New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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OAG Unveils Airline Tech Innovation Radar for Industry Trends

OAG Unveils Airline Tech Innovation Radar for Industry Trends

OAG introduces a monthly feature, the 'Airline Technology Innovation Radar,' to track and analyze the latest innovations in aviation technology, covering both operations and retail sectors. It assesses the transformative impact and origins of these innovations. Utilizing a case study framework and data-driven insights, the Radar provides strong support for industry decision-making. Furthermore, it encourages community interaction and knowledge sharing to collectively build an aviation technology innovation ecosystem. The aim is to offer valuable perspectives and foster collaboration within the industry.

01/07/2026 Logistics Industry Insights
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Pascan Aviation CEO Discusses Regional Airline Challenges and Growth

Pascan Aviation CEO Discusses Regional Airline Challenges and Growth

Pascan Aviation's CEO shares insights into the challenges and opportunities facing regional airlines. He emphasizes the importance of focusing on local markets, expanding business operations, prioritizing customer satisfaction, implementing lean operations, and fostering innovative development. He highlights the need for regional airlines to adapt and thrive in a competitive environment by building strong relationships with local communities and providing reliable and affordable air travel options. These strategies are crucial for sustainable growth and success in the regional aviation sector.

01/07/2026 Airlines
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OAG API Enhances Airline Decisions with Accurate Flight Data

OAG API Enhances Airline Decisions with Accurate Flight Data

The OAG Flight Info API provides a comprehensive and flexible flight data solution, covering over 900 airlines worldwide. It offers real-time updates, an easily integrated API architecture, and a convenient development environment. This empowers businesses to optimize operations, enhance customer experience, and gain a competitive edge in the aviation and related industries. Access up-to-the-minute flight schedules, status updates, and historical data to make informed decisions and improve efficiency.

01/15/2026 Logistics
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ASL Airlines Belgium Expands Air Cargo Services

ASL Airlines Belgium Expands Air Cargo Services

This article provides a detailed overview of ASL Airlines Belgium, a European airline specializing in cargo transportation. It covers the company profile, key information, reasons for choosing ASL, cargo tracking methods, and the advantages of its hub airport, Liège Airport. Furthermore, the article expands on fundamental knowledge of air freight and offers advice on selecting a freight forwarder. The aim is to help readers better understand and utilize air freight services effectively. This includes information on how to track shipments and the benefits of using a dedicated cargo airline.

08/22/2025 Airlines
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Saudi Arabia Expands Aviation Sector with New Airline, IATA Hub

Saudi Arabia Expands Aviation Sector with New Airline, IATA Hub

The Saudi Arabian government has announced that the International Air Transport Association will establish a regional office in Riyadh to meet the growing demands of the industry. Additionally, plans are underway to launch a new flagship airline aimed at transforming Saudi Arabia into a global logistics hub, enhancing economic diversification, and reducing reliance on oil. The new airline is expected to increase the number of international routes significantly and boost air cargo capacity, with an anticipated ranking as the fifth largest in global air transit volume.

07/29/2025 Logistics
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New IATA AHM 732 Delay Codes Boost Airline Performance Tracking

New IATA AHM 732 Delay Codes Boost Airline Performance Tracking

This webinar focuses on the new IATA AHM 732 delay codes, aiming to equip performance managers, data analysts, and frontline staff with the knowledge to master the new code system. The goal is to improve flight delay data collection and analysis capabilities, ultimately optimizing airport operational efficiency and reducing costs. The webinar will delve into the new code structure, data collection best practices, analysis methods and tools, and share practical case studies to illustrate effective implementation.

12/30/2025 Logistics Industry Insights
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Copa Airlines Expands Cargo Services Across the Americas

Copa Airlines Expands Cargo Services Across the Americas

Copa Airlines, the national airline of Panama, leverages its long history, strategic geographic location, and Star Alliance membership to build an efficient cargo network connecting the Americas and the world. Choosing Copa Airlines (IATA code CM) means choosing reliable, efficient, and professional freight services to help expand your business.

09/26/2025 Airlines
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