2025 IATA Forum to Boost Airline Customer Service in Istanbul

2025 IATA Forum to Boost Airline Customer Service in Istanbul

IATA's PaxInsight Forum 2025 will be held in Istanbul, focusing on passenger satisfaction, brand perception, and competitive benchmarking. The forum aims to bring together airlines worldwide to collaborate, share intelligence, and enhance customer experience strategies. Both current and prospective participants are welcome to contribute to shaping the future of the PaxInsight program. This event provides a valuable opportunity to gain insights, network with industry leaders, and contribute to improving the overall travel experience for passengers globally. Join us in Istanbul to explore the latest trends and best practices in passenger experience management.

01/20/2026 Logistics Industry Insights
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Airline Industry Focuses on Cost Cuts and New Revenue Postpandemic

Airline Industry Focuses on Cost Cuts and New Revenue Postpandemic

The COVID-19 pandemic severely impacted the aviation industry. Airlines responded through cost control, cargo business expansion, and increased ancillary revenue. Refined cost control strategies, such as fleet and route optimization, personnel adjustments, and digital transformation, are crucial. The post-pandemic aviation industry will evolve towards greater flexibility, efficiency, and sustainability. Airlines are adapting to the new normal by streamlining operations and exploring innovative revenue streams to mitigate losses and ensure long-term viability in a rapidly changing market.

01/27/2026 Logistics Industry Insights
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Boutique Air Expands Routes Enhances Tracking Services

Boutique Air Expands Routes Enhances Tracking Services

This article provides an in-depth analysis of Boutique Air, offering route inquiries, code information, and air freight tracking guidance. From a data analyst's perspective, it examines the airline's operational model and provides practical advice for selecting an airline to optimize logistics solutions. A West Coast airline inquiry system offers global airline information, enabling users to easily search and track cargo. This resource helps users make informed decisions regarding air freight and logistics.

08/22/2025 Airlines
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8 Effective Techniques for Freight Forwarders to Improve Cargo Acquisition

8 Effective Techniques for Freight Forwarders to Improve Cargo Acquisition

This article summarizes eight key techniques for freight forwarders to enhance cargo acquisition efficiency. These include treating customers sincerely, establishing pricing advantages, consistently focusing on customers, maintaining good customs relationships, improving document capabilities, building strong ties with shipping and insurance companies, and identifying potential clients. Through effective communication and service, freight forwarders can gain a competitive edge in a fierce market.

07/21/2025 Logistics
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B2B Platforms Vs Google Ads Customer Acquisition Guide for Exporters

B2B Platforms Vs Google Ads Customer Acquisition Guide for Exporters

This article compares and analyzes the differences between Google Ads and B2B platforms in terms of foreign trade customer acquisition. It points out that Google Ads is more conducive to precise traffic generation and brand building, while B2B platforms face homogeneous competition. The article suggests that foreign trade companies should choose appropriate promotion channels and develop effective marketing strategies based on their own circumstances. Ultimately, a tailored approach considering budget, target audience, and desired outcomes is crucial for successful international lead generation.

12/31/2025 Logistics Industry Insights
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STB Probes BNSF Acquisition Costs in Rail Rate Fairness Review

STB Probes BNSF Acquisition Costs in Rail Rate Fairness Review

The U.S. Surface Transportation Board (STB) held hearings regarding Berkshire Hathaway's acquisition of BNSF Railway, focusing on the impact of the acquisition premium on rail freight rates. Shippers expressed concerns that the premium would be passed on to freight rates, while BNSF argued the impact would be minimal. Experts pointed out that BNSF is the only railroad allowed to value its assets at market prices, which differentiates its cost basis from other companies. The debate centers around whether this unique accounting practice allows BNSF to justify higher rates compared to its peers.

01/22/2026 Logistics Industry Insights
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Global Airline Group Pushes Tech Upgrades to Ease Air Traffic Congestion

Global Airline Group Pushes Tech Upgrades to Ease Air Traffic Congestion

IATA promotes innovation in aviation communication, navigation, and surveillance (CNS) technologies. It releases standards, promotes Performance-Based Navigation (PBN), and optimizes communication systems to enhance airspace efficiency and safety. These efforts aim to improve the overall flight experience by modernizing CNS infrastructure and procedures. IATA's initiatives are crucial for ensuring the safe and efficient growth of air travel, addressing challenges related to airspace capacity and operational performance. By fostering collaboration and standardization, IATA contributes to a more seamless and reliable global air transportation system.

01/07/2026 Logistics Industry Insights
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Global Airline Group IATA Enhances Data Security with New Exchange Program

Global Airline Group IATA Enhances Data Security with New Exchange Program

The IATA Flight Data Exchange Program aims to provide airlines with an industry-leading flight schedule and MCT database, reducing data dependency risks. Participation and data access are free, supporting data-driven decision-making and governed collaboratively by the industry. The program involves three steps: signing an agreement, sharing data, and receiving data. This helps airlines improve operational efficiency and data security. It offers a centralized, reliable source of flight data, enhancing planning and reducing reliance on potentially vulnerable or outdated sources. The program promotes better data quality and industry collaboration.

01/07/2026 Logistics Industry Insights
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Global Airline Group IATA Focuses on Human Factors for Ground Safety

Global Airline Group IATA Focuses on Human Factors for Ground Safety

This IATA course aims to help airport managers, ground handling personnel, and others understand the impact of human factors in ground handling operations. It teaches how to reduce safety risks and improve operational efficiency through human factors engineering. The course covers concepts of human factors, safety culture development, risk identification and analysis, communication, and process optimization. Completion of the course and passing the exam results in IATA certification.

01/20/2026 Logistics Encyclopedia
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