competition in the sector. Price wars, rising costs, changing consumer demands, and pressure from industry giants are the primary causes. An industry reshuffle is accelerating, with technological innovation and service upgrades becoming future trends. Key directions include intelligent, unmanned, personalized, and green delivery solutions. Consumers need to pay attention to the reputation and service quality of courier companies as the industry faces survival of the fittest.

01/08/2026 Logistics Industry Insights
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