Logistics companies must adopt multidimensional strategies to address the risk of losing major clients. This includes accurately understanding clients' true needs, achieving comprehensive organizational alignment, establishing timely feedback mechanisms, enhancing employee service capabilities, and addressing the risk management concerns of client decision-makers.
Logistics companies often face the risk of losing strategic major clients in a competitive environment and must take a multifaceted approach to prevention. This includes understanding customer needs, promoting organizational collaboration, monitoring signs of churn, responding to demand upgrades, and paying attention to decision-maker risks. Effective customer relationship management helps reduce churn and ensures the sustainable development of the enterprise.
The WCO-JICA MTP project empowers Pacific Island customs administrations by developing local trainers and regional training materials to enhance customs capabilities. The third working group activity was held in Fiji, focusing on strengthening regional collaboration and ensuring sustainable capacity building within the customs administrations of the Pacific Island countries. The project aims to improve customs efficiency and effectiveness through tailored training programs and resources, ultimately contributing to economic growth and security in the region.
The Lesotho Revenue Authority (LRA) is implementing a competency-based human resource management system in collaboration with the World Customs Organization (WCO) to enhance operational efficiency and tax revenue. WCO workshops and capacity-building support are helping LRA staff acquire modern HR management skills and develop action plans. With strong commitment from LRA leadership, talent management is poised to be a key driver in the tax department's transformation. This initiative signifies a significant step towards modernizing the LRA and improving its ability to meet its revenue collection goals.
Under the WCO-WACAM project funded by the Swedish government, the Gabon Customs Administration successfully held a 'Train-the-Trainer' workshop. This significantly enhanced the capabilities of 23 participants in key areas such as customs valuation and tariffs. The project not only lays the foundation for a sustainable talent development system within Gabon Customs but also provides valuable lessons learned for other developing countries. The workshop aimed to empower participants to become effective trainers and contribute to the long-term strengthening of customs operations.
With the support of the WCO, Georgia hosted a national workshop on commodity classification, aimed at enhancing the institutional capacity of the Revenue Service and cultivating a core team of experts. Through theoretical learning, practical exercises, and expert exchanges, participants significantly improved their understanding and application of the HS, laying a solid foundation for the future development of Georgian Customs. This workshop also provides valuable experience for other countries seeking to improve their commodity classification expertise.
The World Customs Organization (WCO) Spanish Scholarship Program has been launched to enhance the professional skills and management capabilities of customs officials from Spanish-speaking countries and promote customs reform and modernization. The program offers tailored curriculum, lectures by WCO experts, and field visit opportunities, helping participants broaden their international perspectives and accelerate their career development. This is an unmissable learning and development opportunity for customs professionals.
The West and Central Africa Customs Organization (WCO) enhanced the intelligence capabilities and Customs Enforcement Network (CEN) application skills of customs officers in the region through a webinar. This initiative aims to strengthen intelligence sharing and jointly combat fraud and transnational organized crime, thereby maintaining regional security and stability. The webinar focused on improving the officers' abilities to collect, analyze, and disseminate customs intelligence, ultimately contributing to a more effective and coordinated approach to law enforcement within the region.
Participants of the 91st World Customs Organization (WCO) training program have completed the second phase of their training. This program aims to enhance the capabilities of customs officials from developing countries and promote the modernization of their respective national customs administrations. The participants attended leadership workshops at the WCO headquarters and had exchanges with the Secretary-General. They are currently undertaking study visits in China, Japan, or Korea.
The West Africa Customs Administration Modernization (WACAM) project aims to improve customs management and operational efficiency in West African countries. Through regional workshops and national support missions, it shares best practices in strategic management and provides capacity building support in areas such as human resource management, stakeholder relations, and resource mobilization. The project has successfully held resource mobilization workshops and will continue to advance stakeholder relations workshops, contributing to customs modernization in West Africa. The goal is to create more effective and efficient customs administrations.
