US Ecommerce Returns Cut Into Retailer Profits

US Ecommerce Returns Cut Into Retailer Profits

US e-commerce faces a high return rate challenge, with returns projected to reach $279 billion this year, far exceeding pre-pandemic levels. Inflation and changing consumer behavior are major contributors. This high return rate erodes profits, requiring sellers to optimize product information, strengthen customer service, implement flexible return policies, and collaborate with logistics partners. Utilizing data analytics to predict return peaks is crucial to address this challenge.

12/31/2025 Logistics Industry Insights
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Ecommerce Sellers Optimize Returns to Cut Costs

Ecommerce Sellers Optimize Returns to Cut Costs

E-commerce sellers face the challenge of high return rates. This paper analyzes the causes of returns from a data analysis perspective and provides corresponding strategies, including optimizing product descriptions, strengthening quality control, improving the shipping process, and establishing a return data analysis system. It also emphasizes the importance of return process management and measures to prevent return fraud. Finally, it proposes a data-driven continuous optimization strategy to help sellers reduce return rates and improve operational efficiency.

12/31/2025 Logistics Industry Insights
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Ebay Introduces Automated Returns for US Sellers

Ebay Introduces Automated Returns for US Sellers

This article provides a detailed explanation of the eBay US automated returns feature, covering the types of automated returns and the two resolution processes: 'refund without return' and 'refund upon return'. It also discusses the use of Return Merchandise Authorization (RMA) numbers. The aim is to help sellers understand and effectively utilize eBay's automated returns functionality, reduce operational costs, improve the after-sales experience for buyers, and ultimately enhance store performance.

12/31/2025 Logistics Encyclopedia
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Ozon Sellers Guide Reducing Returns Boosting Profits

Ozon Sellers Guide Reducing Returns Boosting Profits

This article provides detailed answers to common return issues faced by OZON sellers, covering return cost responsibility, return address settings, dispute resolution, partial compensation strategies, and return status tracking. It aims to help sellers understand platform rules in advance, develop response plans, and minimize losses caused by returns. Furthermore, it offers suggestions for peak season preparation, assisting sellers in achieving success in the competitive market. The article serves as a practical guide for navigating the complexities of OZON returns and optimizing after-sales processes for improved profitability.

12/30/2025 Logistics Encyclopedia
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Crossborder Ecommerce Faces Hidden Fees Deceptive Returns

Crossborder Ecommerce Faces Hidden Fees Deceptive Returns

A survey by the Korea Consumer Agency reveals issues in cross-border e-commerce returns, including high return shipping fees, opaque information disclosure, and complex return processes. Consumers should carefully review return policies, retain evidence, choose reputable platforms, and file complaints promptly to protect their rights. The investigation highlights the need for increased transparency and clearer regulations in cross-border transactions to ensure fair treatment and accessible solutions for consumers facing return-related problems.

12/30/2025 Logistics Industry Insights
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Amazons Resale Program Boosts Profits from Returns

Amazons Resale Program Boosts Profits from Returns

The Amazon FBA Grade and Resell program helps sellers convert unsellable returned inventory into sellable used goods. By leveraging Amazon's professional evaluation and relisting, sellers can recover costs and create new profit opportunities. JIA ERP has optimized its features to support this program, enabling sellers to achieve refined management and improve operational efficiency. This allows for better tracking of inventory sent for grading and resale, ultimately maximizing returns on previously written-off goods.

12/30/2025 Logistics Encyclopedia
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Global Shipping Returns Who Bears the Cost

Global Shipping Returns Who Bears the Cost

This article provides an in-depth analysis of the principles governing the allocation of international express return shipping costs. Focusing on the principle of "responsibility tracing," it elaborates on the cost-bearing responsibilities of the sender, recipient, and express company under various circumstances. It also explores negotiation mechanisms for resolving special cases. The aim is to help readers clearly understand the rules of international express return shipping costs and avoid unnecessary financial disputes by clarifying who is responsible for the return shipping costs in different scenarios.

01/15/2026 Logistics Encyclopedia
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Amazon Sellers Face 279B Returns Surge Postholidays

Amazon Sellers Face 279B Returns Surge Postholidays

Online shopping returns in the US are projected to reach $279.03 billion, with third-party marketplaces accounting for $43.5 billion. Sellers face high costs and bizarre return reasons. To combat this, sellers need to improve product quality and description accuracy, proactively address negative reviews and return requests, enhance after-sales service, optimize inventory management, and conduct data analysis and risk control. Strengthening brand building, differentiating themselves competitively, and implementing refined operations are crucial for navigating the challenges of high return rates.

01/16/2026 Logistics Industry Insights
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US Warehouses Profit by Refurbishing Ecommerce Returns

US Warehouses Profit by Refurbishing Ecommerce Returns

This article delves into the e-commerce after-sales refurbishment services provided by US overseas warehouses, highlighting their value in reducing return losses, improving after-sales efficiency, and adapting to Amazon policy changes. It details services such as return receiving, condition sorting, after-sales center support, and refurbishment, explaining return classification standards and disposal methods. The aim is to help e-commerce sellers better utilize overseas warehouse resources to improve operational efficiency and minimize losses associated with returned goods by leveraging refurbishment capabilities.

01/30/2026 Warehousing
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UPS and USPS Renew Talks to Improve Delivery Efficiency

UPS and USPS Renew Talks to Improve Delivery Efficiency

UPS has resumed discussions with the United States Postal Service to explore efficient delivery solutions with UPS Ground Saver. Despite current delivery models resulting in cost overruns, UPS aims to enhance service quality and profitability through a new strategic partnership, potentially leading to a win-win situation in the future.

08/07/2025 Logistics
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