New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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DHL Neste Partner to Boost Sustainable Fuel Use in Logistics

DHL Neste Partner to Boost Sustainable Fuel Use in Logistics

DHL and Neste are expanding their partnership to procure Sustainable Aviation Fuel (SAF), supporting DHL's goal of achieving net-zero emissions by 2050 and driving decarbonization in the logistics industry. This collaboration will enable DHL to reduce its carbon footprint and contribute to a more sustainable future for air freight. By investing in SAF, DHL is demonstrating its commitment to environmental responsibility and leading the way towards a greener logistics sector. The partnership highlights the importance of collaboration in achieving ambitious climate goals.

01/07/2026 Logistics
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Gategroup Adapts to Airline Catering Supply Chain Challenges

Gategroup Adapts to Airline Catering Supply Chain Challenges

gategroup addresses the challenges of the airline catering supply chain through meticulous operations and innovative technologies. The company focuses on personalization, health, sustainability, and digital transformation. By leveraging data and technology, gategroup aims to optimize efficiency, reduce waste, and enhance the passenger experience. They are committed to providing high-quality meals and services while minimizing their environmental impact. Their strategies involve streamlining logistics, improving inventory management, and developing partnerships to ensure a resilient and responsive supply chain in the dynamic aviation industry.

01/07/2026 Logistics Industry Insights
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OAG Flight API Enhances Airline Data Optimization

OAG Flight API Enhances Airline Data Optimization

The OAG Flight Information API provides real-time global flight data, helping to optimize operations and improve customer experience. Easy to integrate and flexibly scalable, it empowers businesses to make quick decisions and expand their business. Access up-to-the-minute information on flight status, schedules, and more. Leverage accurate and reliable data to enhance your applications and services, providing a competitive edge in the aviation industry and related sectors. This API is a valuable tool for improving efficiency and customer satisfaction.

01/15/2026 Logistics
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