Douyin Sellers Advised to Enhance Service Scores for Better Performance

Douyin Sellers Advised to Enhance Service Scores for Better Performance

This paper addresses the issue of low service experience scores in TikTok Shops and proposes detailed solutions. It focuses on diagnosing the current shop status, accurately identifying key metrics for improvement, and providing effective strategies such as optimizing IM response time and reducing dissatisfaction rates. It also emphasizes important considerations like after-sales service, customer service professionalism, and data monitoring. Furthermore, it highlights methods to improve product and logistics experiences, aiming to help merchants comprehensively enhance their shop's experience score and overcome traffic bottlenecks.

01/07/2026 Logistics Industry Insights
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Amazon Sellers Struggle with Holiday Season Capacity Limits

Amazon Sellers Struggle with Holiday Season Capacity Limits

This article addresses the sudden storage limit reduction faced by Amazon sellers. It analyzes the impact and reasons behind these restrictions and provides several effective expansion strategies, including contacting account managers, opening cases in Seller Central, and utilizing AGL services. It also emphasizes the importance of improving the IPI score and offers additional suggestions to help sellers effectively cope with storage challenges and achieve sales growth during the peak season. Aiming to assist sellers in navigating storage constraints and maximizing their potential during the high-demand period.

12/30/2025 Logistics
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Ecommerce Platforms Upgrade Image Reviews for Better UX

Ecommerce Platforms Upgrade Image Reviews for Better UX

The e-commerce platform will launch a product card content recognition mechanism on December 15th, focusing on screening image content that may cause user discomfort, mainly targeting categories such as beauty and health. Non-compliant images will be prompted for replacement; otherwise, the product card completeness score will be lowered. This measure aims to enhance user experience and create a healthy and positive shopping environment. The system will help to ensure that product images are appropriate and meet the platform's standards, ultimately improving customer satisfaction.

12/29/2025 Customs Knowledge
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Douyin Introduces 100point Merchant Scoring System

Douyin Introduces 100point Merchant Scoring System

Douyin Experience Score has undergone a significant update, transitioning from a 5-point to a 100-point system with a shortened 30-day assessment cycle. The new rules refine the evaluation metrics for product, service, and logistics experience, aiming to enhance overall user experience on the platform. Merchants need to pay close attention to key indicators such as negative review rate, return rate, average response time, after-sales rejection rate, and timely pickup rate. Optimizing operational strategies is crucial for gaining a competitive edge under the new regulations.

01/04/2026 Logistics Industry Insights
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Amazon Updates Seller Account Health Policy for Compliance

Amazon Updates Seller Account Health Policy for Compliance

Amazon has launched its new Account Health Rating (AHR) system, introducing a specific score to evaluate store health more precisely. Sellers need to pay attention to infringement and restricted product violations to avoid exceeding limits. The new retroactive mechanism requires sellers to self-inspect and resolve historical violations. Strategies include regular self-inspection, understanding the rules, establishing a compliance system, actively appealing, and strengthening employee training to ensure stable store operation. Focusing on these areas will help maintain a healthy account and avoid penalties under the new AHR system.

12/31/2025 Logistics Industry Insights
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Amazon Sellers Face IPI Penalties Key Strategies to Avoid Fees

Amazon Sellers Face IPI Penalties Key Strategies to Avoid Fees

This article provides an in-depth analysis of Amazon's Inventory Performance Index (IPI), explaining its calculation logic, influencing factors, and consequences of low scores. It offers practical strategies to help sellers effectively manage their inventory, avoid storage limitations and high fees, improve operational efficiency, and achieve sustainable growth. The focus is on understanding the IPI and implementing actionable steps to optimize inventory performance within the Amazon ecosystem.

01/04/2026 Logistics Encyclopedia
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Amazon Cuts FBA Storage Limits for European Sellers

Amazon Cuts FBA Storage Limits for European Sellers

Amazon's European FBA policies are tightening, with significantly reduced inventory limits and a higher IPI threshold, presenting numerous challenges for sellers. This article analyzes the impact of these policy changes, explores strategies for sellers to adapt, and offers recommendations for improving IPI scores and optimizing inventory management. The goal is to help sellers navigate the evolving Amazon landscape and find ways to survive and thrive amidst these policy adjustments.

01/19/2026 Logistics
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