Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
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Chatgpt Transforms Ecommerce Customer Support with AI

Chatgpt Transforms Ecommerce Customer Support with AI

ChatGPT enhances efficiency and reduces costs in e-commerce customer service. The future of customer service will be more intelligent, personalized, and integrated across multiple channels. ChatGPT's ability to automate responses and handle routine inquiries frees up human agents to focus on complex issues, leading to improved customer satisfaction and reduced operational expenses. As AI technology advances, we can expect even more sophisticated and seamless customer service experiences.

01/04/2026 Logistics Industry Insights
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AI Search Tools Transform Manufacturing Customer Acquisition

AI Search Tools Transform Manufacturing Customer Acquisition

AI search optimization is crucial for manufacturing companies to acquire customers in the new era. Mico Network offers three core strategies: information structuring and reorganization, scenario-based content construction, and dynamic updates and maintenance. These strategies help companies translate their production strengths into AI-recognizable advantages, winning more business opportunities in the AI-driven procurement decision-making process and reshaping the factory customer acquisition model. By optimizing for AI, manufacturers can enhance visibility and attract more relevant leads, ultimately driving growth and success.

01/23/2026 Logistics Industry Insights
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AI Transforms Digital Marketing Strategies

AI Transforms Digital Marketing Strategies

This article delves into the application of Artificial Intelligence (AI) in digital marketing. It comprehensively explains how AI empowers digital marketing, enhancing efficiency and personalization. The discussion covers definitions, application scenarios (content creation, customer segmentation, customer service, campaign optimization, task automation), advantages, and challenges. Furthermore, it explores future development trends. The article emphasizes the importance of addressing biases and copyright issues when implementing AI and highlights the significance of human-AI collaboration in achieving optimal results in the field of digital marketing.

01/23/2026 Logistics Industry Insights
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Chinas Ecommerce Sellers Turn to Humanoid Robots for Growth

Chinas Ecommerce Sellers Turn to Humanoid Robots for Growth

Google's humanoid robot accelerates commercialization. While a direct cross-border e-commerce API is not yet available, its technological spillover effect is impacting logistics automation and customer service AI. Chinese sellers should closely monitor its development, explore potential applications to improve efficiency and customer satisfaction, and seize future market opportunities. This includes leveraging advancements in robotics and AI for warehousing, delivery, and personalized customer interactions to gain a competitive edge in the evolving global e-commerce landscape.

12/26/2025 Logistics Industry Insights
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Crossborder Ecommerce Gains Edge with Customer Management Systems

Crossborder Ecommerce Gains Edge with Customer Management Systems

This selection features 8 customer management systems tailored for cross-border e-commerce. These systems cover private domain communication, advertising acquisition, warehouse management, and AI-powered customer service. They are designed to help businesses improve customer conversion rates, reduce operational costs, and ultimately achieve revenue growth. These tools aim to streamline customer interactions and optimize various aspects of the e-commerce process, leading to increased efficiency and profitability for cross-border businesses.

01/23/2026 Warehousing
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Newegg Boosts Ecommerce Sales with AI Chatbots

Newegg Boosts Ecommerce Sales with AI Chatbots

E-commerce platform Newegg is among the first to deploy ChatGPT technology, applying it to PC assembly, product information optimization, intelligent customer service, email marketing, and search engine optimization. This initiative aims to improve efficiency and optimize the user experience. Newegg's implementation demonstrates how AI is profoundly changing the e-commerce landscape, and embracing AI will be crucial for e-commerce platforms to stand out in future competition. The early adoption of ChatGPT showcases Newegg's commitment to innovation and its focus on providing a superior customer experience.

01/04/2026 Logistics Industry Insights
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Chatgpt Plugins Boost Amazon Sellers in Global Ecommerce

Chatgpt Plugins Boost Amazon Sellers in Global Ecommerce

This paper analyzes the applications and risks of ChatGPT plugins in cross-border e-commerce, focusing on areas such as listing optimization, customer service, and product selection. It provides operational suggestions to help sellers seize AI opportunities. The analysis delves into how ChatGPT can streamline processes, enhance efficiency, and improve customer engagement within the cross-border e-commerce landscape. Potential pitfalls and ethical considerations are also addressed, offering a balanced perspective for businesses considering integrating this technology. The ultimate goal is to empower sellers to leverage AI effectively and responsibly.

01/06/2026 Logistics Industry Insights
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AI Platforms Coze and Dify Drive Business Automation

AI Platforms Coze and Dify Drive Business Automation

This workshop focuses on the application of AI Agents in enhancing enterprise automation efficiency. It covers Prompt Engineering, RAG knowledge base construction, hands-on practice with Coze/Dify platforms, building automated workflows with Feishu's multi-dimensional tables, and replicating 8 high-frequency scenarios such as contract review and intelligent customer service. Through systematic learning, participants will master full-stack AI agent skills and receive ROI calculation tools to facilitate AI implementation in their organizations.

01/23/2026 Logistics Industry Insights
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