Ecommerce Delivery Satisfaction Plateaus Amid Consumer Frustrations

Ecommerce Delivery Satisfaction Plateaus Amid Consumer Frustrations

Recent Descartes research indicates that despite the e-commerce boom, customer satisfaction with last-mile delivery is improving slowly, and delivery issues remain prominent. The study reveals consumer pursuit of convenience, trade-offs between cost and speed, and dissatisfaction with retailers and delivery services. The report emphasizes the need for the industry to prioritize consumer needs and optimize the last-mile delivery experience through technology and strategic improvements to enhance customer satisfaction and loyalty. Addressing these challenges is crucial for sustained growth in the competitive e-commerce landscape.

01/15/2026 Logistics Industry Insights
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Global Air Freight Fuel Surcharges Calculation and Cost Strategies

Global Air Freight Fuel Surcharges Calculation and Cost Strategies

This article provides an in-depth analysis of the calculation methods and fluctuation mechanisms of international air fuel surcharges. It reveals the two mainstream models based on chargeable weight and a percentage of the base freight rate, as well as the impact of oil price fluctuations on rates. Furthermore, it offers practical advice on inquiry strategies, capacity planning, and carrier selection to help companies optimize cost control and improve profit margins in international trade. The aim is to provide actionable insights for managing and mitigating the effects of air fuel surcharges.

01/15/2026 Logistics Encyclopedia
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Suez Canal Reopens Amid Global Supply Chain Challenges

Suez Canal Reopens Amid Global Supply Chain Challenges

The Suez Canal reopening eased some pressure, but the backlog of ships will impact global supply chains. Companies should pre-book slots, optimize transport routes, strengthen supply chain collaboration, and, in the long term, diversify, digitalize, regionalize, and green their operations to enhance resilience and address future challenges. The congestion caused by the incident highlights the fragility of global trade and the need for businesses to proactively manage potential disruptions to their supply networks. This proactive approach is crucial for mitigating risks and ensuring business continuity in an increasingly volatile global landscape.

01/19/2026 Logistics Industry Insights
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US Ports Boost Storm Resilience to Safeguard Supply Chains

US Ports Boost Storm Resilience to Safeguard Supply Chains

Ports are increasingly vulnerable due to the growing frequency of extreme weather events. This paper analyzes the impacts of hurricanes like Sandy and Katrina on ports and supply chains, comparing the responses of the Port of New York and New Jersey with the Port of Los Angeles to highlight the disparities in climate resilience efforts among US ports. It emphasizes the importance of inter-port collaboration and calls for stronger federal guidance and incentives to collectively address the risks posed by climate change, ensuring the smooth flow of global trade.

01/19/2026 Logistics Industry Insights
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3PL Industry Adapts to Tech Risks Ecommerce Boom

3PL Industry Adapts to Tech Risks Ecommerce Boom

The third-party logistics (3PL) industry is undergoing significant transformation. Technology risks are shifting from shippers to 3PLs, while the complexities of international trade are increasing. Integrated solutions are becoming crucial, and growth is largely driven by e-commerce. Omnichannel fulfillment strategies are gaining popularity. 3PL providers must adapt to these changes, embrace innovation, and deliver exceptional service to thrive in a competitive landscape. They need to offer comprehensive and adaptable solutions to meet the evolving needs of their clients and navigate the challenges of the modern supply chain.

01/20/2026 Logistics Industry Insights
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Industryacademia Partnership Aims to Strengthen Logistics Talent Pipeline

Industryacademia Partnership Aims to Strengthen Logistics Talent Pipeline

To address logistics challenges arising from global trade shifts, an industry-academia collaboration program will launch in 2026. It aims to cultivate future talent in material handling, supply chain, and logistics through practical learning and industry exchange, enhancing supply chain efficiency and resilience. Targeting high school students, university students, and educators, the program fosters continuous development within the logistics sector. The initiative seeks to equip participants with the skills and knowledge needed to navigate the evolving landscape and contribute to a more robust and adaptable supply chain ecosystem.

01/20/2026 Logistics
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Hong Kongs Shek Nan Line Boosts China Logistics Efficiency

Hong Kongs Shek Nan Line Boosts China Logistics Efficiency

This paper focuses on the Shi Nan Dedicated Line within China-Hong Kong cross-border logistics, introducing two service providers: Taibo International Supply Chain and Shenzhen Ideal Logistics Co., Ltd. Taibo International Supply Chain specializes in the industrial goods sector, offering digital solutions. Ideal Logistics is known for its agile services, catering to cross-border e-commerce needs. These two companies represent different development directions for service providers in this field. They both offer services for the Shi Nan area, a key region for cross-border trade between mainland China and Hong Kong.

01/20/2026 Logistics
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Global Supply Chains Tracked by CAGTC in New Study

Global Supply Chains Tracked by CAGTC in New Study

CAGTC's "Freight Matters" series illustrates the workings of global supply chains by focusing on specific consumer goods. It emphasizes the crucial role of freight infrastructure and calls for collaborative attention to freight development. The series advocates for building efficient and sustainable global supply chains. By highlighting the journey of everyday products, the reports demonstrate the interconnectedness of global trade and the importance of robust logistics networks in ensuring timely and cost-effective delivery to consumers worldwide. Ultimately, the goal is to foster a more resilient and reliable global trading system.

01/22/2026 Logistics
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US Economy Shows Resilience Despite Inflation Worries Bernstein

US Economy Shows Resilience Despite Inflation Worries Bernstein

Council of Economic Advisers Chair Bernstein analyzes the US economy through the lens of freight, emphasizing the importance of intermediate goods trade. He acknowledges the resilience of the job market but cautions about the risks of high prices. Bernstein highlights the government's commitment to balancing employment and inflation, with a focus on real wage growth. However, he emphasizes the need to address structural challenges to achieve stable economic growth and sustainable development. Continued efforts are required to navigate these complexities and ensure a balanced and prosperous economic future.

01/18/2026 Logistics Industry Insights
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US Job Growth Strong As Inflation Worries Persist

US Job Growth Strong As Inflation Worries Persist

Council of Economic Advisers Chair Bernstein addressed the US economic situation at the Port of Los Angeles, highlighting the importance of intermediate goods in trade and emphasizing consumer spending as a major economic driver. He affirmed the strength of the job market but cautioned against inflation risks, stressing the need to balance growth and inflation. Bernstein expressed cautious optimism about the economic outlook, acknowledging that continued efforts are needed to achieve comprehensive prosperity. He emphasized the importance of monitoring economic indicators and adapting policies as needed to navigate potential challenges and sustain economic momentum.

01/21/2026 Logistics Industry Insights
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