Amazon Enhances Customer Service to Boost Loyalty

Amazon Enhances Customer Service to Boost Loyalty

This article delves into how Amazon sellers can create an exceptional customer experience by efficiently responding to customer inquiries. It covers key aspects such as accurately answering questions on Listing pages, effectively handling buyer-seller messages, addressing negative feedback, and continuously optimizing customer service quality. The article provides practical best practices and tool recommendations to help sellers improve customer loyalty and achieve business growth. It focuses on providing valuable insights and actionable strategies for enhancing customer satisfaction and driving sales on the Amazon platform.

01/06/2026 Logistics Encyclopedia
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Amazon Sellers Adapt Strategies Amid Looming Recession

Amazon Sellers Adapt Strategies Amid Looming Recession

The risk of an economic recession in the US is high, posing challenges for Amazon sellers. This article analyzes the US economic difficulties and explores Amazon's response. It provides sellers with strategies such as refined operations, diversified channels, and cash reserves to cope with the economic downturn. The aim is to help sellers find new growth opportunities during the economic winter. By focusing on efficiency, exploring alternative sales avenues, and maintaining financial stability, Amazon sellers can navigate the recession and potentially emerge stronger.

01/06/2026 Logistics Industry Insights
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Amazon Sellers Face Massive Trademark Fraud Allegations

Amazon Sellers Face Massive Trademark Fraud Allegations

The USPTO is investigating Shenzhen Hai Yi company for alleged trademark application fraud, including using deceased attorney's signatures, involving over 2000 trademarks. Thousands of Amazon sellers may be affected, facing potential trademark invalidation. Sellers are advised to self-check trademark associations and choose reliable agents to ensure brand security.

01/06/2026 Customs Knowledge
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Chinas Entrepreneurs Eye Amazon Crossborder Ecommerce Boom

Chinas Entrepreneurs Eye Amazon Crossborder Ecommerce Boom

This article explores the feasibility of individual entrepreneurs entering Amazon's cross-border e-commerce market against the backdrop of China's economic recovery. It analyzes various aspects including the macroeconomic environment, risk appetite, mindset shifts, platform selection, key elements, and entrepreneurial preparation. The aim is to provide entrepreneurs with a more comprehensive perspective and decision-making reference. It considers the challenges and opportunities presented by the current economic climate and offers insights into the necessary steps for successful Amazon-based ventures.

01/06/2026 Logistics Industry Insights
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Amazon Sellers Face New Battery Sales Restrictions

Amazon Sellers Face New Battery Sales Restrictions

This article provides an in-depth interpretation of Amazon's sales policies regarding cylindrical lithium-ion batteries. It analyzes specific regulations for the US, Canada, Australia, Japan, and European marketplaces. The guide offers comprehensive instructions on sales restrictions for products containing restricted batteries, the appeal process, and risk mitigation strategies. It aims to help sellers operate in compliance and avoid product removal risks.

01/06/2026 Logistics Industry Insights
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Amazon Launches New PPC Tools for Sellers

Amazon Launches New PPC Tools for Sellers

Amazon has released two new PPC reports, offering sellers deeper insights into search terms and brand competition. The Search Term Impression Share report reveals market share, while the Brand Category Benchmark report measures competitive advantage. These reports empower sellers to optimize their advertising strategies and achieve brand breakthrough by understanding where they stand against competitors. By leveraging these new tools, sellers can refine their PPC campaigns, target relevant keywords, and ultimately drive more sales and improve their brand presence on Amazon.

01/06/2026 Logistics Industry Insights
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Amazon Sponsored Ads Drive Sales Via Retargeting

Amazon Sponsored Ads Drive Sales Via Retargeting

Amazon Sponsored Display ads are a powerful retargeting tool that allows sellers to re-engage potential customers both on and off Amazon. This article delves into the definition of Sponsored Display ads, their target audience, advantages, creation steps, and optimization strategies. The aim is to help sellers fully leverage this tool to increase brand awareness and boost sales. It covers key aspects of using Sponsored Display effectively for reaching shoppers who have previously viewed your products or similar items, ultimately driving conversions and maximizing advertising ROI.

01/06/2026 Logistics Encyclopedia
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Amazon Sellers Adjust Strategies Amid Warehouse Closures

Amazon Sellers Adjust Strategies Amid Warehouse Closures

Amazon is scaling back its logistics operations by closing warehouses and postponing projects, posing challenges to sellers such as FBA inventory restrictions and unstable delivery. Sellers should diversify inventory management, optimize supply chains, improve product services, expand sales channels, and pay attention to market dynamics. Overseas warehouses are becoming an important alternative to address FBA limitations, helping sellers seize opportunities in this changing landscape. They offer more control over inventory and fulfillment, mitigating the impact of Amazon's adjustments.

01/06/2026 Logistics Industry Insights
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Amazon Advertisers Shift from Ineffective Refined Strategies

Amazon Advertisers Shift from Ineffective Refined Strategies

This article delves into the common pitfall of "over-granularity" in Amazon advertising, revealing its negative impacts through case studies. It emphasizes that true precision operation should leverage intelligent tools, such as Youmai Cloud's Advertising GPS feature, to achieve intelligent control of advertising, improve efficiency and accuracy, and ultimately achieve a leap in advertising performance. The article advocates for a balanced approach, using smart technology to refine targeting and bidding strategies for optimal results, rather than relying solely on manual, overly-detailed adjustments.

01/06/2026 Logistics Industry Insights
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Amazon Sellers Warned on Avoiding IP Infringement

Amazon Sellers Warned on Avoiding IP Infringement

This article provides Amazon sellers with a practical guide to avoiding infringement risks. It covers precise patent circumvention strategies, including preliminary patent application assessment, patent search and monitoring, design-around techniques, and rapid liquidation strategies. Furthermore, it details various channels for infringement complaints on independent websites, helping sellers protect their intellectual property. The guide aims to equip sellers with the knowledge and tools necessary to navigate the complex landscape of intellectual property rights and minimize potential legal issues.

01/06/2026 Customs Knowledge
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