New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
Read More
Bombas Socks Hits 250M by Merging Comfort and Social Mission

Bombas Socks Hits 250M by Merging Comfort and Social Mission

Bombas, focusing on the niche market of socks, has successfully built a $250 million DTC brand through comfortable product experience, a 'one-for-one' business model, and precise marketing strategies. Its success lies in a clear brand mission, high-quality products, targeted marketing, excellent customer service, and reasonable pricing. Bombas offers valuable lessons for other DTC brands, demonstrating the power of combining a compelling social mission with a strong product and effective marketing.

12/30/2025 Logistics Industry Insights
Read More
Social Commerce Fails to Match Chinas Growth in Western Markets

Social Commerce Fails to Match Chinas Growth in Western Markets

Overseas social commerce faces challenges like payment security, logistics efficiency, product information presentation, and cultural and user mindset differences. Instead of simply replicating domestic models, focusing on private domain traffic platforms like WhatsApp and Discord is crucial. Refined operations and innovation are key to success in the overseas market. Understanding local nuances and tailoring strategies accordingly, rather than a one-size-fits-all approach, will maximize engagement and drive conversions within these private communities.

01/05/2026 Logistics Industry Insights
Read More
New Sellers Weigh Saas Vs Custom Ecommerce Platforms

New Sellers Weigh Saas Vs Custom Ecommerce Platforms

This article provides an in-depth comparison of SaaS website builders and self-built websites for creating independent online stores. It analyzes the advantages and disadvantages, cost structures, and target audiences of each approach. The article suggests that beginners should prioritize SaaS website builders, especially the business plan combined with social media marketing, to quickly enter the independent website market at a low cost. The final choice should be based on individual circumstances and needs, weighing the pros and cons before making a decision.

01/04/2026 Logistics Encyclopedia
Read More
Exalibaba Execs Raise 4M for Southeast Asia Ecommerce Startup

Exalibaba Execs Raise 4M for Southeast Asia Ecommerce Startup

Southeast Asian e-commerce presents substantial potential but is highly competitive. The recent funding of Homing Day, a home furnishing independent website, has drawn significant attention. To succeed, sellers need to adopt localized operations, leverage social media marketing, and implement data-driven strategies. Understanding local consumer preferences and adapting marketing efforts accordingly is crucial. Furthermore, utilizing data analytics to optimize product offerings and marketing campaigns can provide a competitive edge in this dynamic market. Focusing on niche markets and building strong brand identity are also important considerations.

12/31/2025 Logistics Industry Insights
Read More
Ecommerce Brands Turn to Microinfluencers for Growth

Ecommerce Brands Turn to Microinfluencers for Growth

This paper delves into how small and medium-sized cross-border e-commerce sellers can achieve low-cost, high-efficiency growth through KOC marketing. It details the advantages of KOCs, how to precisely target KOC partners, and provides three effective ways to find KOCs: Google search, social media, and KOC platforms. Furthermore, it offers methods for establishing long-term cooperative relationships with KOCs, helping cross-border e-commerce sellers stand out in the fierce market competition. The focus is on practical strategies for implementation and maximizing ROI.

12/31/2025 Logistics Industry Insights
Read More
Crossborder Ecommerce Strategies for New Product Launches

Crossborder Ecommerce Strategies for New Product Launches

How to quickly generate orders for new products on a cross-border e-commerce independent website? This article details strategies for independent website sellers to achieve new product breakthroughs from three aspects: product selection, page optimization, and promotion. By using data-driven product selection and creating high-conversion product listings, combined with paid traffic and social media marketing, sellers can stand out in the competitive market. Focus is placed on optimizing the customer journey and leveraging data analytics to refine marketing efforts for maximum impact.

12/31/2025 Logistics Encyclopedia
Read More
Product Videos Increase Ecommerce Sales Study Shows

Product Videos Increase Ecommerce Sales Study Shows

This article delves into how product videos can boost e-commerce conversion rates, focusing on the creation and application strategies for YouTube Shorts, Amazon main image videos, and popular product videos for independent websites. It emphasizes the importance of video marketing in brand development and provides practical tips for building a social media presence. The aim is to help e-commerce sellers seize the opportunities presented by video marketing and achieve sales growth. It covers key aspects of video strategy and execution for improved online performance.

12/29/2025 Logistics Industry Insights
Read More
Amazon Singapore Refines Strategy to Boost Profitability

Amazon Singapore Refines Strategy to Boost Profitability

This article analyzes Amazon's operational strategies in Singapore, advocating a shift from prioritizing traffic to maximizing conversion rates. It emphasizes the importance of listing optimization, market research, and customer service. The article suggests adopting a high-value, low-volume profitability model and leveraging social media to engage with the Chinese community. It also highlights potential risks such as market competition, logistics costs, and regulatory compliance, proposing corresponding countermeasures to mitigate these challenges. Ultimately, focusing on conversion and understanding the local market are crucial for success.

12/29/2025 Logistics Industry Insights
Read More
Residential Ips Vs SOCKS5 Best Proxies for Ecommerce

Residential Ips Vs SOCKS5 Best Proxies for Ecommerce

This article provides an in-depth comparison between Residential IP Proxies and Socks5 Proxies, analyzing their differences in IP source, anonymity, speed, cost, and flexibility. It examines the suitability and cost-effectiveness of each proxy type for various scenarios such as cross-border e-commerce data collection, social media marketing, and ad verification. The analysis aims to help readers select the most appropriate IP proxy solution to improve business efficiency and security. It highlights the strengths and weaknesses of each option to guide informed decision-making.

12/29/2025 Logistics Encyclopedia
Read More