Shulex AI Leverages AWS to Enhance Customer Service Efficiency

Shulex AI Leverages AWS to Enhance Customer Service Efficiency

Shulex, in collaboration with AWS, introduces an AI customer service robot service. Built on the AWS technology architecture, it comprises three key modules: knowledge indexing, intelligent Q&A, and data optimization. This provides businesses with comprehensive value across pre-sales, sales, and after-sales stages. Real-world case studies demonstrate that this solution significantly reduces manual ticket volume, shortens problem resolution time, and enhances customer satisfaction.

01/28/2026 Logistics Industry Insights
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CSX Service Woes Draw Scrutiny Ahead of STB Hearing

CSX Service Woes Draw Scrutiny Ahead of STB Hearing

CSX Transportation released service improvement data ahead of an STB hearing, but customer experiences remain mixed. This article analyzes the truth behind the data, real customer feedback, and the controversy surrounding the PSR strategy. It emphasizes that CSX needs to strike a balance between efficiency and service, and rebuilding customer trust is its long-term task. The article delves into the challenges CSX faces in maintaining operational efficiency while addressing persistent concerns about service reliability and responsiveness to customer needs.

01/29/2026 Logistics
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CRST Launches Expedited Team Service for Perishable Goods Transport

CRST Launches Expedited Team Service for Perishable Goods Transport

CRST has launched its "Temperature-Controlled Team Service," employing a "team driving" model to accelerate fresh produce transportation and reshape the cold chain logistics landscape with enhanced speed and safety. This initiative aims to provide faster and more secure delivery of temperature-sensitive goods. Whether this move will allow CRST to stand out in the highly competitive market remains to be seen. The success of this strategy will be closely watched as the company seeks to establish a stronger foothold in the industry.

01/29/2026 Logistics
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Fedex Freight Expands Mexico Operations with New Service Centers

Fedex Freight Expands Mexico Operations with New Service Centers

FedEx Freight has opened three new service centers in Mexico, significantly reducing transit times and improving pickup flexibility, helping businesses reduce costs and increase efficiency. Through a strategic alliance with Auto Lineas America, they offer comprehensive LTL freight services covering Mexico, the United States, and Canada. Please note that a 6.75% GRI will take effect on September 6th.

02/04/2026 Logistics
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Fedex Introduces Consolidated Returns Service to Reduce Retailer Costs

Fedex Introduces Consolidated Returns Service to Reduce Retailer Costs

Facing the challenges of surging e-commerce returns and high reverse logistics costs, FedEx has launched a consolidated returns service. This service leverages less-than-truckload (LTL) shipping to consolidate return requests from different merchants, reducing transportation costs, simplifying the return process, and enhancing user experience. This approach is expected to become a significant trend in future reverse logistics, helping businesses reduce costs and improve efficiency.

02/03/2026 Logistics
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CEVA Logistics Expands Usmexico Border Service with Saturday Expedite

CEVA Logistics Expands Usmexico Border Service with Saturday Expedite

CEVA Logistics launched its “Saturday Night Express” service, optimizing the “Consolidated Border Trucking” (CBT) program to meet the demand for Monday morning deliveries across the US-Mexico border. By consolidating truckload shipments, customers can reduce costs while ensuring production schedules are met. This service now accounts for 20% of the CBT program and has attracted several automotive industry suppliers. This expedited solution provides a faster and more efficient way to move goods across the border, catering to the time-sensitive needs of the automotive supply chain and other industries.

02/03/2026 Logistics
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CEVA Logistics Expands Crossborder Shipping with Saturday Night Service

CEVA Logistics Expands Crossborder Shipping with Saturday Night Service

CEVA Logistics has launched a new "Saturday Night Express" service, an upgrade and integration of its Cross Border Trucking (CBT) program, addressing cross-border logistics challenges from Mexico to the US Midwest and Ontario, Canada. Leveraging consolidated trucking on Saturday nights, the service guarantees on-time delivery by Monday morning, reducing logistics costs and improving production efficiency. Currently representing 20% of the CBT program, it has attracted significant participation from multinational corporations. This innovative approach streamlines the supply chain and offers a faster, more cost-effective solution for businesses operating between Mexico, the US, and Canada.

02/03/2026 Logistics
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CEVA Logistics Expands Crossborder Shipping with Weekend Expedite Service

CEVA Logistics Expands Crossborder Shipping with Weekend Expedite Service

CEVA Logistics has launched a Saturday night linehaul service, upgrading its Cross Border Trucking (CBT) program. This initiative aims to provide a more efficient and cost-effective cross-border transportation solution for customers needing shipments from Mexico delivered to the US Midwest or Ontario, Canada by Monday morning. By consolidating trucking operations, the service reduces costs and meets customers' on-time delivery requirements. It currently accounts for 20% of the CBT program, showcasing its growing importance and effectiveness in streamlining North American logistics.

02/03/2026 Logistics
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Coupang Expands South Chinakorea Trade with Shenzhen LCL Service

Coupang Expands South Chinakorea Trade with Shenzhen LCL Service

Coupang launched its LCL (Less than Container Load) direct shipping service from Shenzhen, enabling sellers in South China to reach South Korea in just 8 days, reducing logistics costs by 20%. This service allows for consolidated shipments and faster delivery times. Coupang provides a unified management platform to streamline the entire process, helping sellers expand their business efficiently in the Korean market. This new service aims to simplify cross-border trade and offer a more cost-effective solution for Chinese merchants selling on Coupang.

02/03/2026 Logistics
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US Nonmanufacturing Sector Expands Steadily in November

US Nonmanufacturing Sector Expands Steadily in November

The US Non-Manufacturing Index (NMI) for November registered 54.7%, a 0.5% increase from the previous month, indicating continued economic expansion in the non-manufacturing sector. Consumer spending, the labor market, and business confidence were key drivers. This data alleviates market concerns about a recession and provides the Federal Reserve with room to maneuver regarding monetary policy. The positive NMI reading suggests resilience in the service sector, which constitutes a significant portion of the US economy.

01/29/2026 Logistics Industry Insights
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