Shopees Operational Models and Store Strategies in Southeast Asia

Shopees Operational Models and Store Strategies in Southeast Asia

This article deeply analyzes the advantages and disadvantages of three Shopee operation models (boutique, mass-market, and store cluster), focusing on the feasibility and cost of the store cluster model to help you choose the most suitable approach for Southeast Asian e-commerce. Understanding the market, mastering the strategies, and emphasizing differentiation are key to the success of store clusters. The article provides insights into navigating the complexities of Shopee and optimizing your store strategy for maximum profitability.

01/06/2026 Logistics Industry Insights
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Amazon Sellers Use VOC Data to Cut Returns Boost Sales

Amazon Sellers Use VOC Data to Cut Returns Boost Sales

This paper explores how Amazon sellers can leverage the "Voice of the Customer" (VOC) to enhance customer satisfaction and reduce return rates. By analyzing customer feedback, sellers can optimize their products and improve their services, ultimately driving growth. The study examines the practical application of VOC tools within the Amazon marketplace, highlighting strategies for identifying key areas for improvement and implementing effective solutions based on customer insights. The goal is to provide actionable recommendations for sellers seeking to build stronger customer relationships and achieve sustainable business success.

01/04/2026 Logistics Industry Insights
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Retailers Urged to Optimize Cdiscount Returns to Cut Excess Stock

Retailers Urged to Optimize Cdiscount Returns to Cut Excess Stock

This article provides a detailed return-to-warehouse guide for Cdiscount sellers. It instructs sellers on how to contact the warehouse via email, fill out a pickup form, and schedule a pickup time to transfer unsold inventory to a third-party overseas warehouse, thereby solving the problem of inventory backlog. It emphasizes the importance of timely communication with Cdiscount customer service to ensure operations comply with the latest platform policies. This helps sellers effectively manage their inventory and avoid storage fees for slow-moving products.

12/30/2025 Warehousing
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Upss Happy Returns Uses AI to Combat 765B Return Fraud

Upss Happy Returns Uses AI to Combat 765B Return Fraud

UPS's Happy Returns utilizes AI Return Vision to identify return fraud, reducing losses for retailers. This technology analyzes returned items for signs of damage, use, or discrepancies, flagging suspicious returns for further review. The combination of AI and human review is a growing trend in combating return fraud, offering a more efficient and accurate approach than traditional methods. This helps retailers minimize financial losses associated with fraudulent returns and improve the overall customer experience by ensuring fair return policies.

01/15/2026 Logistics
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UPS Buys Happy Returns for 13B to Boost Ecommerce Dominance

UPS Buys Happy Returns for 13B to Boost Ecommerce Dominance

UPS will acquire Happy Returns to integrate return services and reduce costs for retailers. Happy Returns' network of Return Bars significantly lowers return shipping expenses. This acquisition strengthens UPS's reverse logistics capabilities, offering retailers a more streamlined and cost-effective solution for managing e-commerce returns. By leveraging Happy Returns' existing infrastructure, UPS aims to improve the overall returns experience for both retailers and consumers, further solidifying its position in the competitive logistics market. The move is expected to benefit businesses by simplifying the often complex and expensive process of handling returned goods.

01/28/2026 Logistics
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Amazon Adds Fees for UPS Store Returns to Cut Costs

Amazon Adds Fees for UPS Store Returns to Cut Costs

Amazon has started charging fees for returns at some UPS stores, a move that's part of its cost control strategy, aiming to guide customers towards more economical return options. This adjustment reflects the trend of e-commerce platforms focusing on refined operations, requiring a balance between cost control and user experience. In the future, e-commerce platforms will pay more attention to improving operational efficiency and service quality. This change highlights the ongoing need to optimize the return process for both the company and the consumer.

01/28/2026 Logistics
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DHL Acquires Inmars Reverse Logistics Unit to Boost Ecommerce Returns

DHL Acquires Inmars Reverse Logistics Unit to Boost Ecommerce Returns

DHL Supply Chain's acquisition of Inmar Supply Chain Solutions aims to enhance reverse logistics capabilities in North America, addressing the surge in e-commerce returns. By integrating Inmar's resources, DHL will expand its service scope, improve technological strength, and enhance customer service capabilities to tackle the challenges and opportunities in reverse logistics. This acquisition signals a new round of consolidation and competition within the industry. The move is expected to provide more efficient and comprehensive solutions for handling returned goods, benefiting both retailers and consumers.

02/03/2026 Logistics
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Yuncang Wins Shopees Top Partner Award for Crossborder Ecommerce

Yuncang Wins Shopees Top Partner Award for Crossborder Ecommerce

Yuancang Overseas Warehouse has been awarded Shopee's Best Overseas Warehouse Ecosystem Partner of the Year 2025. This recognition is due to its deep presence in Southeast Asia, a comprehensive warehousing network, an efficient and collaborative digital fulfillment matrix, and strong synergy with the Shopee platform. Yuancang provides robust support for cross-border e-commerce sellers to effectively tap into the Southeast Asian market, helping them achieve greater success. Their services empower sellers to navigate the complexities of the region and maximize their potential on the Shopee platform.

02/03/2026 Warehousing
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Shopee Enhances Policies As Thailands Video Commerce Grows Philippines Cracks Down on Fakes

Shopee Enhances Policies As Thailands Video Commerce Grows Philippines Cracks Down on Fakes

This analysis delves into Shopee's strict penalties for stores violating fulfillment rules, highlighting the risks associated with high NFR/LSR and the importance of compliant operations. It also focuses on the rapid growth of video commerce in Thailand, revealing a surge in short-video sellers. Furthermore, it explores the latest progress in the Philippines' fight against counterfeit goods. This showcases the complex ecosystem of the Southeast Asian e-commerce market, where opportunities and challenges coexist. The crackdown on violations and counterfeiting aims to create a more trustworthy and sustainable marketplace.

01/27/2026 Logistics Industry Insights
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How to Tackle the Challenges of Amazon FBA Returns and Re-labeling

How to Tackle the Challenges of Amazon FBA Returns and Re-labeling

Amazon's strict rules pose challenges for cross-border e-commerce sellers, with issues related to FBA inventory surplus and returns. The high return rate, reaching 15%-20%, leads to many products being unsellable due to damaged packaging or non-compliance with review standards. To address this, sellers must return the goods to a third-party overseas warehouse before sending them to the FBA warehouse for restocking.

07/18/2025 Logistics Encyclopedia
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