Sierra Leone Adopts Competencybased HR System for Revenue Authority

Sierra Leone Adopts Competencybased HR System for Revenue Authority

With WCO assistance, the Sierra Leone National Revenue Authority implemented HR reforms based on a competency model. This initiative aims to optimize recruitment, training, and performance management processes. By focusing on clearly defined competencies, the reform seeks to enhance organizational effectiveness and improve the overall performance of the revenue authority. The competency model serves as a framework for developing and evaluating employees, ensuring that they possess the necessary skills and knowledge to effectively perform their duties. Ultimately, this leads to improved revenue collection and a more efficient tax system.

01/20/2026 Customs Knowledge
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DRC Zambia Launch Tradeboosting Customs Link

DRC Zambia Launch Tradeboosting Customs Link

The Democratic Republic of Congo (DRC) and Zambia are collaborating on a customs systems interconnectivity project at the Kasumbalesa border post to enhance cross-border trade efficiency. Supported by the World Customs Organization (WCO) and the German Development Cooperation (GIZ), the project has established a steering committee and developed a work plan. Data exchange is expected to commence in May 2025, significantly reducing trade costs and promoting regional integration. This initiative underscores the commitment of both nations to streamlining trade processes and fostering economic growth through enhanced customs cooperation.

01/20/2026 Customs Knowledge
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WCO Enhances Customs Training to Strengthen Environmental Protection

WCO Enhances Customs Training to Strengthen Environmental Protection

The World Customs Organization (WCO) conducted a Multilateral Environmental Agreements (MEA) Train-the-Trainer workshop in Kenya, focusing on the Basel and Montreal Conventions. Through capacity building, the WCO aims to assist national customs administrations in improving compliance, combating illegal trade, and protecting the environment. The Sida-WCO Trade Facilitation and Customs Modernization (TFCM) Programme provides technical assistance to relevant customs agencies to address trade-related environmental issues and promote sustainable development. This initiative empowers customs officers to effectively enforce environmental regulations and contribute to global environmental protection efforts.

01/20/2026 Customs Knowledge
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USPS Expands Lastmile Delivery to Outside Bidders

USPS Expands Lastmile Delivery to Outside Bidders

The United States Postal Service (USPS) plans to open its last-mile delivery network, allowing shippers of all sizes to access it through a bidding process. This initiative aims to increase revenue, improve efficiency, and enable retailers to achieve faster delivery times. Expert opinions are divided, recognizing both opportunities and challenges. This move could intensify market competition, foster innovation, empower small and medium-sized enterprises (SMEs), and reshape the consumer experience. USPS needs to overcome operational complexities, pricing strategies, and technical support challenges to succeed in this endeavor.

01/21/2026 Logistics Industry Insights
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Burkina Faso Customs Modernizes HR to Enhance West African Trade

Burkina Faso Customs Modernizes HR to Enhance West African Trade

Burkina Faso Customs, with the support of the World Customs Organization (WCO), has officially adopted human resource tools such as a competency framework and job catalogue to enhance talent management and organizational effectiveness. This initiative, a key outcome of the West Africa Customs Administration Modernization (WACAM) project, will help Burkina Faso Customs achieve its organizational goals, facilitate trade, and promote economic development in the West African region. The implementation aims to modernize HR practices and build a skilled workforce capable of meeting the challenges of international trade and customs administration.

01/22/2026 Customs Knowledge
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Philippine Customs Boosts Reform Efforts with WCO Backing

Philippine Customs Boosts Reform Efforts with WCO Backing

The World Customs Organization (WCO) conducted a Leadership and Management Development Workshop for senior officials of the Bureau of Customs (BOC) in the Philippines. This initiative aims to solidify reform achievements and enhance crisis response capabilities within the BOC. Through customized training and a blend of theory and practice, the workshop supports the BOC in building a more resilient management system. It also lays the groundwork for future collaboration to effectively implement the World Trade Organization's (WTO) Trade Facilitation Agreement, ultimately contributing to smoother and more efficient trade processes.

01/22/2026 Customs Knowledge
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Uks DHL Teams with Zigzag to Simplify Ecommerce Returns

Uks DHL Teams with Zigzag to Simplify Ecommerce Returns

DHL eCommerce UK expands its partnership with ZigZag to launch an international returns solution, aiming to simplify cross-border e-commerce returns, reduce retailer costs, and enhance consumer experience. The solution facilitates easy returns via an online portal and a fast, reliable logistics network, helping retailers recover export duties. This initiative addresses the challenges of international returns arising from the rise of social e-commerce and is expected to promote the development of the cross-border e-commerce industry. It offers a streamlined and cost-effective approach to managing returns.

11/03/2025 Logistics
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WCO South Korea Aid Yemens Customs Reform Amid Crisis

WCO South Korea Aid Yemens Customs Reform Amid Crisis

With funding from the Korea Customs Cooperation Fund (CCF), the World Customs Organization (WCO) held a high-level seminar in Amman, Jordan, to assist Yemen Customs in transitioning from crisis response to recovery. The seminar focused on key issues such as capacity building and strategic planning. The WCO provided technical assistance and resource coordination, while Korea provided financial support. The Head of Yemen Customs expressed gratitude to the WCO and pledged to enhance trade security and competitiveness to achieve national recovery. This initiative highlights the importance of international cooperation in supporting fragile states.

01/05/2026 Customs Knowledge
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Lesotho Revenue Authority Modernizes Talent Management for Efficiency

Lesotho Revenue Authority Modernizes Talent Management for Efficiency

The Lesotho Revenue Authority (LRA) is implementing a competency-based human resource management system in collaboration with the World Customs Organization (WCO) to enhance operational efficiency and tax revenue. WCO workshops and capacity-building support are helping LRA staff acquire modern HR management skills and develop action plans. With strong commitment from LRA leadership, talent management is poised to be a key driver in the tax department's transformation. This initiative signifies a significant step towards modernizing the LRA and improving its ability to meet its revenue collection goals.

01/05/2026 Customs Knowledge
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WCO Releases Guide to Curb Illegal Trade in Ecosensitive Goods

WCO Releases Guide to Curb Illegal Trade in Ecosensitive Goods

The World Customs Organization (WCO) has released guidelines to assist customs officers in combating illegal trade in environmentally sensitive commodities. The guidelines place particular emphasis on the Basel Convention and aim to strengthen border controls to protect the environment. By focusing on key areas such as waste management and hazardous materials, the WCO seeks to enhance customs' role in preventing the illicit movement of environmentally damaging goods across international borders and ensuring compliance with international environmental agreements. This initiative is crucial for safeguarding environmental security and promoting sustainable trade practices.

01/05/2026 Customs Knowledge
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