Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
Read More
The Spring of Unmanned Delivery Policy Relaxation and Market Opportunities

The Spring of Unmanned Delivery Policy Relaxation and Market Opportunities

The rapid development of unmanned delivery technology in China is attributed to policy relaxation, with various regions implementing supportive measures to promote the application of unmanned vehicles in the express delivery industry. It is estimated that by 2025, sales of low-speed autonomous vehicles will reach 190,000 units, paving the way for significant market opportunities and large-scale applications in the future.

07/23/2025 Logistics
Read More
Zheng Ou Railway Achieves 3-hour Fast Customs Clearance, Setting New Benchmark for International Logistics

Zheng Ou Railway Achieves 3-hour Fast Customs Clearance, Setting New Benchmark for International Logistics

The Zhengzhou-Europe Railway Express has recently introduced a new 3-hour fast customs clearance mechanism, optimizing international logistics efficiency. Connecting China and Europe through Alashankou and Erenhot ports, it promotes cross-border trade and enhances transportation timeliness. So far, 250 trips have been made, with a total cargo value of 1.173 billion USD, establishing a new benchmark for international logistics.

07/21/2025 Logistics
Read More
Vipshop Debuts AI-Powered Autonomous Delivery Vehicles to Transform Logistics

Vipshop Debuts AI-Powered Autonomous Delivery Vehicles to Transform Logistics

Vipshop has launched an intelligent delivery unmanned vehicle, breaking through traditional delivery methods. It features 20 express storage spaces, autonomous navigation, and obstacle avoidance, aimed at improving last-mile delivery efficiency. Meanwhile, Vipshop continues to innovate within the smart logistics industry chain, further optimizing logistics processes through smart AGV robots and efficient warehousing systems, ultimately providing consumers with a superior shopping experience.

07/28/2025 Logistics
Read More