Amazon Extends SAFET Program to European Sellers

Amazon Extends SAFET Program to European Sellers

Amazon's CSBA (Customer Service by Amazon) service in Europe now includes SAFE-T claim functionality, providing self-fulfillment sellers with a dispute refund appeal channel, effectively protecting their rights. CSBA is suitable for sellers with high order volumes and significant customer service workload, potentially reducing customer support pressure. However, sellers should comprehensively evaluate order volume, inquiry volume, and profit margins to determine its suitability and ensure it's a cost-effective solution.

01/16/2026 Logistics
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Amazon Ads Budget Overspend Strategies for Better Control

Amazon Ads Budget Overspend Strategies for Better Control

This article delves into the issue of Amazon Ads budget overspending, clarifying the true meaning of daily budgets and revealing the underlying causes of overspending. It provides a series of refined operational strategies to help sellers precisely control advertising expenditure, improve ad efficiency, and maximize profits. Furthermore, it details Amazon's over-delivery refund mechanism, assisting sellers in protecting their rights. The strategies include optimizing bids, targeting, and ad creatives to ensure efficient budget allocation and prevent unnecessary spending.

12/31/2025 Customs Knowledge
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Da Shu Simplifies Crossborder Refunds for Global Transactions

Da Shu Simplifies Crossborder Refunds for Global Transactions

Dashu Cross-border offers a convenient refund guarantee mechanism. Buyers can apply for a refund if they are not satisfied with the service upon acceptance. If the seller agrees, a full refund will be issued. If the seller refuses, the platform will intervene to coordinate and ensure the buyer's rights are protected. This system aims to build trust and provide a secure shopping experience for customers engaging in cross-border transactions, ultimately fostering a more reliable and consumer-friendly e-commerce environment.

01/22/2026 International Settlement
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Amazon Adjusts Return Policy for Highvalue Items in 2026

Amazon Adjusts Return Policy for Highvalue Items in 2026

Amazon's new return policy, effective in 2026, eliminates exemptions for high-value items and standardizes prepaid return labels. This simplifies the process and shortens refund times, but also increases return risks for sellers of high-value goods. Sellers need to optimize their business strategies, strengthen risk control, and fully utilize the SAFE-T Claim process. Staying informed about policy changes is crucial to adapting to the new market environment. This policy shift presents both opportunities and challenges for e-commerce businesses operating on the Amazon platform.

02/03/2026 Logistics Industry Insights
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Ebay Introduces Automated Returns for US Sellers

Ebay Introduces Automated Returns for US Sellers

This article provides a detailed explanation of the eBay US automated returns feature, covering the types of automated returns and the two resolution processes: 'refund without return' and 'refund upon return'. It also discusses the use of Return Merchandise Authorization (RMA) numbers. The aim is to help sellers understand and effectively utilize eBay's automated returns functionality, reduce operational costs, improve the after-sales experience for buyers, and ultimately enhance store performance.

12/31/2025 Logistics Encyclopedia
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Ebay Sellers Guide to Managing Refunds and Disputes

Ebay Sellers Guide to Managing Refunds and Disputes

This article delves into the reasons behind reduced eBay refund amounts, such as item depreciation and exchange rate fluctuations. It offers three refund processing strategies: responding to return requests, proactively canceling orders, and issuing refunds directly through PayPal. The article also emphasizes dispute prevention and resolution, helping sellers build a harmonious trading environment and protect their rights. It provides practical advice on navigating the complexities of eBay refunds in cross-border e-commerce.

12/31/2025 International Settlement
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Maersk Simplifies Refunds Via Thirdparty Bank Accounts

Maersk Simplifies Refunds Via Thirdparty Bank Accounts

This article provides a detailed guide on registering third-party bank account information and applying for refunds on the Maersk platform. It covers key steps such as user registration, information input, document uploading, and refund application procedures. Frequently Asked Questions are also addressed. The aim is to assist users in completing these operations efficiently and accurately, thereby avoiding refund delays. This ensures a smooth and streamlined process for managing third-party refunds within the Maersk ecosystem.

09/28/2025 Document Interpretation
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Shopee Sellers Face Challenges in Managing Refunds Losses

Shopee Sellers Face Challenges in Managing Refunds Losses

This article provides an in-depth analysis of Shopee's cross-border e-commerce refund processing mechanism, highlighting policy differences across various sites. It offers practical advice on efficiently handling return and refund requests, as well as managing return packages in different locations. The aim is to equip sellers with effective strategies to minimize losses, improve service levels, and ultimately achieve greater success on the Shopee platform. Understanding these nuances is crucial for navigating the complexities of cross-border transactions and maintaining customer satisfaction.

01/04/2026 Logistics Encyclopedia
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China Clarifies Export Tax Rebates for Foreign Trade Firms

China Clarifies Export Tax Rebates for Foreign Trade Firms

This article provides an in-depth interpretation of the "Exemption, Credit, and Refund for Export Tax" and "Exemption and Refund for Export Tax" policies within the export tax rebate system. It details the differences in applicable entities, calculation formulas, and tax bases. The aim is to assist foreign trade enterprises in selecting the appropriate tax rebate method based on their specific circumstances, thereby reducing tax costs and enhancing competitiveness. The article focuses on the practical application and comparative analysis of these two policies.

02/03/2026 Customs Knowledge
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