South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

South American Call Center Boosts Pet Brand Sales with 90 First Call Resolution

Pet brand YP partnered with Callnovo's South American call center to solve technical support challenges, significantly improving after-sales service efficiency and user satisfaction. With 24/7 availability, native-speaking technical experts, and a professional customer service system, YP's first-time resolution rate for technical issues increased to 90%, and user satisfaction reached 95%. This partnership successfully transformed YP's strategy from reactive support to service leadership, enhancing brand competitiveness.

02/03/2026 Logistics Industry Insights
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Ebay Introduces Automated Returns for US Sellers

Ebay Introduces Automated Returns for US Sellers

This article provides a detailed explanation of the eBay US automated returns feature, covering the types of automated returns and the two resolution processes: 'refund without return' and 'refund upon return'. It also discusses the use of Return Merchandise Authorization (RMA) numbers. The aim is to help sellers understand and effectively utilize eBay's automated returns functionality, reduce operational costs, improve the after-sales experience for buyers, and ultimately enhance store performance.

12/31/2025 Logistics Encyclopedia
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Indonesias Doortodoor Customs Clearance Key Service Tips

Indonesias Doortodoor Customs Clearance Key Service Tips

A guide to selecting the best Indonesia DDP (Delivered Duty Paid) service provider. This guide covers six key aspects: professionalism, experience, channels, freight costs, customs clearance, and after-sales service. It aims to help you efficiently and safely complete your import and export business in Indonesia. Choosing the right provider ensures smooth customs clearance and reliable door-to-door delivery, minimizing risks and maximizing efficiency for your Indonesian trade operations.

02/06/2026 Logistics
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Chinese Sellers Target Overseas Auto Modification Market

Chinese Sellers Target Overseas Auto Modification Market

This article delves into the opportunities and challenges within the European and American car modification markets. It highlights promising sub-sectors like wheels, chassis suspension, complete headlight assemblies, and body kits. The piece offers advice to Chinese sellers on improving product quality, fostering innovation, enhancing after-sales service, and building strong brands. These recommendations aim to empower Chinese vendors to achieve greater success in the international car modification market.

01/28/2026 Logistics Industry Insights
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EU VAT Reforms Challenge Crossborder Ecommerce Sellers

EU VAT Reforms Challenge Crossborder Ecommerce Sellers

The European VAT guarantee system is emerging. Italy's new regulations require tax representatives to provide guarantee certificates, and countries such as Belgium, France, and Switzerland have implemented or plan to implement similar policies. This increases the difficulty and operating costs of tax compliance for cross-border e-commerce, but also provides more market opportunities for compliant sellers. Sellers should assess compliance costs, adjust market strategies, strengthen risk prevention and control, choose reliable tax partners, improve their tax awareness, and embrace cross-border compliance.

01/26/2026 Customs Knowledge
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Jingzhou Faces Challenges in Affordable Largeitem Logistics

Jingzhou Faces Challenges in Affordable Largeitem Logistics

This article shares experiences in selecting an oversized logistics company in Jingzhou, with a focus on recommending ZTO Express. It highlights ZTO's advantages, including its wide coverage, professional packaging, and reasonable pricing. The article also reminds readers to inquire about fees in advance, compare quotes from different companies, and pay attention to the quality of the logistics company's after-sales service. This aims to help readers choose a reliable oversized logistics company. (67 words)

12/30/2025 Logistics
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Ebay Sellers Boost Sales with Optimized Listings

Ebay Sellers Boost Sales with Optimized Listings

This article details key strategies for optimizing eBay product listing pages. It covers aspects like product image design, comprehensive parameter information, detailed display techniques, highlighting key selling points, and transparent disclosure of logistics and after-sales information. By meticulously optimizing these elements, sellers can effectively improve store conversion rates and secure more orders. The focus is on creating a compelling and informative product listing that attracts potential buyers and encourages them to make a purchase.

01/04/2026 Logistics Encyclopedia
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Amazon Sellers Boost Brand Value with EBC Logistics Upgrades

Amazon Sellers Boost Brand Value with EBC Logistics Upgrades

This paper explores the importance of Amazon EBC in enhancing brand value and focuses on the challenges faced by independent website sellers in cross-border logistics. For these sellers, strategies are proposed, including selecting reliable logistics partners, optimizing logistics processes, providing diverse shipping options, and establishing a comprehensive after-sales service system. The aim is to help sellers improve product competitiveness and gain market share by streamlining their logistics operations and improving customer satisfaction.

01/07/2026 Logistics
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