Amazon Sellers Advised on Managing Unfair Product Reviews

Amazon Sellers Advised on Managing Unfair Product Reviews

Cross-border e-commerce sellers often encounter bizarre negative reviews that damage their store reputation. This article provides strategies to address them: calmly analyze the type of review (product quality, service, malicious, or unreasonable) and take appropriate action, such as apologizing, improving products, or reporting malicious behavior. Simultaneously, actively maintain store reputation by promptly responding to reviews, encouraging positive feedback, and understanding Amazon's criteria and process for removing negative reviews. Turn crises into opportunities for business growth.

01/06/2026 Logistics Industry Insights
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Temus Lowcost Model Tests Crossborder Ecommerce Sellers

Temus Lowcost Model Tests Crossborder Ecommerce Sellers

Pinduoduo's cross-border project, Temu, has rapidly risen using a low-price strategy, demanding suppliers offer prices below wholesale. It implements strict background checks and a demanding work environment. Sellers need to optimize their supply chains, differentiate product selection, and improve product quality to address the low-price challenge. Temu's future development requires a focus on quality and service alongside low prices to achieve sustainable growth. The key is balancing affordability with customer satisfaction in the long run.

01/06/2026 Logistics Industry Insights
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Guide to Crossborder Ecommerce Models and Strategies

Guide to Crossborder Ecommerce Models and Strategies

This paper provides an in-depth analysis of various classifications of cross-border e-commerce sellers, including classifications by transaction entity, service type, platform operator, mall type, and shipping model. The aim is to help sellers accurately identify their own positioning and choose a suitable development path to achieve refined operation of their cross-border business. Understanding these classifications allows sellers to tailor their operational strategies for optimal performance and growth in the competitive global marketplace.

01/06/2026 Logistics Encyclopedia
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Data Reveals Key Strategies for Amazon Bestseller Success

Data Reveals Key Strategies for Amazon Bestseller Success

Cross-border e-commerce sellers face growth bottlenecks, including blind product expansion, inefficient advertising, and inventory backlog. This article proposes focusing on the "80/20 rule" to redefine bestsellers, emphasizing product quality. It shares key strategies for selecting products, leveraging data-driven insights, and fostering team collaboration to help sellers create consistently profitable, top-performing products within their categories. By concentrating efforts on high-potential items, sellers can optimize resources and achieve sustainable growth in the competitive cross-border market.

01/05/2026 Logistics Industry Insights
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Amazon Sellers Use VOC Data to Cut Returns Boost Sales

Amazon Sellers Use VOC Data to Cut Returns Boost Sales

This paper explores how Amazon sellers can leverage the "Voice of the Customer" (VOC) to enhance customer satisfaction and reduce return rates. By analyzing customer feedback, sellers can optimize their products and improve their services, ultimately driving growth. The study examines the practical application of VOC tools within the Amazon marketplace, highlighting strategies for identifying key areas for improvement and implementing effective solutions based on customer insights. The goal is to provide actionable recommendations for sellers seeking to build stronger customer relationships and achieve sustainable business success.

01/04/2026 Logistics Industry Insights
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