Ecommerce Firms Face Rising Malicious Complaints in Peak Season

Ecommerce Firms Face Rising Malicious Complaints in Peak Season

A new type of malicious complaint has emerged in cross-border e-commerce: registering domain names and then posing as the brand owner to extort sellers. It is recommended to register trademarks, file records, purchase domain names to build websites, and mark copyrights for prevention. If faced with malicious complaints, sellers can file a countersuit and provide evidence to protect their rights. This includes demonstrating legitimate sourcing and usage of the brand. Proactive measures and diligent record-keeping are crucial for mitigating the risk of such scams and protecting brand reputation.

01/16/2026 Customs Knowledge
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Hong Kong Customs Enhances Asiapacific Antismuggling Collaboration

Hong Kong Customs Enhances Asiapacific Antismuggling Collaboration

The Regional Office for Capacity Building Asia Pacific (ROCB A/P), with strong support from regional members like Hong Kong Customs, is dedicated to providing high-quality capacity building support to customs administrations in the Asia-Pacific region. The renewed dispatch of technical experts by Hong Kong Customs demonstrates its long-term commitment to regional capacity building. ROCB A/P will continue to play a vital role in facilitating regional trade development, ensuring trade security, and enhancing customs management capabilities.

12/30/2025 Customs Knowledge
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Amazon Launches Sellers Shield to Counter IP Claims

Amazon Launches Sellers Shield to Counter IP Claims

Facing an Amazon infringement complaint? Don't panic! A Non-Infringement Report, prepared by US and European lawyers, provides a professional legal analysis assessing the infringement risk of your product. This serves as strong evidence in your appeal, helping you counter malicious complaints and regain market share. Our team of US and European lawyers offers professional and efficient services, significantly increasing your chances of a successful appeal. We help you fight back against false claims and protect your business on Amazon.

12/30/2025 Customs Knowledge
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Amazons Seller Health Program Sparks Debate on Fairness

Amazons Seller Health Program Sparks Debate on Fairness

Amazon launched the Account Health Assurance (AHA) program to mitigate the risk of wrongful account suspensions through manual intervention and appeal guidance. While it has eligibility requirements and time constraints, the program signals Amazon's shift from arbitrary account suspensions to a more reasoned approach, aiming for a healthier partnership with sellers. For sellers, compliant operations and improved performance remain crucial for long-term success on the platform. This initiative shows a move towards greater transparency and fairness in account management.

01/04/2026 Logistics Industry Insights
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Los Angeles and Long Beach Ports Adopt Clean Air Plan

Los Angeles and Long Beach Ports Adopt Clean Air Plan

The Ports of Los Angeles and Long Beach have significantly reduced pollutant emissions and improved air quality through the Clean Air Action Plan (CAAP). By recognizing green pioneers, promoting technological innovation, and strengthening policy guidance, the CAAP sets a benchmark for global port sustainability. Moving forward, both ports will continue to deepen the CAAP to address challenges and achieve green port goals. This collaborative effort demonstrates a commitment to environmental stewardship and serves as a model for other ports seeking to minimize their environmental impact.

01/15/2026 Logistics
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Guangzhou Ecommerce Firm Cuts Jobs Amid Industry Downturn

Guangzhou Ecommerce Firm Cuts Jobs Amid Industry Downturn

A leading cross-border e-commerce company in Guangzhou was exposed for forcing employees to take rotational leave, a disguised form of layoffs, drawing industry attention. Facing the industry downturn, cross-border e-commerce employees should enhance their professional skills, expand their network, pay attention to trends, maintain a positive attitude, and prepare a Plan B to cope with challenges. This situation highlights the need for workers in this sector to proactively manage their careers and be prepared for potential job insecurity amidst economic fluctuations.

01/16/2026 Logistics Industry Insights
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Dongguan Seller Wins Case Against Amazon Boosting Chinese Merchants

Dongguan Seller Wins Case Against Amazon Boosting Chinese Merchants

A major seller in Dongguan won a lawsuit against Amazon, revealing the possibility for Chinese sellers to protect their rights amidst the account suspension wave. This article analyzes the impact of the suspension wave, self-rescue methods for sellers, and Amazon's strategy of prioritizing buyers over sellers. It also explores the influence of independent websites and multi-channel strategies on the new landscape of cross-border e-commerce. Furthermore, it emphasizes the importance of a win-win relationship between platforms and sellers for a healthy and sustainable e-commerce ecosystem.

01/04/2026 Logistics Industry Insights
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Dongguan Seller Wins Legal Battle Against Amazon Account Suspension

Dongguan Seller Wins Legal Battle Against Amazon Account Suspension

This article discusses the case of a Dongguan-based seller successfully suing Amazon amidst a wave of account suspensions. It analyzes how sellers can avoid account suspension and leverage legal means to protect their rights. The importance of compliant operation is emphasized, and sellers are advised to establish a multi-platform, multi-market business strategy and enhance the core competitiveness of their products. This includes diversifying sales channels and focusing on product quality and innovation to mitigate risks associated with reliance on a single platform like Amazon.

12/31/2025 Logistics Industry Insights
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Crossborder Ecommerce Faces Hidden Fees Deceptive Returns

Crossborder Ecommerce Faces Hidden Fees Deceptive Returns

A survey by the Korea Consumer Agency reveals issues in cross-border e-commerce returns, including high return shipping fees, opaque information disclosure, and complex return processes. Consumers should carefully review return policies, retain evidence, choose reputable platforms, and file complaints promptly to protect their rights. The investigation highlights the need for increased transparency and clearer regulations in cross-border transactions to ensure fair treatment and accessible solutions for consumers facing return-related problems.

12/30/2025 Logistics Industry Insights
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