WCO Backs Sudan Customs in HR Management Reform

WCO Backs Sudan Customs in HR Management Reform

At the request of Sudanese Customs, the World Customs Organization (WCO) provided support for modernizing its human resource management. Through workshops and remote assistance, the WCO helped Sudanese Customs build a modern, competency-based HR management system. This system aims to enhance talent attraction, improve employee performance, optimize talent allocation, and strengthen organizational competitiveness, ultimately contributing to the modernization of Sudanese Customs. The project focused on developing a framework that aligns HR practices with the strategic goals of the organization.

01/05/2026 Customs Knowledge
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Guide to Resilient Supply Chains Via Strategic Rfps

Guide to Resilient Supply Chains Via Strategic Rfps

Traditional bidding processes are often insufficient to address modern supply chain risks. A value-driven RFP (Request for Proposal) strategy, however, places greater emphasis on service quality, risk management, and sustainability. This approach helps companies select reliable partners capable of navigating unforeseen events and ensuring a stable and efficient supply chain. By prioritizing value over solely focusing on price, organizations can mitigate potential disruptions and build more resilient networks, ultimately improving overall supply chain performance and minimizing vulnerability to risks.

01/05/2026 Logistics Industry Insights
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Colombia Tax Authority Bolsters Leadership with WCO Training

Colombia Tax Authority Bolsters Leadership with WCO Training

The World Customs Organization (WCO) successfully held its first virtual Leadership and Management Development (LMD) program at the request of the Colombian National Tax and Customs Directorate (DIAN). The program, which included modules on crisis management, effectively enhanced the leadership, teamwork, and organizational strategic capabilities of DIAN executives. The Director of DIAN highly praised the program and expressed anticipation for future collaboration. This initiative demonstrates the WCO's commitment to supporting its members in developing strong leadership within their customs administrations.

12/30/2025 Customs Knowledge
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Coupangs Refund Policy Seller Protection Guidelines

Coupangs Refund Policy Seller Protection Guidelines

Coupang's 'Money-back Guarantee' policy aims to enhance customer experience but presents challenges for sellers. This document details the policy, analyzes strategies for automatic and manual recovery, answers frequently asked questions, and advises sellers to monitor the Wing dashboard, promptly request assistance, retain evidence, verify settlement information, and communicate proactively to protect their rights. By doing so, sellers can collaborate with Coupang to build an efficient and convenient e-commerce ecosystem. Focusing on these aspects helps sellers navigate the policy effectively.

01/07/2026 Logistics
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Amazon Sellers Face Scrutiny Over Postcard Solicitation Risks

Amazon Sellers Face Scrutiny Over Postcard Solicitation Risks

Following the exposure of the Amazon feedback request postcard incident, sellers face data breaches, legal risks, and platform penalties. This article analyzes the risks associated with the incident, emphasizes the importance of compliant operations, and provides response strategies such as self-inspection, compliant feedback requests, and prioritizing feedback. It aims to help sellers avoid violations and achieve sustainable development on the Amazon platform. The strategies focus on mitigating potential negative consequences and ensuring adherence to Amazon's guidelines for feedback solicitation.

01/06/2026 Logistics Industry Insights
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Ebay Simplifies Global Returns for Buyers

Ebay Simplifies Global Returns for Buyers

This article provides a detailed explanation of eBay's return policy, clarifying that free returns are not equivalent to unconditional returns. It outlines the buyer's return process on eBay, including initiating a return request, specifying the reason for return, uploading shipping information, and awaiting a refund. The aim is to help buyers better understand eBay's return rules, enabling a more confident and enjoyable cross-border shopping experience. This guide helps navigate the process and understand the nuances of eBay's return system.

01/05/2026 Logistics Encyclopedia
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Amazon Enhances Seller Sales With Transparent Review System

Amazon Enhances Seller Sales With Transparent Review System

Amazon US now directly displays Review Ratings, marking a new era of transparency for sellers. This article analyzes the pros and cons of this policy and provides practical strategies for improving Listing ratings. These strategies include leveraging the Amazon Vine program, using the 'Request a Review' feature, and effectively addressing negative reviews. Furthermore, it reminds sellers to pay attention to Amazon's mandatory attribute requirements and Cases functionality. By proactively adapting to platform changes, sellers can enhance their competitiveness in the Amazon marketplace.

01/05/2026 Logistics Industry Insights
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Guyana Boosts Customs Oversight After WCO Audit Review

Guyana Boosts Customs Oversight After WCO Audit Review

At the request of the Government of Guyana, the World Customs Organization (WCO) conducted a Post Clearance Audit (PCA) diagnostic mission in October 2018. Through consultations with the Guyana Revenue Authority - Customs and Trade Administration and external stakeholders, the WCO aimed to assist the country in establishing a robust PCA system. This initiative seeks to enhance customs control capabilities, promote trade facilitation, and support Guyana's sustainable economic development. The ultimate goal is to improve compliance and efficiency in customs procedures.

01/08/2026 Customs Knowledge
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Amazon Sellers Struggle with Storage Ahead of Peak Season

Amazon Sellers Struggle with Storage Ahead of Peak Season

Amazon sellers face the dual challenges of reduced storage capacity and warehouse congestion during the peak season. To navigate this, utilize the "Storage Limit Manager" to request more space. Leverage AWD to solve replenishment issues, implement flexible inventory strategies to reduce pressure, diversify through multiple sales channels to mitigate risk. Optimize listings to improve conversion rates, enhance customer service to improve user experience, and stay informed about policy changes to adjust strategies accordingly. These actions are crucial for success in a competitive environment.

12/30/2025 Logistics Industry Insights
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WCO Aids Liberia in Boosting Customs Revenue

WCO Aids Liberia in Boosting Customs Revenue

At the request of the Liberia Revenue Authority, the World Customs Organization sent an expert mission to Liberia to strengthen its customs valuation and classification infrastructure. Through assessments, workshops, and recommendations, the mission assisted Liberia in implementing relevant World Trade Organization agreements and developing a strategy to terminate private sector inspection contracts. The goal was to enhance revenue collection, promote trade facilitation, and foster economic development within the country. The mission's work focused on building sustainable capacity and ensuring compliance with international standards.

01/07/2026 Customs Knowledge
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