Amazon Sellers Use VOC Data to Cut Returns Boost Sales

Amazon Sellers Use VOC Data to Cut Returns Boost Sales

This paper explores how Amazon sellers can leverage the "Voice of the Customer" (VOC) to enhance customer satisfaction and reduce return rates. By analyzing customer feedback, sellers can optimize their products and improve their services, ultimately driving growth. The study examines the practical application of VOC tools within the Amazon marketplace, highlighting strategies for identifying key areas for improvement and implementing effective solutions based on customer insights. The goal is to provide actionable recommendations for sellers seeking to build stronger customer relationships and achieve sustainable business success.

01/04/2026 Logistics Industry Insights
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AI Boosts Ecommerce Sales During Peak Season

AI Boosts Ecommerce Sales During Peak Season

Shulex launches a dual-engine solution featuring "VOC AI Insights + AI Customer Service Agent" to empower cross-border e-commerce sellers during the year-end mega sales. This solution enables precise identification of market demands, efficient handling of customer inquiries, and enhanced user experience, ultimately building long-term brand competitiveness. Already adopted by hundreds of leading brands, it serves as a robust support system during peak seasons. The solution leverages AI to analyze customer feedback (VOC) and provide intelligent customer service, driving sales and improving customer satisfaction.

01/27/2026 Logistics Industry Insights
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Amazon Launches insights Tool to Analyze Customer Feedback for Sellers

Amazon Launches insights Tool to Analyze Customer Feedback for Sellers

Amazon introduces a new Insights tool, allowing sellers to directly create surveys to gather customer feedback, understand purchasing behavior, product perception, and opinions. By precisely targeting the desired audience, sellers can optimize product strategies and increase sales. The pricing model is not yet fully disclosed, but requires a minimum of 100 responses. Effectively utilizing this tool can help sellers stand out in the competitive Amazon marketplace and gain valuable insights to improve their offerings and customer satisfaction.

01/06/2026 Logistics Industry Insights
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Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
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Exploration of the Logistics Giants’ Transformation: The Rise of the Franchising Model

Exploration of the Logistics Giants’ Transformation: The Rise of the Franchising Model

In recent years, domestic logistics giants have been exploring franchising models. Tian Di Hua Yu, Deppon Logistics, and Jiajilogistics have launched new strategies to expand their markets. Tian Di Hua Yu plans to open 3,000 new stores in the next three years, Deppon has initiated a partnership program, and Jiajilogistics is conducting franchise recruitment. These innovative models not only provide opportunities for entrepreneurs but also drive the logistics industry toward greater efficiency and closer alignment with market needs.

07/21/2025 Logistics Industry Insights
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Maersk Simplifies Bill of Lading for Better Customer Service

Maersk Simplifies Bill of Lading for Better Customer Service

Maersk has launched diversified Bill of Lading (B/L) services, including appointment-based pickup, Telex Release, Express Release, and Sea Waybill, aiming to improve customer pickup efficiency and satisfaction. By optimizing processes, simplifying operations, and providing localized support, Maersk is committed to delivering a more convenient logistics experience for its customers, contributing to the development of international trade. These services offer flexibility and control over document release, streamlining the import process and reducing potential delays.

09/28/2025 Document Interpretation
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Discovering The Heart Of The Baltic The Charm And Port Journey Of Riga

Discovering The Heart Of The Baltic The Charm And Port Journey Of Riga

Riga, the capital of Latvia, has become the economic heart of the Baltic Sea due to its unique geographical location and port advantages. The Freeport of Riga plays a crucial role in transit trade, primarily focusing on import operations and maintaining significant importance in cargo turnover. Whether in culture or business, Riga is an enchanting place that should not be missed.

07/24/2025 Port Encyclopedia
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Exploring The Port Of Nieuwpoort The Maritime Gem Of Belgium

Exploring The Port Of Nieuwpoort The Maritime Gem Of Belgium

Nieuport Port is an important city barge port in West Flanders, Belgium, featuring favorable geographical conditions and well-developed service facilities, with a maximum draft depth of 4.88 meters. The port operates 24/7, ensuring efficient and secure support for international trade and has become a vital node in European maritime transportation.

07/24/2025 Port Encyclopedia
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Findniche Review Assessing the Ecommerce Product Tool

Findniche Review Assessing the Ecommerce Product Tool

This article provides an in-depth review of FindNiche, an independent store product selection tool. It analyzes its four major product selection features: AliExpress, Shopify, Ads, and Top Lists. The review also offers practical case studies and operational tips to help sellers avoid blind selection, accurately discover potential best-selling products, and improve the operational efficiency of their independent stores. By leveraging FindNiche's features, sellers can streamline their product sourcing process and identify profitable niches.

01/06/2026 Logistics Industry Insights
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Beware Of E-commerce Bubble In Air Cargo Seizing Control Of Customer Demand

Beware Of E-commerce Bubble In Air Cargo Seizing Control Of Customer Demand

With the surge in demand for air cargo, the booming e-commerce sector and high shipping costs have raised concerns. On one hand, airlines are competing to expand their capacity; on the other hand, industry executives are wary of the e-commerce bubble, emphasizing the importance of traditional customers. It is essential to carefully select transportation methods to balance profits with customer needs.

07/23/2025 Logistics
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