New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Aipowered Customer Service Drives Dreames Global Smart Home Expansion

Aipowered Customer Service Drives Dreames Global Smart Home Expansion

Dreame Technology partners with Shulex AI to significantly enhance the global user service experience by implementing an AI customer service system. This AI-powered solution not only improves problem-solving efficiency but also overcomes multilingual communication barriers, ensuring data security and service quality. This collaboration exemplifies a successful case of "Made in China" going global, providing valuable insights for other companies looking to expand their international reach.

01/27/2026 Logistics Industry Insights
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Shulex AI Leverages AWS to Enhance Customer Service Efficiency

Shulex AI Leverages AWS to Enhance Customer Service Efficiency

Shulex, in collaboration with AWS, introduces an AI customer service robot service. Built on the AWS technology architecture, it comprises three key modules: knowledge indexing, intelligent Q&A, and data optimization. This provides businesses with comprehensive value across pre-sales, sales, and after-sales stages. Real-world case studies demonstrate that this solution significantly reduces manual ticket volume, shortens problem resolution time, and enhances customer satisfaction.

01/28/2026 Logistics Industry Insights
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USPS Unveils 10year Plan to Adapt to Market Shifts

USPS Unveils 10year Plan to Adapt to Market Shifts

The United States Postal Service (USPS) announced its Q2 financial results, showing a narrowed loss and significant growth in parcel delivery. Its ten-year 'Delivering for America' plan aims to achieve financial sustainability and provide excellent service by improving cash flow, transitioning to an electric vehicle fleet, and enhancing customer experience. While the plan is promising, execution is key. Whether USPS can overcome challenges and regain its former glory remains to be seen. The parcel business is a bright spot, but long-term success hinges on effective implementation of the reform efforts.

01/15/2026 Logistics
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USPS Expands Lastmile Delivery to Support Retailers

USPS Expands Lastmile Delivery to Support Retailers

The United States Postal Service (USPS) is expanding its last-mile delivery network by opening over 18,000 Delivery Destination Units (DDUs). This initiative aims to provide businesses of all sizes with more convenient and efficient logistics services. By leveraging this expanded network, USPS intends to shorten delivery times, reduce operational costs, and improve customer satisfaction. This expansion is expected to foster innovation and development within the broader logistics industry, ultimately benefiting both businesses and consumers through enhanced delivery capabilities.

01/15/2026 Logistics
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USPS Cuts Losses Boosts Growth in Turnaround Effort

USPS Cuts Losses Boosts Growth in Turnaround Effort

USPS narrowed its second-quarter losses and reported revenue growth, driven by its transformation plan and new services. While facing ongoing challenges, the USPS is moving in the right direction and needs to continue optimizing and innovating. The reforms are showing positive signs, particularly in package delivery, but sustained effort is crucial for long-term financial stability and improved service efficiency. The focus on adapting to evolving customer needs and leveraging new technologies will be key to the USPS's future success.

01/15/2026 Logistics
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Saia Moves Customer Service to Local Terminals for Faster Support

Saia Moves Customer Service to Local Terminals for Faster Support

Saia Logistics is decentralizing its customer service functions to local terminals to improve responsiveness and customer experience. This move aims to break the traditional centralized service model by directly connecting customers with local teams. While facing challenges in balancing efficiency and cost, it promises breakthroughs in rapid response and personalized service. This transformation also inspires the logistics industry, highlighting the need for continuous innovation and technology adoption to adapt to evolving customer needs. The shift emphasizes localized support for enhanced customer satisfaction.

01/08/2026 Logistics
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2025 IATA Forum to Boost Airline Customer Service in Istanbul

2025 IATA Forum to Boost Airline Customer Service in Istanbul

IATA's PaxInsight Forum 2025 will be held in Istanbul, focusing on passenger satisfaction, brand perception, and competitive benchmarking. The forum aims to bring together airlines worldwide to collaborate, share intelligence, and enhance customer experience strategies. Both current and prospective participants are welcome to contribute to shaping the future of the PaxInsight program. This event provides a valuable opportunity to gain insights, network with industry leaders, and contribute to improving the overall travel experience for passengers globally. Join us in Istanbul to explore the latest trends and best practices in passenger experience management.

01/20/2026 Logistics Industry Insights
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USPS Weighs Reverse Auction for Amazon Contract Renewal

USPS Weighs Reverse Auction for Amazon Contract Renewal

Amazon's existing contract with the United States Postal Service (USPS) expires in October 2026. USPS is considering using a reverse auction mechanism for renewal negotiations. This aims to secure more competitive pricing and service terms. However, it could also increase the complexity of negotiations and potentially impact the long-term partnership between the two entities. The reverse auction approach seeks to leverage competitive bidding to achieve favorable outcomes for USPS in the upcoming contract renewal.

01/07/2026 Logistics
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Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
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