Amazon Sellers Urged to Address Quality Complaints to Safeguard Accounts

Amazon Sellers Urged to Address Quality Complaints to Safeguard Accounts

Facing FBA customer complaints about product quality impacting your account? Don't panic! This article provides an efficient appeal process, including problem verification, corrective action plan development, and appeal letter writing, helping you resolve the crisis and stabilize your account. The key is to identify the root cause of the problem, provide strong evidence, and commit to improvement measures to gain Amazon's trust. By addressing the specific issues and demonstrating a commitment to quality, you can successfully navigate the appeal process and protect your FBA business.

01/29/2026 Logistics Encyclopedia
Read More
APICS Jdcom Partner to Boost Chinas Ecommerce Supply Chain Talent

APICS Jdcom Partner to Boost Chinas Ecommerce Supply Chain Talent

APICS and JD.com have formed a strategic partnership to establish China's omnichannel supply chain standards and improve e-commerce supply chain performance. APICS will establish a China Enterprise Advisory Committee and collaborate with JD.com to create a Supply Chain Academy. They will jointly design omnichannel benchmarks and provide SCOR-P training to help Chinese companies enhance their supply chain capabilities and seize opportunities in the e-commerce market. This collaboration aims to elevate supply chain management practices and foster talent development within the Chinese e-commerce landscape.

01/29/2026 Logistics
Read More
Ecommerce Boom Drives Lastmile Delivery Innovation

Ecommerce Boom Drives Lastmile Delivery Innovation

The pandemic has accelerated the demand for instant delivery. Roadie has emerged with its nationwide network and crowdsourcing model. Logistics companies should increase technology investment, expand services, pursue win-win cooperation, and pay attention to sustainable development. The rapid growth of instant delivery reflects a significant shift in consumer expectations and necessitates adaptation within the logistics industry. This includes optimizing delivery routes, leveraging data analytics, and exploring innovative solutions to meet the evolving needs of the market. Collaboration and sustainability are key to long-term success.

01/28/2026 Logistics Industry Insights
Read More
Global Ecommerce Firms Optimize Supply Chains for Trade Growth

Global Ecommerce Firms Optimize Supply Chains for Trade Growth

Cross-border e-commerce faces complex supply chain challenges. This paper proposes strategies such as agility, risk management, and technology application to optimize supply chain organization, enhance corporate competitiveness, and achieve sustainable development. It addresses the need for businesses to adapt to the dynamic global trade environment and highlights the importance of efficient and resilient supply chains for success in the cross-border e-commerce sector. The proposed strategies aim to help businesses navigate the complexities of international logistics, customs regulations, and varying consumer demands.

01/28/2026 Logistics Industry Insights
Read More
US Services Sector Expands Despite Tariff Worries

US Services Sector Expands Despite Tariff Worries

The US ISM Non-Manufacturing Report for March indicates continued solid growth in the sector, albeit at a slightly slower pace. New orders experienced a notable decline, and businesses expressed increasing concerns regarding tariff policies. The report highlights supply chain bottlenecks and suggests that businesses monitor market changes. It also advises the government to balance trade protectionism with economic growth to jointly promote the sustainable development of the non-manufacturing sector. The report underscores the need for a balanced approach to navigate the current economic landscape.

01/28/2026 Logistics Industry Insights
Read More
Businesses Adapt Strategies to Tackle Labor Shortages

Businesses Adapt Strategies to Tackle Labor Shortages

Labor shortages have become a widespread challenge across various industries. While the pandemic accelerated this trend, deeper factors such as demographic shifts, skills mismatches, and work environment concerns also play a significant role. Businesses need to adopt diversified strategies, including improving compensation and benefits, enhancing the work environment, offering flexible work arrangements, strengthening training programs, and upgrading technology. Governments should provide policy support to collaboratively address the labor shortage issue and ensure healthy economic development. This multifaceted approach is crucial for mitigating the impact of the shortage.

01/28/2026 Logistics Industry Insights
Read More
US Trucking Industry Faces Severe Driver Turnover Crisis

US Trucking Industry Faces Severe Driver Turnover Crisis

The US trucking industry grapples with a high driver turnover rate, consistently exceeding 100% annually. This is driven by a complex mix of factors, including labor market competition, demanding work conditions, and regulatory constraints. High turnover leads to increased operational costs and decreased service quality. Comprehensive measures are needed to alleviate the driver shortage and ensure the industry's development. These include improving compensation, enhancing work environments, strengthening training programs, and optimizing policies. Drawing on international best practices is also crucial to address this challenge.

01/28/2026 Logistics Industry Insights
Read More
Trucking Industry Thrives Amid Ecommerce Boom

Trucking Industry Thrives Amid Ecommerce Boom

Recent data reveals a surprising surge in the trucking industry, with freight volumes reaching new highs in recent years. The rise of e-commerce is a key driver of this growth, reshaping the industry's structure. Experts suggest that short-term fluctuations are not a cause for concern, maintaining a positive long-term outlook. The trucking industry is emerging from a downturn, embracing new opportunities in technological innovation and green development. The sector is experiencing a robust recovery fueled by changing consumer habits and advancements in logistical solutions.

01/28/2026 Logistics Industry Insights
Read More
Forever 21s Struggles Highlight Risks of Overreliance on Single Retailer

Forever 21s Struggles Highlight Risks of Overreliance on Single Retailer

EZ Worldwide Express, a logistics company, was once on the brink of bankruptcy due to its over-reliance on Forever 21. Through bankruptcy reorganization and a diversification strategy, it successfully partnered with companies like Disney and H&M, overcoming its difficulties. This case serves as a warning to businesses, emphasizing the importance of risk management and avoiding excessive dependence on a single client. Companies should actively expand into diversified businesses. The fast fashion industry also needs to transform and upgrade, focusing on environmental protection and sustainable development.

01/28/2026 Logistics Industry Insights
Read More
DHL North America Names Patrick Kelleher CEO to Lead Digital Shift

DHL North America Names Patrick Kelleher CEO to Lead Digital Shift

DHL Supply Chain has appointed Patrick Kelleher as the new CEO for North America, succeeding Scott Sureddin, who is retiring. Kelleher will lead DHL Supply Chain in accelerating digital transformation, improving operational efficiency, expanding into emerging markets, and strengthening talent development. His focus will be on building a smarter supply chain ecosystem to provide customers with superior logistics services. This appointment signifies DHL's commitment to innovation and customer-centric solutions within the North American market, leveraging technology and leadership to optimize supply chain performance.

01/28/2026 Logistics
Read More