Amazon Sellers Face Challenges Resolving Rating Disputes

Amazon Sellers Face Challenges Resolving Rating Disputes

Amazon sellers frequently encounter rating issues. This article uses a real-world case to illustrate the varying levels of Amazon customer service. It provides practical strategies for efficiently utilizing customer service resources to address rating problems. Key takeaways include exploring multiple channels, clearly describing the issue, maintaining patience and politeness, and appropriately leveraging available resources. This aims to help sellers improve operational efficiency and effectively manage their product ratings on the Amazon platform.

01/16/2026 Logistics Industry Insights
Read More
Amazon Sellers Face 279B Returns Surge Postholidays

Amazon Sellers Face 279B Returns Surge Postholidays

Online shopping returns in the US are projected to reach $279.03 billion, with third-party marketplaces accounting for $43.5 billion. Sellers face high costs and bizarre return reasons. To combat this, sellers need to improve product quality and description accuracy, proactively address negative reviews and return requests, enhance after-sales service, optimize inventory management, and conduct data analysis and risk control. Strengthening brand building, differentiating themselves competitively, and implementing refined operations are crucial for navigating the challenges of high return rates.

01/16/2026 Logistics Industry Insights
Read More
Amazon Extends SAFET Program to European Sellers

Amazon Extends SAFET Program to European Sellers

Amazon's CSBA (Customer Service by Amazon) service in Europe now includes SAFE-T claim functionality, providing self-fulfillment sellers with a dispute refund appeal channel, effectively protecting their rights. CSBA is suitable for sellers with high order volumes and significant customer service workload, potentially reducing customer support pressure. However, sellers should comprehensively evaluate order volume, inquiry volume, and profit margins to determine its suitability and ensure it's a cost-effective solution.

01/16/2026 Logistics
Read More
Amazon Eases Seller Account Transfers for Compliance

Amazon Eases Seller Account Transfers for Compliance

Amazon Europe launched a new "Account Business Transfer" policy to help sellers compliantly change their store's legal entity information. By signing a transfer agreement, completing account verification, and submitting relevant documents, sellers can transfer their account to a new legal entity. This addresses security risks arising from inconsistent legal entity information and lays the foundation for long-term stable store operations. The policy streamlines the process of updating account details to reflect changes in business ownership, ensuring compliance and minimizing potential disruptions.

01/16/2026 Logistics Industry Insights
Read More
Amazon Sellers Face dog Pages Hijacking Threat

Amazon Sellers Face dog Pages Hijacking Threat

Amazon Listing 'Hijacking' (Listing turning into something completely different) common causes and self-rescue solutions: category review, infringement, violations, etc. Identifying the cause, contacting customer service, appealing, and preventing attacks are key. This includes monitoring listing details, promptly reporting suspicious activity, and strengthening account security measures. Understanding Amazon's policies and proactively addressing potential issues can significantly reduce the risk of listing hijacking and maintain product visibility.

01/16/2026 Logistics Industry Insights
Read More
Amazon Sponsored Brands Boost Traffic Brand Awareness

Amazon Sponsored Brands Boost Traffic Brand Awareness

Amazon Sponsored Brands ads are a powerful tool for brand-registered sellers to enhance brand awareness and drive targeted traffic to their storefront or custom landing page. This article delves into the mechanics of Sponsored Brands, highlighting the features and benefits of its three formats: Product Collection, Store Spotlight, and Video. It provides a detailed setup guide to help you effectively manage traffic, build a dedicated brand presence, and achieve a higher return on ad spend. Leverage Sponsored Brands to create a unique brand experience and maximize your advertising ROI on Amazon.

01/16/2026 Logistics Encyclopedia
Read More
Amazon Suspends Accounts Over Brand Inconsistency Violations

Amazon Suspends Accounts Over Brand Inconsistency Violations

This article reveals a new type of Amazon account suspension case: ASIN creation policy violation due to cross-site brand association. The seller's failure to promptly update brand information on the Canadian marketplace after brand registry in the US triggered a brand conflict, ultimately leading to the suspension of the Canadian account. The article analyzes the root cause of the problem and provides recommendations to avoid such risks, reminding sellers to pay attention to brand information across all marketplaces and be wary of cross-site association risks.

01/16/2026 Logistics Industry Insights
Read More
Amazon Sellers Share Pitfalls and Success Strategies

Amazon Sellers Share Pitfalls and Success Strategies

Based on the real experience of a new Amazon seller, this article meticulously recounts his journey, covering aspects like Listing optimization, advertising, dealing with unauthorized sellers, and stock-out crises. It summarizes lessons learned and offers suggestions to new sellers, aiming to help readers avoid common mistakes and achieve profitability sooner. This guide provides practical insights for navigating the complexities of Amazon selling and helps new sellers to build a successful business.

01/16/2026 Logistics Industry Insights
Read More
Amazon Updates Seller Ratings to Emphasize Compliance

Amazon Updates Seller Ratings to Emphasize Compliance

Amazon's platform rules are becoming increasingly refined, making compliance a baseline for survival. This article interprets the latest Amazon policy changes, emphasizing the importance of compliance, branding, and refined operations. It argues that a long-term focus is the fundamental way to succeed on Amazon. Sellers need to pay attention to account performance, avoid repeated violations, and align with platform policies to achieve sustainable development. By prioritizing these aspects, sellers can navigate the complexities of Amazon and build a thriving business for the long haul.

01/16/2026 Logistics Industry Insights
Read More
Beginners Guide to Amazon Brand Registry Enrollment

Beginners Guide to Amazon Brand Registry Enrollment

This article provides a detailed guide to the Amazon Brand Registry process, covering pre-registration preparations, step-by-step instructions, and important considerations. New sellers can easily understand the Brand Registry process and successfully complete it, enabling them to better protect their brand on Amazon. The guide includes information on trademark requirements, application procedures, and troubleshooting common issues. By following the steps outlined in this article, sellers can navigate the complexities of Brand Registry and unlock its benefits, such as enhanced brand control and access to advanced marketing tools.

01/16/2026 Logistics Encyclopedia
Read More