Amazon Adjusts Return Policy to Balance Costs Customer Satisfaction

Amazon Adjusts Return Policy to Balance Costs Customer Satisfaction

Amazon is upgrading its seller return tools, helping merchants balance cost control and user experience through refined Returnless Resolutions and a new return dashboard. The key impacts of this upgrade are refined operations, data-driven decision-making, and improved user experience. This signals a future trend of intelligent and automated return management. The new tools aim to streamline the return process, providing sellers with more control and insights to optimize their return strategies and enhance customer satisfaction.

01/08/2026 Logistics
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Amazon Sellers Advised to Leverage Customer Feedback for Performance

Amazon Sellers Advised to Leverage Customer Feedback for Performance

Amazon sellers can proactively monitor and respond to feedback in "Voice of the Customer" to identify issues in products and operations and take corrective actions, reducing the risk of performance deterioration. Emphasize documenting improvement measures through "Take Action" to demonstrate a proactive approach to problem-solving to Amazon, which helps maintain good seller performance. By actively addressing customer concerns and showcasing improvements, sellers can safeguard their account health and improve overall customer satisfaction on the Amazon platform.

12/30/2025 Logistics Industry Insights
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Crossborder Firm Daxue Enhances Refund Flexibility for Customer Engagement

Crossborder Firm Daxue Enhances Refund Flexibility for Customer Engagement

Dashu Cross-border offers flexible event refund settings. Merchants can customize refund deadlines in event management, allowing refunds until the event ends or within a specified number of days before the event concludes. Once the first user has paid, the refund settings cannot be changed. This provides a better user experience by offering control over refund policies and mitigating potential disputes related to event cancellations or changes. This feature is particularly useful for cross-border e-commerce events where refund policies need to be clearly defined.

01/20/2026 Customs Knowledge
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Zalando Leads European Fashion Ecommerce Amid Steady Growth

Zalando Leads European Fashion Ecommerce Amid Steady Growth

Zalando, Europe's leading fashion e-commerce platform, has exceeded €14 billion in GMV for three consecutive years. This article delves into its growth drivers, including the quality upgrade of its B2C business, the ecosystem construction of its B2B business, and user engagement strategies. Looking ahead, Zalando will continue to deepen its B2B ecosystem, strengthen content and technology, and actively promote sustainable development to solidify its market position.

01/05/2026 Logistics Industry Insights
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Aramex Acquires Myus for 265M to Boost Ecommerce Logistics

Aramex Acquires Myus for 265M to Boost Ecommerce Logistics

Aramex acquired MyUS for $265 million to strengthen its cross-border e-commerce competitiveness. MyUS will be integrated into Aramex's operations, expanding its customer base and reach. The acquisition is expected to increase Aramex's shipping volume and complement its existing Shop & Ship service. This will create a more robust cross-border e-commerce service network, addressing post-pandemic challenges and seizing opportunities in the global market.

01/05/2026 Logistics
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Facebook Ads Guide Highlights Four Key Types for Customer Targeting

Facebook Ads Guide Highlights Four Key Types for Customer Targeting

This article provides an in-depth analysis of four mainstream Facebook ad types: image ads, video ads, carousel ads, and collection ads. It details the characteristics, advantages, and applicable scenarios of each ad type, aiming to help businesses choose the right ad format based on their needs. The goal is to improve the effectiveness of Facebook advertising campaigns, achieve precise customer acquisition, and drive sales growth.

01/04/2026 Logistics Encyclopedia
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Guide to Scaling Ecommerce Stores With Facebook Ads

Guide to Scaling Ecommerce Stores With Facebook Ads

This article provides independent website sellers with a practical guide to Facebook Ads, covering key aspects such as budget planning, campaign setup, retargeting strategies, key metrics interpretation, and conversion rate optimization. It aims to help sellers optimize advertising performance, reduce customer acquisition costs, and ultimately achieve sales growth for their independent websites. This guide offers actionable insights to improve ROI and drive more efficient advertising campaigns.

12/30/2025 Logistics Industry Insights
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Descartes Acquires Sellercloud for 11B to Boost Ecommerce Logistics

Descartes Acquires Sellercloud for 11B to Boost Ecommerce Logistics

Descartes acquired Sellercloud for $110 million, addressing gaps in its e-commerce logistics capabilities. This acquisition provides more comprehensive inventory and order management solutions, strengthening Descartes' competitive position in the market. Sellercloud's platform complements Descartes' existing offerings, enabling businesses to streamline their e-commerce operations from order placement to delivery. The integration will likely result in enhanced efficiency and improved customer experience for Descartes' clients.

01/15/2026 Logistics
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Aidriven GEO Reshapes Marketing Strategies for Competitive Edge

Aidriven GEO Reshapes Marketing Strategies for Competitive Edge

Traditional SEO faces challenges with the rise of generative AI search. GEO expert Lei Yu proposes a "two core + four-wheel drive" optimization system, emphasizing humanized content and cross-validation to enhance AI trust. Case studies show significant increases in branded search volume and conversion rates, even with invisible direct traffic. GEO has become crucial for brand building and customer acquisition efficiency in the AI era.

01/23/2026 Logistics Industry Insights
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Amazon Launches insights Tool to Analyze Customer Feedback for Sellers

Amazon Launches insights Tool to Analyze Customer Feedback for Sellers

Amazon introduces a new Insights tool, allowing sellers to directly create surveys to gather customer feedback, understand purchasing behavior, product perception, and opinions. By precisely targeting the desired audience, sellers can optimize product strategies and increase sales. The pricing model is not yet fully disclosed, but requires a minimum of 100 responses. Effectively utilizing this tool can help sellers stand out in the competitive Amazon marketplace and gain valuable insights to improve their offerings and customer satisfaction.

01/06/2026 Logistics Industry Insights
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