US Service Sector Hits Decade High Amid Economic Recovery

US Service Sector Hits Decade High Amid Economic Recovery

The US non-manufacturing Business Activity Index hit a ten-year high in February, driven by strong growth in business activity and new orders. However, employment growth remained sluggish. Rising prices and global economic uncertainties pose risks. Businesses need to optimize inventory management, control costs, and pay close attention to the labor market and macroeconomic situation to navigate market changes. The strong index suggests continued economic recovery, but companies should remain vigilant and adaptable to mitigate potential challenges.

CEVA Logistics Expands LCL Service for Faster Australia Trade

CEVA Logistics Expands LCL Service for Faster Australia Trade

CEVA Logistics launches three new LCL (Less than Container Load) shipping routes to Australia (Shanghai to Sydney/Melbourne, Singapore to Fremantle), significantly reducing transit times. These services offer efficient customs clearance and local delivery, helping businesses seize opportunities in the Australian market. CEVA is committed to controlling cargo ownership and improving service quality, aiming to be among the top five in the ocean freight industry. This expansion strengthens their presence in the region and provides reliable solutions for customers shipping to Australia.

01/28/2026 Logistics
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Aipowered Customer Service Drives Dreames Global Smart Home Expansion

Aipowered Customer Service Drives Dreames Global Smart Home Expansion

Dreame Technology partners with Shulex AI to significantly enhance the global user service experience by implementing an AI customer service system. This AI-powered solution not only improves problem-solving efficiency but also overcomes multilingual communication barriers, ensuring data security and service quality. This collaboration exemplifies a successful case of "Made in China" going global, providing valuable insights for other companies looking to expand their international reach.

Shulex AI Leverages AWS to Enhance Customer Service Efficiency

Shulex AI Leverages AWS to Enhance Customer Service Efficiency

Shulex, in collaboration with AWS, introduces an AI customer service robot service. Built on the AWS technology architecture, it comprises three key modules: knowledge indexing, intelligent Q&A, and data optimization. This provides businesses with comprehensive value across pre-sales, sales, and after-sales stages. Real-world case studies demonstrate that this solution significantly reduces manual ticket volume, shortens problem resolution time, and enhances customer satisfaction.

US Freight Demand Dips As Service Sector Gains Momentum

US Freight Demand Dips As Service Sector Gains Momentum

The Bank of America Freight Index Q4 report reveals a significant decline in US freight volumes, marking the largest drop in recent years. This is attributed to the recovery of the service sector, inflation, and a cooling housing market. Regional performance varied, with the Western region experiencing the most significant impact. The report highlights the influence of shifting consumer spending patterns on the freight market. It advises businesses to closely monitor macroeconomic trends, optimize supply chains, and embrace technological innovation to navigate these challenges.

US Service Sector Growth Slows on Supply Chain Strains

US Service Sector Growth Slows on Supply Chain Strains

The US Services PMI in May remained above the expansion threshold, but its growth slowed to a more than one-year low. Supply chain challenges, labor shortages, and inter-industry disparities were key contributing factors. The report indicated an increase in new orders and a recovery in employment. However, businesses need to be vigilant about global economic changes and adapt flexibly to challenges in order to seize opportunities.

FMCSA Solicits Feedback on Hours of Service Rule Changes

FMCSA Solicits Feedback on Hours of Service Rule Changes

The U.S. Federal Motor Carrier Safety Administration (FMCSA) proposes revisions to the Hours of Service (HOS) regulations and plans to gather industry feedback through public hearings. The proposed changes include five key areas: flexibility in break time arrangements, allowing non-driving on-duty time to count as rest, extending driving time under adverse weather conditions, expanding the short-haul exemption, and modifying driver record exceptions. The industry generally hopes the final regulations will strike a balance between efficiency and safety.

01/29/2026 Logistics
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CSX Service Woes Draw Scrutiny Ahead of STB Hearing

CSX Service Woes Draw Scrutiny Ahead of STB Hearing

CSX Transportation released service improvement data ahead of an STB hearing, but customer experiences remain mixed. This article analyzes the truth behind the data, real customer feedback, and the controversy surrounding the PSR strategy. It emphasizes that CSX needs to strike a balance between efficiency and service, and rebuilding customer trust is its long-term task. The article delves into the challenges CSX faces in maintaining operational efficiency while addressing persistent concerns about service reliability and responsiveness to customer needs.

01/29/2026 Logistics
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CRST Launches Expedited Team Service for Perishable Goods Transport

CRST Launches Expedited Team Service for Perishable Goods Transport

CRST has launched its "Temperature-Controlled Team Service," employing a "team driving" model to accelerate fresh produce transportation and reshape the cold chain logistics landscape with enhanced speed and safety. This initiative aims to provide faster and more secure delivery of temperature-sensitive goods. Whether this move will allow CRST to stand out in the highly competitive market remains to be seen. The success of this strategy will be closely watched as the company seeks to establish a stronger foothold in the industry.

01/29/2026 Logistics
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US Service Sector Growth Slows but Expands in January

US Service Sector Growth Slows but Expands in January

The ISM's January report indicates a slowdown in non-manufacturing activity in the US, but the NMI remains above 50, signaling continued overall expansion. While sub-indexes experienced declines, they remain in growth territory. Sector performance is mixed, and experts hold differing views on the economic outlook. Non-manufacturing is crucial to the US economy, and closely monitoring its performance is essential for understanding the economic pulse. The NMI suggests a moderate pace of expansion despite some softening in key indicators.