Amazon Adjusts Refund Policy for Lowvalue Items

Amazon Adjusts Refund Policy for Lowvalue Items

Amazon US has launched a new "Refund-Only" policy, allowing refunds for items under $75 in certain situations without requiring returns. This aims to improve the buyer experience but places higher demands on sellers. Sellers need to pay attention to the impact on return rates and commission refund rules. It's crucial to strictly control product quality, optimize product descriptions, and improve customer service to adapt to the changes brought by the new policy. This will help mitigate potential losses and maintain profitability in the long run.

12/30/2025 Logistics
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Amazons Program Helps Sellers Resolve Policy Violations

Amazons Program Helps Sellers Resolve Policy Violations

Amazon introduces the Account Health Assurance (AHA) program to help sellers with high Account Health Ratings address potential policy violations and avoid account deactivation. Sellers must respond to Amazon's contact within 72 hours and actively cooperate, while maintaining an Account Health Rating above 250. This program isn't a 'get-out-of-jail-free card'; compliant operation remains crucial. It provides an extra layer of support for sellers demonstrating good standing and actively working to maintain a healthy account.

01/16/2026 Logistics Industry Insights
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Amazon Sellers Face Stricter Variation Policy Compliance

Amazon Sellers Face Stricter Variation Policy Compliance

Amazon is strictly investigating variation violations. Sellers need to understand the three key rules of variation compliance to avoid misuse, non-compliant merging, and repeated splitting of variations. Upon receiving a warning email, carefully study it, conduct self-inspection and correction, and immediately rectify the issues. Then, write a clear and specific Plan of Action (POA) for the appeal. Account health is the cornerstone of operation. Timely handling of violations is crucial for maintaining a healthy account and ensuring continued selling privileges on the platform.

01/19/2026 Logistics Industry Insights
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Temus Testing Policy Raises Seller Compliance Costs

Temus Testing Policy Raises Seller Compliance Costs

New regulations on the Temu platform will take effect on October 1st, exclusively recognizing testing reports issued by service market institutions approved by Temu. This covers both full-service and semi-service products. The move aims to strengthen product quality supervision, but may increase compliance costs for merchants. Merchants should proactively respond by partnering with platform-approved institutions and improving product quality to adapt to the new regulations.

01/19/2026 Logistics
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Shenzhens Crossborder Ecommerce Hits Trillionyuan Milestone

Shenzhens Crossborder Ecommerce Hits Trillionyuan Milestone

Shenzhen's cross-border e-commerce transaction volume has exceeded one trillion yuan, making it a national "super hub" for cross-border e-commerce. Relying on a strong industrial base, policy innovation, a complete service ecosystem, and convenient logistics channels, Shenzhen's cross-border e-commerce is accelerating its transformation towards branding, ecology, and compliance. This presents both opportunities and challenges for logistics companies, requiring them to upgrade towards greater precision and digitalization.

01/06/2026 Logistics Industry Insights
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Crossborder Ecommerce Leading a New Model of Foreign Trade and New Opportunities in the International Market

Crossborder Ecommerce Leading a New Model of Foreign Trade and New Opportunities in the International Market

Cross-border e-commerce is playing an increasingly important role in China's foreign trade, enhancing operational efficiency and aiding the transformation and development of small and medium-sized enterprises. With changing policy support and market demand, cross-border e-commerce is set to become a new driving force for promoting high-quality foreign trade development.

07/24/2025 Logistics
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Ecommerce Exports Boom at Chinas Hainan Sanya Airport

Ecommerce Exports Boom at Chinas Hainan Sanya Airport

Sanya Airport's cross-border e-commerce export business has experienced explosive growth, with a value exceeding 80 million yuan in four months. Benefiting from route advantages, policy support, and market demand, Hainan's cross-border e-commerce has achieved faster logistics, reduced costs, and improved efficiency, bringing tangible benefits to businesses. In the future, Hainan needs to further expand routes and optimize operations to address challenges and consolidate its advantages in cross-border e-commerce development.

01/06/2026 Logistics Industry Insights
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Navigating Fluctuating Tariffs: Strategies and Challenges for Cross-border E-commerce Sellers

Navigating Fluctuating Tariffs: Strategies and Challenges for Cross-border E-commerce Sellers

The frequent changes in the US tariff policy pose numerous challenges for cross-border e-commerce. Sellers need to optimize their logistics strategies by adopting an 'overseas warehouse + local fulfillment' model to enhance logistics efficiency and reduce costs. Additionally, rising compliance requirements compel sellers to improve the accuracy of their declaration information to mitigate customs clearance risks.

06/25/2025 Logistics
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An Post Optimizes Cross-border Parcel Data Processing Capabilities with Zephyr Solution

An Post Optimizes Cross-border Parcel Data Processing Capabilities with Zephyr Solution

An Post in Ireland has announced the adoption of Hurricane Commerce's Zephyr solution to enhance the electronic data quality of cross-border parcels, thereby improving its cross-border e-commerce service capabilities. Zephyr can process over 700 million requests daily and offers quick responses. This initiative aims to address emerging global postal compliance requirements while enhancing customer experience and operational efficiency.

07/23/2025 Logistics
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Chinas Huangpu Customs Reports Record Crossborder Ecommerce Exports

Chinas Huangpu Customs Reports Record Crossborder Ecommerce Exports

Data from Huangpu Customs shows that in the first quarter of 2025, the value and number of cross-border e-commerce exports to overseas warehouses reached historic highs, increasing by 3.1 times and 3.4 times respectively. Policy support has lowered entry barriers and encouraged companies to expand into international markets, driving continuous prosperity in the cross-border e-commerce industry.

04/16/2025 Logistics Industry Insights
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