Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
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Global Trade Seeks Faster International Shipping Solutions

Global Trade Seeks Faster International Shipping Solutions

International express delivery time is crucial for foreign trade. This article analyzes five key factors affecting delivery time: transportation, express company performance, customs clearance efficiency, cargo attributes, and destination conditions. We offer strategies to accelerate delivery, helping foreign traders accurately control delivery times and improve customer satisfaction. Understanding these factors and implementing optimization techniques can significantly impact the success of international trade operations.

01/16/2026 Logistics Encyclopedia
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Global First Unmanned Delivery City Launched by Changshu City in Partnership with JD Logistics

Global First Unmanned Delivery City Launched by Changshu City in Partnership with JD Logistics

Changshu City will collaborate with JD Logistics to launch the world's first unmanned delivery city, aiming to introduce 100,000 robots over the next five years to enhance delivery efficiency. The first batch of unmanned delivery vehicles is already operational, demonstrating high delivery capabilities. Leveraging self-developed autonomous driving technology, the project is focused on optimizing urban logistics and showcasing the innovative applications of smart logistics.

07/22/2025 Logistics
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Global Shipping Times Vary by Region Study Finds

Global Shipping Times Vary by Region Study Finds

International express delivery time is affected by factors such as delivery channel, destination, and customs clearance efficiency, with significant regional variations. Commercial express is fast, while postal services are economical but slower; dedicated lines balance speed and price. Delivery to Europe and the US is stable, Southeast Asia is relatively fast, and the Middle East and South America are slower. Customs clearance and force majeure events also impact delivery time. Optimizing channel selection, declaration information, and shipping time, choosing reliable service providers, and purchasing insurance can improve delivery time.

01/15/2026 Logistics
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COSCO Shipping Opens New Chinabrazil Trade Route

COSCO Shipping Opens New Chinabrazil Trade Route

COSCO Shipping has launched a weekly multipurpose route connecting major ports in China and Brazil. Leveraging the advantages of large pulp carriers, this route aims to meet the urgent shipping demands of customers on the east coast of South America, establishing a maritime fast track and promoting China-Brazil bilateral trade. The fastest transit time can reach 30 days. The service will improve the efficiency of transportation between the two countries.

11/03/2025 Logistics
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UPS Expands Global Freight Service to Enhance Trade

UPS Expands Global Freight Service to Enhance Trade

UPS Worldwide Express Freight service expands to nine new countries, reaching 66 origins and 64 destinations. Designed for urgent, time-sensitive, and high-value international heavy shipments, this service offers faster transit times, enhanced visibility, and improved reliability. It helps businesses optimize their supply chains and seize opportunities in international markets. Industries such as healthcare, retail, and automotive have already benefited from this service, experiencing significant growth in international freight volume.

01/19/2026 Logistics
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A New Era of Drone Logistics: The Launch of Beijing's First Delivery Route

A New Era of Drone Logistics: The Launch of Beijing's First Delivery Route

Beijing has recently launched its first drone logistics delivery route, marking a significant development in the field of smart logistics. This route leverages drone technology and modern information systems to enhance logistics efficiency and reduce costs. By effectively alleviating traffic congestion and promoting green development, this initiative also improves the daily experiences of citizens. To ensure safety, relevant authorities have established strict standards and enhanced training.

08/16/2024 Logistics
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Amazon Officially Launches Air Cargo Business in Europe to Enhance Logistics Delivery Services

Amazon Officially Launches Air Cargo Business in Europe to Enhance Logistics Delivery Services

Amazon officially launched its air freight business in Europe, marking its first air transport project outside the United States. The new air cargo center is located at Leipzig/Halle Airport in Germany and boasts strong operating capabilities and extensive logistics options. This move aims to reduce dependence on courier companies while continually expanding freight capacity through its own air network. Amazon's air fleet has now reached 70 aircraft, signifying an important step in enhancing logistics delivery services.

07/22/2025 Logistics
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