South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

Pet brand YP partnered with Callnovo's South American call center to solve technical support challenges, significantly improving after-sales service efficiency and user satisfaction. With 24/7 availability, native-speaking technical experts, and a professional customer service system, YP's first-time resolution rate for technical issues increased to 90%, and user satisfaction reached 95%. This partnership successfully transformed YP's strategy from reactive support to service leadership, enhancing brand competitiveness.

02/03/2026 Logistics Industry Insights
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US Rail Freight Sees Carload Rise Amid Container Decline

US Rail Freight Sees Carload Rise Amid Container Decline

According to the Association of American Railroads, U.S. rail freight experienced mixed results for the week ending January 14th. Carload traffic increased by 4.2% year-over-year, driven by demand for grain, nonmetallic minerals, and automobiles. However, container traffic decreased by 7% year-over-year, reflecting weaker global trade. Overall North American rail traffic saw a slight decline. Logistics companies should pay close attention to these market shifts and adapt accordingly.

02/03/2026 Logistics
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US Rail Freight Sees Mixed Demand Carloads Rise Intermodal Slows

US Rail Freight Sees Mixed Demand Carloads Rise Intermodal Slows

For the week ending January 14th, U.S. rail freight carload traffic increased by 4.2%, while intermodal traffic decreased by 7%. Year-to-date, carload traffic is up 2.9%, and intermodal traffic is down 9.2%. This suggests a potential shift in freight transportation preferences or underlying economic factors affecting different modes of transport. The diverging trends between carload and intermodal volumes warrant further investigation to understand the driving forces behind these changes.

02/03/2026 Logistics
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