Malawi Revenue Authority Adopts Competencybased HR System

Malawi Revenue Authority Adopts Competencybased HR System

With the support of the WCO and Sida-WCO TFCM Programme, the Malawi Revenue Authority (MRA) is actively building a competency-based human resource management system (CBHRM) to enhance organizational effectiveness. This initiative aims to improve talent selection, customize training programs, implement objective performance evaluations, and optimize career development. MRA's experience provides valuable lessons for other developing countries' tax administrations. The CBHRM framework helps MRA to strategically manage its workforce, ensuring it possesses the necessary skills and knowledge to effectively administer taxes and contribute to national development.

01/05/2026 Customs Knowledge
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Gambia Revenue Authority Adopts WCO Trade Facilitation Tool

Gambia Revenue Authority Adopts WCO Trade Facilitation Tool

The Gambia Revenue Authority (GRA) is collaborating with the World Customs Organization (WCO) to enhance trade facilitation capabilities through the WCO's Performance Measurement Mechanism (PMM). This initiative aims to assess customs performance, optimize operations, and promote economic development. The GRA is focusing on measures such as the Authorized Economic Operator (AEO) program and Coordinated Border Management (CBM) to align with the WTO's Trade Facilitation Agreement and provide a model for other developing countries. The PMM will help identify areas for improvement and track progress towards achieving trade facilitation goals.

12/30/2025 Customs Knowledge
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Lesotho Revenue Authority Modernizes Talent Management for Efficiency

Lesotho Revenue Authority Modernizes Talent Management for Efficiency

The Lesotho Revenue Authority (LRA) is implementing a competency-based human resource management system in collaboration with the World Customs Organization (WCO) to enhance operational efficiency and tax revenue. WCO workshops and capacity-building support are helping LRA staff acquire modern HR management skills and develop action plans. With strong commitment from LRA leadership, talent management is poised to be a key driver in the tax department's transformation. This initiative signifies a significant step towards modernizing the LRA and improving its ability to meet its revenue collection goals.

01/05/2026 Customs Knowledge
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WCO Boosts Zambia Revenue Authority with Data Analytics

WCO Boosts Zambia Revenue Authority with Data Analytics

The World Customs Organization (WCO) conducted a data analysis workshop for the Zambia Revenue Authority (ZRA) to enhance its data analysis capabilities and build a data-driven organization. The workshop covered data governance, data quality, data warehouse optimization, and hands-on Python exercises. Successful experiences from Uganda and Tanzania were also shared. The WCO will continue to support its members in building data analysis capacity to jointly address global trade challenges.

01/05/2026 Customs Knowledge
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Mauritius Revenue Authority Upgrades HRM After WCO Review

Mauritius Revenue Authority Upgrades HRM After WCO Review

The World Customs Organization conducted a diagnostic review of the Mauritius Revenue Authority's (MRA) human resource management system to support the MRA in establishing a modern and transparent HRM system. The review team proposed competency-based recommendations for improvement, which the MRA intends to actively adopt to enhance its human resource management capabilities and support its tax administration functions. This initiative aims to strengthen the MRA's ability to attract, retain, and develop skilled personnel, ultimately improving the efficiency and effectiveness of tax collection and compliance.

01/05/2026 Customs Knowledge
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Lesotho Revenue Authority Strengthens Leadership with WCO Aid

Lesotho Revenue Authority Strengthens Leadership with WCO Aid

The Lesotho Revenue Authority, during an executive team retreat, leveraged the World Customs Organization's Leadership and Management Development System to clarify strategic priorities and enhance team collaboration, achieving significant results. This case demonstrates how effective leadership development can significantly improve overall organizational effectiveness and offers valuable lessons for other organizations. The focus on strategic alignment and improved teamwork fostered a more cohesive and productive environment, ultimately contributing to the success of the LRA's strategic objectives.

12/30/2025 Customs Knowledge
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Gambia Revenue Authority Adopts Wcobacked Competencybased HR System

Gambia Revenue Authority Adopts Wcobacked Competencybased HR System

The Gambia Revenue Authority, with support from the World Customs Organization, implemented a competency-based human resource management model. This included developing job catalogs and competency frameworks, which received positive feedback after a pilot phase. Future plans involve creating onboarding programs and sharing experiences with national institutions to promote the modernization of human resource management at the national level. The implementation of the competency model is a key component of the ongoing tax reform efforts in Gambia.

12/30/2025 Customs Knowledge
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WCO Enhances Tanzania Revenue Authoritys Capacity Via Partnership

WCO Enhances Tanzania Revenue Authoritys Capacity Via Partnership

The World Customs Organization (WCO) and the Tanzania Revenue Authority (TRA) are deepening their cooperation through a project funded by the Norwegian Agency for Development Cooperation (Norad). This initiative aims to enhance the TRA's capabilities in key areas such as commodity classification and valuation. The collaboration involves joint needs assessments, the introduction of project management methodologies, and coordination with other cooperative projects. The overall goal is to facilitate trade, improve customs management in Tanzania, and contribute to the country's economic development.

01/05/2026 Customs Knowledge
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Tanzania Boosts Customs Operations with Global Aid

Tanzania Boosts Customs Operations with Global Aid

The Tanzania Revenue Authority, with support from the World Customs Organization, launched a capacity building project to enhance HS code and valuation capabilities, fostering trade facilitation and revenue growth. The project utilizes expert guidance, customized training, and knowledge transfer to deepen expertise, build a training framework, explore the binding nature of tariff information, and strengthen risk management. Ultimately, it aims to increase tax revenue, promote trade facilitation, improve compliance levels, and enhance international competitiveness.

12/30/2025 Customs Knowledge
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Lesotho Revenue Authority Upgrades HR System with WCO Assistance

Lesotho Revenue Authority Upgrades HR System with WCO Assistance

With the support of the World Customs Organization (WCO), the Lesotho Revenue Authority (LRA) is actively modernizing its human resource management. Through capacity building and process optimization, the LRA aims to establish an efficient and strategically aligned HR system, becoming a model within the Southern African Customs Union (SACU) region. This article details the LRA's actions, WCO's support, and the challenges and opportunities faced. It also looks ahead to the LRA's future development in the field of human resource management.

12/30/2025 Customs Knowledge
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