WCO Backs Gambias Customs Reform for West African Leadership

WCO Backs Gambias Customs Reform for West African Leadership

The World Customs Organization (WCO), through the WACAM project, is assisting the Gambia Revenue Authority (GRA) in building a competency-based human resource management system. Through expert consultations and institutionalization efforts, the GRA is expected to become a benchmark for human resource management in West Africa, offering valuable lessons for other developing countries. This initiative aims to strengthen the GRA's capabilities and contribute to its overall effectiveness and efficiency in customs administration.

01/26/2026 Customs Knowledge
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Sierra Leone Enhances Tax Collection with HR Modernization

Sierra Leone Enhances Tax Collection with HR Modernization

The National Revenue Authority (NRA) of Sierra Leone, in collaboration with the World Customs Organization (WCO), has launched a modernization project of its human resources system. This initiative aims to build a competency-based HRM system to improve recruitment, performance management, training, compensation, and employee relations. The goal is to inject talent and drive into the nation's economic development by strengthening the NRA's human capital. This comprehensive reform seeks to ensure a skilled and motivated workforce capable of effectively managing the country's revenue collection and contributing to sustainable economic growth.

01/26/2026 Customs Knowledge
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Mali Customs Adopts Competencybased HR Modernization

Mali Customs Adopts Competencybased HR Modernization

With WCO support, Mali Customs initiated a competency-based human resource modernization reform. This aims to build a high-quality, professional workforce through a modern training system, career development system, and integrity policies. The goal is to enhance overall customs performance, strengthen organizational competitiveness, and promote Mali's sustainable economic development. This paper analyzes the reform's background, objectives, key achievements, challenges, and opportunities. It also proposes recommendations for an action plan to further the reform's success and ensure its long-term impact on the Malian customs administration.

01/30/2026 Customs Knowledge
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Sudan Customs Modernizes HR with WCO Assistance

Sudan Customs Modernizes HR with WCO Assistance

The World Customs Organization (WCO) supports Sudan Customs in its HR management modernization transformation. Through workshops and expert assistance, the WCO helps Sudan Customs build a competency-based HR management system, including tools like a position directory, competency framework, job descriptions, and a competency dictionary. This initiative aims to improve customs service efficiency, enhance law enforcement capabilities, improve the customs image, and ultimately promote Sudan's economic development.

01/30/2026 Customs Knowledge
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Sierra Leone NRA Adopts Competencybased HR System for Tax Efficiency

Sierra Leone NRA Adopts Competencybased HR System for Tax Efficiency

The National Revenue Authority (NRA) of Sierra Leone, with support from the World Customs Organization (WCO), modernized its human resource system by introducing a competency-based HR management system. This initiative aims to enhance organizational effectiveness and build a professional tax workforce to better serve the national economy. This paper analyzes the construction and application of the competency model, and identifies potential challenges faced by the NRA during the transformation process, along with corresponding strategies to address them. The goal is to improve performance and create a skilled and efficient workforce.

02/03/2026 Customs Knowledge
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Sudan Customs Adopts Competencybased HR Modernization

Sudan Customs Adopts Competencybased HR Modernization

With the support of the World Customs Organization (WCO), Sudanese Customs has launched a human resource management modernization transformation, adopting a competency-based model. This initiative aims to enhance the effectiveness of talent selection, training, and performance evaluation, building a more competitive human resource system to contribute more significantly to Sudan's economic development. Through international cooperation, Sudanese Customs is learning from best practices and striving to achieve leapfrog development in its human resource capabilities.

02/03/2026 Customs Knowledge
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Mali Customs Adopts Competencybased HRM for Modernization

Mali Customs Adopts Competencybased HRM for Modernization

With the support of the WCO, Mali Customs has initiated HRM modernization reforms, employing a competency model to enhance personnel quality. Facing challenges, the reform aims to build a modern HRM system to promote development. The focus is on improving employee skills and performance through a structured framework, ultimately contributing to a more efficient and effective customs administration. This initiative is crucial for Mali Customs to meet international standards and facilitate trade.

02/03/2026 Customs Knowledge
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Logistics Firms Adapt Strategies to Tackle Labor Shortages

Logistics Firms Adapt Strategies to Tackle Labor Shortages

Traditional employment models struggle to meet the rapidly changing demands of logistics companies. Bluecrew addresses this by offering an intelligent platform and flexible staffing solutions, providing efficient recruitment, reliable workers, and transparent management to help businesses overcome challenges and enhance competitiveness. As demonstrated by experiences in 2025, investment, data, and inland capacity are crucial for maintaining efficient port operations.

02/04/2026 Logistics Industry Insights
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Malawi Implements Competencybased HR System for Tax Authority

Malawi Implements Competencybased HR System for Tax Authority

The Malawi Revenue Authority (MRA), in collaboration with the World Customs Organization (WCO), is implementing a competency-based Human Resource Management system to enhance operational efficiency, revenue collection, and stakeholder relations. The project involves workshops to improve staff capabilities and plans to implement pilot projects. The WCO has pledged continued support to assist the MRA in achieving its modernization goals. This initiative aims to build a more effective and efficient tax administration system in Malawi.

02/05/2026 Customs Knowledge
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Wcos WACAM Project Modernizes HR in West and Central African Customs

Wcos WACAM Project Modernizes HR in West and Central African Customs

The WCO-WACAM project supports the modernization and upgrade of human resource management in customs administrations in West and Central Africa. Through regional workshops and technical assistance, it assists customs agencies in the region to reform their HR management systems. The project aims to build a competency-based HR management system, improve the overall quality and efficiency of customs staff, and promote trade facilitation and economic development. The initiatives are designed to enhance customs workforce capabilities and contribute to regional economic growth by streamlining customs processes and improving overall performance.

02/05/2026 Customs Knowledge
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