New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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US Electrical Makers Push for USMCA Enforcement Boost

US Electrical Makers Push for USMCA Enforcement Boost

The National Electrical Manufacturers Association (NEMA) urges the United States Trade Representative (USTR) to expedite the review and update of the United States-Mexico-Canada Agreement (USMCA). NEMA emphasizes the need for strengthened enforcement and increased predictability in trade rules to safeguard the competitiveness of the American electrical manufacturing industry and protect consumer interests. They believe a robust USMCA is crucial for maintaining a level playing field and ensuring fair trade practices within the North American region, ultimately benefiting both manufacturers and consumers.

01/07/2026 Customs Knowledge
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USMCA Trade Deal Needs Stronger Enforcement NEMA Says

USMCA Trade Deal Needs Stronger Enforcement NEMA Says

The National Electrical Manufacturers Association (NEMA) is urging the United States Trade Representative (USTR) to promptly review and update the USMCA agreement. NEMA emphasizes the importance of strengthening enforcement and enhancing the predictability of the agreement to ensure a level playing field for the U.S. electrical manufacturing sector. They believe that robust enforcement will foster investment and job creation within the industry. NEMA's call underscores the need for a modernized USMCA that effectively addresses trade barriers and promotes fair competition.

01/07/2026 Customs Knowledge
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Business Guide to Avoiding Whatsapp Account Bans

Business Guide to Avoiding Whatsapp Account Bans

This article delves into the common reasons for WhatsApp account bans, including malicious reports, information abuse, and device association. It provides a detailed appeal process for unbanning and strategies to avoid future bans, such as obtaining consent before adding groups, adhering to WhatsApp's terms of service, and implementing targeted marketing. Furthermore, it introduces methods for backing up and restoring chat history, aiming to help foreign trade practitioners use WhatsApp safely and efficiently. The focus is on practical solutions for businesses navigating WhatsApp restrictions.

12/29/2025 Logistics Encyclopedia
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Guide to Antidetect Browsers for Crossborder Ecommerce

Guide to Antidetect Browsers for Crossborder Ecommerce

This article provides a detailed introduction to the concept of fingerprint browsers, their target audience, and selection methods. It aims to assist cross-border e-commerce sellers and social media marketers in choosing the right fingerprint browser for safe and efficient multi-account operations. By using a fingerprint browser, users can avoid account association risks and improve their overall work efficiency. The article covers essential aspects to consider when selecting a browser that meets specific needs for managing multiple accounts across different platforms.

12/29/2025 Logistics Encyclopedia
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Amazon UK Sellers Concerned Over PO Box Address Policy

Amazon UK Sellers Concerned Over PO Box Address Policy

Cross-border e-commerce sellers should be wary of the risk of UK local account entity addresses suddenly changing to PO Boxes, which can lead to association and store closure. King Kong Cross-border offers customized UK local accounts with 100% genuine addresses, independent legal entities, and guaranteed KYC approval, ensuring safe store operation. Avoid potential risks by using a verified and compliant UK entity address. This service helps maintain account integrity and prevents disruptions to your cross-border business.

12/31/2025 Logistics Industry Insights
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USMCA Needs Stronger Enforcement Predictability NEMA

USMCA Needs Stronger Enforcement Predictability NEMA

The National Electrical Manufacturers Association (NEMA) urged accelerated review and updates to the USMCA at a USTR hearing. NEMA emphasized the importance of strengthening enforcement and enhancing policy predictability. They believe a well-functioning USMCA creates a level playing field for electrical manufacturers and promotes regional trade prosperity. NEMA's call highlights the industry's reliance on the trade agreement for stability and growth. Streamlining the USMCA processes can significantly benefit the electrical manufacturing sector and contribute to a more robust North American economy.

01/15/2026 Customs Knowledge
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IATA Upholds Airline Independence in Safety Evaluations

IATA Upholds Airline Independence in Safety Evaluations

The International Air Transport Association (IATA) reaffirms the paramount importance of aviation safety, emphasizing that airlines must have independent risk assessment authority in operational decisions, especially when facing special circumstances and safety alerts. IATA calls on governments and stakeholders to respect airlines' safety decision-making power and work together to build a safe and efficient air transport system. This includes ensuring airlines can make informed choices based on their own risk assessments, ultimately contributing to a more secure and reliable global aviation network.

01/15/2026 Logistics Industry Insights
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US Rail Freight Declines Some Sectors Show Resilience

US Rail Freight Declines Some Sectors Show Resilience

According to the Association of American Railroads, U.S. rail carload and intermodal traffic both declined year-over-year for the week ending February 4th. Automobiles & parts and petroleum & nonmetallic minerals showed strong performance, while coal, grain, and chemicals experienced volume decreases. Overall, North American rail performance was slightly better than the U.S. The rail freight market is in a period of transition, presenting both challenges and opportunities. The data suggests shifts in demand across different commodity sectors impacting the overall freight volume.

01/16/2026 Logistics
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Venezuela IATA Discuss Aviation Revival to Spur Economic Growth

Venezuela IATA Discuss Aviation Revival to Spur Economic Growth

The International Air Transport Association (IATA) is actively engaged in dialogue with the Venezuelan government to rebuild the country's air connectivity. Discussions focus on key issues such as the repatriation of funds, the lifting of COVID-19 restrictions, and the strengthening of operational safety. IATA urges Venezuela to address these challenges to facilitate the recovery of the aviation industry and contribute to the country's economic growth. Resolving these issues is crucial for attracting investment and restoring confidence in Venezuela's aviation sector.

01/16/2026 Logistics Industry Insights
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